Overview
Keycafe has a rating of 4.6 stars from 238 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Keycafe most frequently mention and customer service. Keycafe ranks 12th among Software sites.
During the Easter weekend, Latoya C-B. From the Support Team quickly picked up my call and saved the day! While trying out the pickup/drop off process, I locked myself out of the locker. When I called the 24/7 phone number listed on the locker, I did not expect someone to pick up so quickly. Upon explaining my situation, Latoya knew how to resolve it right away. Within seconds, I was able to retrieve my keys. She patiently stayed on the phone with me to ensure I understood the system. Thank you for your hard work.
A representative is a refreshing view on customer service. She's kind, polite and professional. She was very easy to talk to and patient enough to work me through my issues. Five stars, and I hope to have her assist me again, if need be.
We have been using key cafe for a while now, we have a lot of problems at times but we are so happy to have Aladin on the phone who is an amazing person.
I have rarely seen such a sharp person, he keeps his calm in all situations, it's incredible.
You have a golden employee who always listens and speaks perfectly.
For me key cafe doesn't mean anything without Aladin I think I'm not the only one who thought that.
I thank him a thousand times for the work he has done with perfection in every problem.
Thank you Aladin on behalf of the entire benvini team!
Chienpei was so helpful when I had an important issue. She took the responsibility and made sure that I am getting help right away. I really appreciate the follow ups. Also there was very little wait time. Thank you
Customer service was fantastic. You can't beat it!
Always quick and fast! The technology and quickness to solve issue are great. Issue only come once in a blue moon. I couldn't be happier with the service from keycafe.
You know when you have to contact customer service, it's due to an issue typically not just an inquiry and everytime I have contacted key cafe, I receive immediate assistance ( not a plethora of prompts that leave you even more frustrated) but timely, consistent and competent help. Recently, Chienpei, was beyond patient while I had to go twice to a closet for a token and understood it was late and that I needed sound support. That she gave and effortlessly. Thank you again for always being truly helpful and understanding.
We're using to manage access to our apartment in NYC. The service is easy to use and the support has been great and super responsive. I received a call because they thought my testing of the key access might be suspicious- appreciated that level of support.
It is always a pleasure to contact Keycafé's customer service team. They are incredibly helpful and don't stop until they have solved the problem. Their efficiency and helpfulness is one of the main reasons we use Keycafé. Thank you team!
Melissa and Hatim were really helpful, providing the information needed in a timely manner. I am disappointed though with the Chat support service. The response was slow, every time I leave the page the chat screen and the support agent disappears and I had to start over multiple times, which was very frustrating.
This system works 3/4 times. I have used it for 3 days and have made 6 calls/contact to Key Cafe to resent the system and or get it back to functional. I lost showings, time with my family, time away from client's at at dinner to help get things working again. If you are thinking of installing this in your building, DO NOT! It will cost people lost showings and much frustration. Im on the line with them again right now trying to get it to work so an agent into see a home that is for sale. (pulled over at the side of the road) DO NOT DO NOT DO NOT use this system.
It's difficult to set up and set up every appointment.
I had an issue as the door with the key rings wouldn't open but the helpdesk was helpful and sorted out remotely
One of the fastest customer support in their field.
She worked me through the required process to get the Smart boxes work again. She has excellent customer service and Technical skills.
The customer service agent helped me to find my keys that guests put it in a random empty lock box, it was challenging but agent got it resolved.
Today soon get answer my call and settled down my issues.
We were debating using Keycafe for 2 rental properties. Just as we almost convinced ourselves to use this service (which we only needed 4 months of the year for tourism however they only offer an option of a 12 month subscription) we definitely said no way when they instituted a key pick-up fee of $4.00 every time someone picks the keys up. In our case that meant $20-$40 a month on top of their subscription fee.
So we went and asked the local business next door to handle our keys which they offered to do for free as we do business with them anyways.
Good luck KEYCAFE you'll need it. Ridiculous rates!
The first person I spoke with did not understand anything about the situation and handed it off into some waiting list for incorrect action just to get it off their plate asap. That was very disappointing and I had to follow up many times to find out nothing was being done for weeks.
The last agents I finally got hold of was amazing, smart, polite, understood the issue thoroughly, and had everything wrapped up within a day. I hope this review does not reflect negatively on that agent.
Keycafe's anyway great product is completed by a responsive and customer focused Support team. Special shout out to Kamoi who is so lovely to interact with! Thank you
They promise a simple service but it's a nightmare. They demand a year's payment in advance but when you discover the service stinks -- even a week or two later -- they only offer HALF back. My cleaning lady spent an hour trying to get my keys. Nobody told me regular guests have to "register" to pick up the keys MORE THAN ONCE. That's right -- if you add someone as a regular guest, with permanent access to your keys, and they don't register with KeyCafe, they will not be given your keys.
Ridiculous nightmare. Avoid like the plague.
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- Vancouver, British Columbia, Canada
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Business History
Keycafe was started in 2013 in Vancouver, BC, Canada. Co-founder Clayton Brown, an active Airbnb host at the time, came up with the idea after having several issues getting keys to his guests. After realizing there was no companies offering solutions he decided it was time to create one for himself. We started out with a manual solution, having location staff handle keys and put them in a lockbox under the counter. We evolved to create a fully automated smartbox solution to simplify the process and have a better solution. Keycafe now operates in over 50 cities worldwide with over 1000 public key exchange locations. Keycafe has handled over 3 million key exchanges making lives easier one access at a time. Keycafe now also offers enterprise solutions to handle large volumes of keys for property managers, buildings, facilities and logistics.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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