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Kiehl's has a rating of 1.3 stars from 134 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kiehl's most frequently mention customer service, order online, and credit card problems. Kiehl's ranks 1213th among Skin Care sites.
No positive highlights yet
Our order was some how either lost or stolen off our porch and we had called customer service to try and help 2 separate times with absolutely no luck. And the third time we "live chatted" to ask for help yet again was with Rizelle and she immediately satisfied us and did everything she could to leave us as happy customers. We received a full refund for the missing order from Rizelle. Just super suprised the first two ladies that had helped us didn't offer this refund.
Just had a really bad shopping experience with Kiehl's. Ordered something on Boxing Day and waited over two weeks. Then, out of nowhere, they emailed me saying, 'Sorry, your order's canceled. The product's not available.' They blamed it on their system update, saying they only realized they were out of stock when they were about to ship my order. Seriously? It's ridiculous! They held onto my money for two weeks and then told me they didn't even have the product. Super frustrating and a total waste of time.
I bought this a few months back on a two for one sale. The product looks like avocado because it is smooth, green and creamy. However, I feel that this is false advertising to say it is an avocado mask. I finally found the ingredients at the bottom of the jar. Avocado is not the main ingredient in the product. Avocado oil is the third ingredient from the BOTTOM, not the second, third, forth, etc., but all the way to the end of the ingredients. It's a fairly nice mask, but to say it is an avocado mask is misleading.
I spoke with a representative today to order Kiehl's antiperspirant she quoted the price at $16 but stated that I could not do it on the phone. I had to do it online. Online stated that it was $20 I had been trying for the last 45 minutes to get the correct price and could not get a response so I decided to go ahead and order and now it has gone up to $22. What is the price and what is going on with the increase in such a short time frame
I think some of the products are great but they have the worst return policy. I purchased products online and they told me I have to mail them back and pay for shipping for which they don't reimburse. There is a Kiehl's store minutes from where I live, a stand alone store, not in a department store, and they told me if I returned it there, they would only issue a store credit. Are you f*&%ing kidding me? Makes no sense. I hung up on customer service and proceeded to write a note on the receipt I packed with my items about how phenomenally $#*!ty their return policy is and that I will not be buying from them again.
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Kiehl's sells high-end skin care products including lotions, shaving cream, and hair and body care.
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