I dumped Keycafe after yet another "routine outage". Guests HATE this service and even though I'm a Superhost, my business was threatened when I moved over. They won't refund you either unless you go through Better Business Bureau and make public reviews. Unreliable and my guests wrote things like "Amazing place but key pick-up sucked". Recently moved to cheap solution Buzzly - now the buzzer automatically opens every time guest dials in and then picks up the keys in the lock box in the staircase hallway.