Keycafe

I got on the phone very upset about the issue with our key due to some confusion with the drop off and codes.
Shereka handled my query very calmly and she really know what she's doing.
Very efficient and took time to understand the concern to give a solution to the issue.

Appreciate the work you do and for giving a great customer support.

I am so grateful for the patience and kindness of the Keycafe staff! They absolutely came through for me. I am thrilled with the service I received. I live 2 hours from my Airbnb and am so glad to know they are there for me when an unforeseen emergency happens!

Keycafe is very convenient and easy to use both by the guests and the host. There were some glitches from time to time but customer service is excellent! Very prompt response and fix issues in no time.

I love the piece of mind I have storing my keys with Keycafe, and when I accidentally left one of my keys in the box Keycafe support helped me get those keys back in my hands within a half hour. They were so easy to work with and were a lifesaver!

I spoke with Champagne today. She is an asset to your company. I received an email about some changes I didn't make to my account. She promptly made the necessary changes to the account. She is very efficient and kind to customers.

Thank you

It was so easy to understand how to set up my account and to level a key in the box. I liked my account to my Airbnb account and so the system recognized the guest sent messages to them and they found collecting the keys easy. The location works very well for my place.

Im usually skeptical to use technology that I don't fully understand for something as important as house keys but the second I had a question I called the customer service number and Chienpei, the person I spoke with, was not only extremely kind but immediately resolved my doubts with care and thoroughness. I hate feeling that I am the expense of the services I am using and they made me feel the opposite. 10 out of 10.

Currently waiting for a key pickup. System freezes and nothing happens. Tried for 15 minutes. Called customer service and they said there entire company is having server problems. Website not working and machines not working. The entire keycafe service is currently down for >1hour. The cannot remotely reset the machine. Keys are stuck in the machine

Chienpei helped us reprogram our key cafe. She was knowledgeable, patient and articulate. I thought customer service left when covid arrived but it still clearly exists. I wish I had more people like her on the Dauntless team.

Hopefully I didn't spell the name wrong if I did I'm sorry. Nekisha was fantastic. She was super sweet and very nice. Her tone was soft and kind throughout my 2 I interactions with her. I would hope to her her to assist me in the near future. Everyone else I have dealt with also was good. But she was super understanding and was able to help me. Fantastic

I used the chat Helpdesk as the phone line had a long waiting time and it was super efficient. I got assistance within minutes, which was the most important as I had an issue in front of the lockbox. The staff was courteous, quick and effective in resolving my issue.
Thank you!

My only negative comments are that the set up instructions and process are very confusing.
When Said talked to me he was very helpful but the volume on his phone was very low so it was hard to hear him. But he was extremely helpful (I couldn't have set up without him).

The box did not open. I was very annoyed. Help desk answered promptly and could quickly solve the problem. I was really grateful for the amiability and the efficiency of the help, Mishanga Miller. But it is a pity the box looks old and does not open reliably.

My key Cafe door was jammed stuck, I was able to call customer service and the representative was wonderful. She helped troubleshoot the situation and we were able to manually unlock the locker door. Great help!

As a first time user, I opened a box to check out a key then put the key back and closed the box; not realizing that needed the key fob to mark the key as returned. I contacted customer support and, despite my lack of knowledge, Chienpei helped me to get the key back out of the box and returned properly. She was calm, profession, and clear.

Hi,
My guest could not get access to the keys at the box location. She couldn't access her email to retreive the code. Chienpei stayed on the line/chat with me until we figured it out. She made an anxious moment a lot smoother than I imagined.
Best customer service I've had in a while.
Merci beaucoup!
Yves

I use Keycafe infrequently, and find that I don't remember how to do it. I had trouble putting a key into the lockbox. However, the customer service agent I spoke to, at 12.30am, was able to walk me through the steps and get the key in the box. So I was happy about that!