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Kira Grace has a rating of 2.33 stars from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. Kira Grace ranks 75th among Yoga Clothes sites.
This company responds to reviews on average within 3 hours
Wow! I'm surprised with the other reviews, because these are my favorite pants by far! I order 3 different pair a few years ago now and I'm looking to order some more. To this day those original 3 pairs look and feel great! The quality is amazing!
Do not purchase anything through this Merchant. They are a fraud business and their customer service is a nightmare. Placed an order during their Black Friday sale on Nov 29. They canceled it the very next day on Nov 30 saying items out of stock. I expected they would automatically effect a refund but they didn't and stayed silent instead. On Dec 6 I wrote to them bringing to their awareness that a refund was still not back into my account and they promised to refund in full. The lady responding as customer service, Charrissa has been leading me to believe she has been working on it and coordinating with her supervisor. When I asked that she let me communicate with the supervisor, I never did hear from the supervisor. Charrissa kept saying their payment gateway Brain Tree was rejecting their refund attempts for unknown reasons. She even made out like she was attempting to contact me by phone but I never received any call or miscall on my mobile phone. Following more communication with her, she went onto to say they would offer to refund the amount via PayPal instead. I sent her my details for it like she asked and since then she stopped responding altogether. They still have not refunded my money till now or updated me around its status. It is Dec 13,2021 today over two weeks since this order was placed and canceled and they are very much active with their Facebook posts but have no time to respond via email. This merchant has behaved deviously and should be reported. Beware. Wish I had read their Facebook reviews beforehand other customers have had poor experiences with them too
Do not purchase anything through this Merchant. They are a fraud business and their customer service is a nightmare. Placed an order during their Black Friday sale on Nov 29. They canceled it the very next day on Nov 30 saying items out of stock. I expected they would automatically effect a refund but they didn't and stayed silent instead. On Dec 6 I wrote to them bringing to their awareness that a refund was still not back into my account and they promised to refund in full. The lady responding as customer service, Charrissa has been leading me to believe she has been working on it and coordinating with her supervisor. When I asked that she let me communicate with the supervisor, I never did hear from the supervisor. Charrissa kept saying their payment gateway Brain Tree was rejecting their refund attempts for unknown reasons. She even made out like she was attempting to contact me by phone but I never received any call or miscall on my mobile phone. Following more communication with her, she went onto to say they would offer to refund the amount via PayPal instead. I sent her my details for it like she asked and since then she stopped responding altogether. They still have not refunded my money till now or updated me around its status. It is Dec 13,2021 today over two weeks since this order was placed and canceled and they are very much active with their Facebook posts but have no time to respond via email. This merchant has behaved deviously and should be reported. Beware. Wish I had read their Facebook reviews beforehand other customers have had poor experiences with them too
Tip for consumers:
Do not shop with Kira Grace
Products used:
Nothing because they canceled the only order I have placed with them due to items being out of stock and didn’t refund the money to me
This has been a frustrating first time order experience for an expensive pair of essentially -yoga pants. Order was placed on: Tuesday Jan 16th. Received a suspicious email correspondence on Jan 19th requesting sizing info saying, "Hello Lovely, We hope this email finds you well! We are so excited you were able to find some gorgeous pieces. It does look like the size was not selected for your item. Please confirm the size & length of your KiraGrace Pant and we will get your order shipped out right away! Xoxo"
At this point, I'm dumbfounded because I couldn't order the pants without clicking on the size. OK Maybe a computer glitch.
Almost 1 week later, Jan 22nd, I get a confirmation product will ship in 3-7 days.
So far, I'm not a fan. Adding insult to injury is the bombardment of Kira Grace emails since my order, attempting to sell me more items and asking me how I like the product I still have yet to receive. How would you feel in my shoes? I'll let you know if customer service replies, and if I get the pants.
Hi, ML W. Thank you for the feedback. You did not select a size when you ordered, and we attempted several times to reach you to confirm your order. We are a small business, and email is the favorite way to reach you, but you can also change your settings and select the type and frequency of emails you would like from us. I'm glad we have it all sorted out, and you will have your gorgeous clothing soon! Please feel free to contact us directly if you have any questions. We're here to help!
Hello@KiraGrace.com
858-412-5334
I specifically sent a message inquiring as to the availability to return and item. The item was $20 off for one day and I had an additional coupon for 30% off. Charrisa said it was returnable. $188 - 20 is 168. Somehow the changed the price to end in 99 cents so I could not return. Why would they say it was returnable if it was not?
Order Number:*******
Hello Amy,
Thank you for your email and patience. The HIGH WAIST WIDE LEG PANT: CHARCOAL GREY is a regular-priced item that can be returned for a refund or exchanged (even if a promotional code is used). As long as the item does not end in.99 it can be returned. Xoxo
With love,
Charissa
KiraGrace Customer Service
Beauty, Strength, & Grace
Tip for consumers:
Run from this company!!!!!!!!!!!!!!!!!
Our intention is always for our customers to feel beautiful in their KiraGrace, and we strive to uphold the highest standards in our products and relationships. We are a small, woman-owned business committed to ethical manufacturing and giving back.
At KiraGrace, all Sale items are Final Sale, but we were happy to offer an accommodation for this item to be returned for Store Credit. At checkout, our customers agree to our return policy. This policy includes “We encourage first-time customers to order from our regular price offering since all sale items are Final. Final sale includes items on sale or items discounted from the regular price". Our policy is agreed to at checkout and found on our return page: https://www.kiragrace.com/returns/
The item purchased is usually priced at $188 and was on sale for $169.99. This customer also applied an additional code, purchasing the item at $134.76.
After further communication with the customer, we made an additional accommodation for the item to be returned for a refund. At this time, we have made all appropriate accommodations. Thank you for your understanding and support of our small, women-owned company.
Wow! I'm surprised with the other reviews, because these are my favorite pants by far! I order 3 different pair a few years ago now and I'm looking to order some more. To this day those original 3 pairs look and feel great! The quality is amazing!
Thank you so much for your wonderful review! We have thousands of 5-star reviews on our KiraGrace.com site, but it's always nice to have positive feedback on this site as well. We appreciate you, and we're thrilled you love your KG! Xoxo Kira & the team.
Gain trust and grow your business with customer reviews.
Thank you for letting us know about your experience at KiraGrace. Rest assured we are a 100% woman-owned California-based small business dedicated to creating clothing designed to celebrate women's beauty, strength, and grace as we move through life's journeys. Our California factory and offices were closed for months during covid lockdowns, and we have been hard at work catching up. As I read your review, I can certainly understand your frustration. I researched your experience and see that the item you ordered during our sale event was sold out, and we attempted to issue a refund immediately. Unfortunately, because your location is Qatar, and the card you used was an international debit card, your bank declined our refund. We attempted several times to issue the refund, but your bank blocked the transactions. We worked with you to identify the issue and asked for your cooperation to contact your bank to allow the refund to be processed. We also offered to issue the refund to another card or account to expedite the process. We remained in contact with you throughout the process, but we did not receive a reply to our request for your PayPal so we could send your refund there. We tried to reach out to the phone number you provided as well. We regret any delays; however, we were unable to expedite this as we needed your assistance along the way. Thankfully, we are happy to say the refund was resolved by asking you to decline the original charge. Thank you for your patience while we worked to resolve this issue. We are a small, woman-owned business, dedicated to supporting our customers. With love and light, KiraGrace.