Overview
Keycafe has a rating of 4.6 stars from 238 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Keycafe most frequently mention and customer service. Keycafe ranks 12th among Software sites.
Very convenient especially when you have a late guest arriving. 24/7 Customer support is great in the event you need assistance. Friendly Customer service.
They charged me a year upfront, then mid year started charging me monthly without my authorization. They would not refund me, the year I paid upfront doesnt matter and nightmare customer service. Get yourself a lockbox... theyve also switched my keys out before. DO NOT USE THEM.
Keycafe representative was very helpful.took time understood my trouble on my smart key box, explained in details and gave me additional guide to use it better.
I had concerns regarding my account at Keycafe. Their representative calmly addressed my concern and even provided an appropriate solution. Thank you for your great service.
I found the instructions for just about every aspect of using the service a bit confusing, but each customer service agent that assisted me was incredibly helpful and understanding.
Natalie has been a great help for us as we were facing an issue with our Keycafe device. Fast answers and she took care of the issue as a master technical support agent! Thanks
I an new at using key cafe and locked my apt keys in the boxes. Hatim found a way to help me retrieve them so quickly and easily.
Thank you so so much!
Contacted support to ask questions about setting up a key and they were super quick to respond and solved the issue right away. Would definitely recommend!
I use Keycafe to manage my Airbnb listings. It integrates seamlessly with Airbnb, and it's a much better experience for guests to arrive at their convenience.
Very easy to get help if there is any question.
And friendly
Good, app did not work but support was good. Mobile app did not have all functions, only desk top version allowed us to do what we needed.
It was short and sweet. We realized the problem was me. I apologized for wasting his time. Very patient with me
I called to find out how to upgrade and change the location of box. The operator was very helpful and resolved my issues. Also followup with a call. Great job
I had a problem with a broken bin, after some diagnostic communications, they have sent a replacement bin and a very helpful video tutorial on how to replace this. Thank you for your assistance!
Quick and reliable service. Always following up with customers to ensure their satisfaction and understanding of new products. Country clients aren't forgotten which can be a rarity.
This is a great solutions for condos that don't have a normal lockbox area.
I just found the app a little confusing and too many options.
When I 1st signed up at the condo it just wasn't working out. No matte what I did I couldn't figure it out. I kept trying until randomly it all worked out.
Pls assume your client base aren't a bunches of tech company engineers! Make the sign up process and other processed fool proof
In my busy day it's very helpful to receive a prompt, personal reply to an inquiry and Hazle was terrific at accommodating both of my requests. Thanks again!
I had a crazy situation happen. Keys left in the the first open slot… My Rep Nikesha was super helpful and resolved my issue after 1 hour on the phone trying everything…
Nowadays, it's getting harder and harder to receive great service and technical support from businesses you have dealings with. But not with KeyCafe!
Even if their headquarters are far away from us, they are always available to help us with any inquiry we might have. There is always someone at the other end of the line to answer the phone in real-time and to assist us without any wait. That is one of the many things we greatly appreciate about KeyCafe and their employees. As a used car dealership, we have over 150 stocks in our inventory. Keys need to be organized and quickly accessible. When a major shutdown with our power and internet occured, Keycafe was there to help us troubleshoot our boxes and evaluate the problem. After diagnosis, they sent us a brand new motherboard that arrived quickly after only 2 business days. We are truly happy of the service we have received once again! Thanks to the team and Special Thanks to Hatim who was patient and professional over the phone in the whole troubleshooting process. Good job Guys!
Lockboxes are of poor quality and break often (example: cheap spring mechanism, cheap plastic), the software UI/UX needs to be greatly improved to avoid having users make mistakes at the terminal, sometimes there are some serious software bugs that result in keys becoming lost/orphaned in the system (happens to my keys at least a few times a year, and it's not user error), when you buy an annual membership but don't use the lockbox regularly throughout the month you get force downgraded to a lower crappier subscription plan (not cool)
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- Vancouver, British Columbia, Canada
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Business History
Keycafe was started in 2013 in Vancouver, BC, Canada. Co-founder Clayton Brown, an active Airbnb host at the time, came up with the idea after having several issues getting keys to his guests. After realizing there was no companies offering solutions he decided it was time to create one for himself. We started out with a manual solution, having location staff handle keys and put them in a lockbox under the counter. We evolved to create a fully automated smartbox solution to simplify the process and have a better solution. Keycafe now operates in over 50 cities worldwide with over 1000 public key exchange locations. Keycafe has handled over 3 million key exchanges making lives easier one access at a time. Keycafe now also offers enterprise solutions to handle large volumes of keys for property managers, buildings, facilities and logistics.
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