Kia Motors Finance

I pay my car payment weekly you cannot set auto pay up for doing so which would be very convenient.it does give a week to week breakdown of payment of intrest and principal and only takes 2 days for draw from bank.

I bought a new Kia right before the pandemic hit. I went in for a used Kia or at the most a new one without a bunch of bells and whistles, and felt like I was pressured into getting a new car and the guy ended up selling me a brand new GT-Line Kia Soul. I was making $12 an hour at the time working full-time. How I even got approved for a loan for a $20,000+ loan is beyond me, but being dumb and overly excited I accepted because I knew I'd be getting a raise within the next few weeks. I then lost my job instead, due to the pandemic. I reached out multiple times via messages to Kia about my situation and asked for payment deferral and no one ever got back to me. I had made about 4-5 payments in full and on time from the beginning of the loan. After I was 2 days late on my payment they called me incessantly, 3 even 4 times a day. When I'd speak to them they almost demanded payment. They'd pressure me into asking my friends and family for money to make my payment. Guess what? It's a pandemic and everyone is kind of messed up financially right now. I ended up having to file bankruptcy so thankfully the harassing calls have stopped. I'm surrendering the vehicle and I am so happy to be rid of KMF. I'm grateful they haven't repossessed my vehicle yet because I need it right now, but I am ready to give it back at the same time. They need to stop approving people that can barely afford their payments, it's ridiculous.

Bought a new KIA after turning in another KIA 6 months early. Dealer said no problem, will pay off remaining lease payments, got it in writing, purchased new vehicle. 8 months later bill collection requesting $2200 dollars, and your credit is ALREADY ruined after electronic auto payments for all. Dealer, GERVAIS KIA in LOWELL MASS needed extreme help and persuasion, aka my lawyer tenant, to finally-after 12 trips to the dealer-pay what they had agreed on in writing a year earlier. Years later this still appears on my credit report. DO NOT LEASE A CAR FROM KIA. Thanks for leasing 2 KIAs with perfection payments.

Kia financial service is not even worth a 1 star but unfortunately thats the lowest rating possible. They are incompetent and can not solve an issue. Each time You call about the same problem you get a different response even though call notes should show exactly what took place on last call. Always wrong information given by agents and supervisors causing even more delay. The supervisors are rude and useless. They have no authority. I would not recommend this company and I will never use them again.

I have owned 2 Kia's in the last 4 years have paid them both off. My latest was paid off in less than 1 year. Can't get my title released to the FL DMV or a lien release letter to me. As long as you don't pay off your loan, you're fine, otherwise, no one can help, no one gets anything done, and you have no recourse but to have your title held hostage by Kia Finance. Disgusting. No management handling will help you, and you will waste hours of your time, without resolution because they are working from home, and can't do anything any better. This is what I was told by one of their managers. Not acceptable.

A random charge appeared on my account 6 months ago and the people at Kia Finance are telling me my only option is to the balance or my late charges will keep increasing. After speaking with 10 representatives and reviewing all my monthly payments together to make sure I didn't miss any, sending my account to payment processing for review, no one knows where it came from. When I asked who else can I talk to, my only response is "us" and to pay the amount to avoid further charges. I am baffled at their actions and response. I will never buy another car from them again.

Kia Finance is not competent to speak to customers. I paid every month on time on line even paid my lease ahead of time. Just looked at my credit report and see a ding from Kia Finance for being. 01 cent short on a payment that I honestly figured was a tech error because there was never a late charge nor notice. Basically I am told by the supervisor that their process isn't based off "common sense" it's based off the contract, well sounds like it's not based off customer service either and they will never see my money again! I love their cars but will never use their finance ever! Who says I'm going to pay. 01 cent less this month just for the hell of it?! They are a joke and will mess up your credit! Update your technology, most online payment systems place a warning if a minimum payment is not being selected.

My bank sent a lease payoff with all the paperwork and Kia has still yet to process 11 days later. Now they are harassing me for a monthly payment even though they can see the amount of the payoff in their system. Just awful!

I have never once been late on any of my payments. For whatever reason they split my payment and put it towards sales tax vs principal causing several late fees! This impacted my credit score by 75 points. When I contacted the company their exact words were "we can split payments however we choose". They refused to put a manager or supervisor on the phone or the manager refused to take my calls. I requested a reversal and they refused. The customer service was the worst I have ever experience! They should not be allowed to treat people this unfairly without just cause. Please think twice before using this company for any business! They are ruining people credit one applicant at a time!

We bought a new KIA in 2016 and the dealership insisted that going through KIA Finance was our best option. Lesson one: Never trust a car salesman.

We went to re-finance the car recently and Kia Finance is making it an absolute nightmare to do so. They take a minimum of three days to fax or email documents - even documents they are holding in their hands while on the phone with them. They have been delaying and dragging their feet on getting our bank the documents they need. It's been nearly a month since the process started.

Now, when we try to call and make our way through their extensive and time-consuming phone menu, they say "I'm sorry caller, we can't hear you. Please try calling back, or try to contact on our web site." We tried calling from THREE different phones and each different person that finally answered said the same thing. We immediately tried the phones by calling other numbers and they work just fine. What a bunch of BS!

Never again KIA.

Worst customer service I have ever had to deal with and we have bought many cars and financed through several places these ppl are the worst all I needed was my title and lien faxed to transfer my tags to another state which I am currently residing in. They absolutely have refused. We faxed over paperwork which they requested told it would take 3 days to process. 2 weeks later now they say they didn't receive paperwork and refuse to let me speak to any type of manager or supervisor. When I asked could I speak to someone in their title dept was told no. We switched tags to two other vehicles they we own over without issue they were able to fax what I needed in less than 5 mins. Will never finance through Kia no matter what interest rate they offer. Would give zero stars but cannot.

If you need financial hardship assistance and have a lease from KIA, good luck. I've paid my lease early every month since establishing it and this month, I'm starting a new position. I called KIA to ask for a simple deferment for 1 month and even offered to schedule 2 payments in February 2022 in return. KIA told me they don't offer any assistance and wished me luck with my hardship. They're a disgusting group of individuals who literally refuse to help people with hardship. Avoid them at all costs.

Was told i would have all payments for car taken out of my auto pay and then found out my property tax was not eligible after confirming with representative that it would be. Dropped from over 800 credit rating down to 745. From everything I have read from different sites these people are lost. Disgraceful and not willing to change after I immediately paid when contacted. Terrible customer service.

They are billing me property taxes for a car I have never owned, it is not mine by any means, and yes that includes I have never co-signed for it. I have made several attempts to clear this with them to no avail. Looks like it may need to go to court. Poor customer service, Martin, manager at Kia Finance, has made promises to follow up with me after every call I have made and he has not followed through. When I've asked to speak to someone hire than him, he claims he's it. Really?

I will never buy or lease another Kia! Horrible customer service. The first lease I turned in early under their program and they were supposed to pay the rest of my payments. They dropped the ball and I was deemed late on my credit report, which affected my credit score! With my new lease, I did a buyout and I still don't have my title after almost two months! Every time I call, I get a different answer! Even the "supervisors" are rude and incompetent! Never ever again!