The company has garnered a mixed reputation, with customers praising its user-friendly interface and the abundance of information available for background checks. Many users appreciate the accuracy and thoroughness of the data provided, highlighting its usefulness for personal safety and relationship vetting. However, there are significant concerns regarding the reliability of arrest records, with several customers reporting discrepancies and incomplete information. Despite these issues, customer service appears to be a strong point, as users have noted prompt and helpful responses. Overall, while the platform shows potential, addressing accuracy concerns is essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
So far, incorrect info has been given. It seems about a decade behind and stuff I've already found with a simple google search.
I ran a background on myself to see how accurate this search is an I found several criminal records belonging to another person showing on my report. This is very serious.
Great customer service, also rep answer all my questions. I was also offer a discount as I was about to cancel so I am still a member which I am very satisfied with the price. Thanks.
Information is mostly accurate based on a background check on myself. The site is easy to use, easy to understand, and has offered everything promised at sign-up.
I've done searches on myself and family and the "possible relatives are completely bazaar and inaccurate! I know for a fact that not a single "possible relative" on my wife's search was inaccurate!
I was happy they lowered the price. It was way too high at first i was about cancel service but the guy talked me out of it and gave me an discount instead
I had a friendly phone call with the person I talked to. He explained the program benefits and gave me a good price for membership. I will suggest this for family and friends
I can't believe how close a predator lives to my family. Now I know I am doing everything I can to keep my kids safe. Everyone should use this program.
This whole entire pull report on people is 100% not accurate at all! Completely false! Nothing new on people within the last 10+years! Not worth the trial is a understatement.
I first joined and then was going to quit because I couldn't afford it. Your service give me a cheaper price so I stayed. But now I cannot ever connect I have never been able to get on it
The representative was very helpful! He Help me log into my account and reset my password. He made it affordable for me to keep. Thank you for the great service!
I have a huge record and wanted to read about it and my background check sais I have never been arrested never had a warrant no felonies. I'm very disappointed
This site is very helpful cause I didn't realize there are so many that are in my area and most of them I know. It's very concerning. So thanks for this site.
Your records are incorrect, I looked up 2 people I know for a fact have criminal records and warrants and your site says they do not, you are not an honest site, taking money for false information.
Dear brandikuhl86@gmail.com
We're sorry that your experience didn't meet your expectations. We'd like to understand where we fell short. Please call us 5 a.m. to 9 p.m. 7 days a week at 1-800-617-3169 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.
The Public Information Services Support Team
"Protect What Matters Most"
The staff was very friendly and helpful. They explained everything I needed to have explained. I didn't realize I lived so close to such horrible men.
Easy to find what you're looking for. Needs to be updated more often
Thank you for your review.
This is Avery broad search engine limited information. It didn't tell me anything I didn't already know. Waste of money
We are sorry to hear this feedback; we update our website constantly and report on all information we have available.
Great! I dint know if I believe all of it though because me and my husband has had an eviction and it says we haven't. Also searched someone we know has warrants it says they dont
Report not as detailed as I thought it would be. I know the files were not up to date. I knew this because I already had knowledge from public records. These records were not in the search result.
Wow I'm really impressed you guys are way better and way more thorough and way more update than been verified ever has been never give me anything I needed but 10 year old sites and information that I could have found 10 years ago not relevant today or I wl would not have seeked it out and paid for itto paid for it
We are sorry to hear this feedback; we update our website constantly and report on all information we have available.