Keto Cycle has a rating of 2.2 stars from 356 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Keto Cycle most frequently mention customer service, credit card, and meal plan problems. Keto Cycle ranks 284th among Diet sites.
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As a newcomer on the keto diet, I particularly appreciated how this app gave me a personalised diet meal plan and progress monitors. It provided a free-thinking, highly customised, and simple-to-follow keto regimen that assisted me in getting the body and health I so much wanted. Additionally, it assisted in my significant weight loss, blood pressure reduction, and mood improvement. Many thanks for this fantastic app.
I purchased this app in the morning, tried using it and got very frustrated. Its app development is terrible. The meal plans and recipes don't easily adjust for number of servings and it's impossible to delete meals you want to skip; you can only change them. I contacted customer service to get a refund a few hours later. They said they do not give refunds, even though I'm very disappointed. TERRIBLE policy! If you are looking for a solid, user-friendly app, go with CarbManager. It's also a fraction of the price!
I purchased this app in the morning, tried using it and got very frustrated. Its app development is terrible. The meal plans and recipes don't easily adjust for number of servings and it's impossible to delete meals you want to skip; you can only change them. I contacted customer service to get a refund a few hours later. They said they do not give refunds, even though I'm very disappointed. TERRIBLE policy! If you are looking for a solid, user-friendly app, go with CarbManager. It's also a fraction of the price!
Products used:
App
Careful with the auto billing as they will give a low cost offer and then charge you for a year a couple months later without warning. Then refuse to fully refund as their policies are all sales are final. Feels like the only reason you do this is bc I a good amount of profits are customers 'accidentally ' purchasing based off some low cost marketing offer.
Products used:
App
I signed up for this program and within less than 12 hours, I knew it wouldn't work for me. It has way too many ingredients per meal and added main ingredients to each meal plan that I don't like. It gives the option to change the meal, but I still got ingredients that I didn't like and would be difficult to find. I asked for a refund and was denied. Unless you really like to cook with several ingredients and want to spend alot of money on meals, recommend not purchasing this plan/app. They say they have a 14 day refund if you don't like it,but they won't refund your money.
Products used:
Application with meal plan
This site is useless. It's upsell after upsell. Customer service is not helpful. No response to email. You can cancel your subscription but have to jump through hoops to get your money back. Don't know if I'll get my money back. Subscribed with a sale for 75% off for 6 mos and was charged to 12 mos.
Access to recipes and everything else costs more. Wish I had seen these reviews before I purchased. I definitely would not bought it.
Didn't want to give it any stars
I received an email response that someone would be responding in 12 hours. I'll let you know.
Products used:
no product
I did not find the app to be user friendly at all. Site auto renews after 1 year. Within the 2nd day of $198 annual renewal hit my bank, I cancelled subscription and requested a refund, which has been a painful process. To date, have received refund and sadly suspect I never will. Buyer be ware
As a newcomer on the keto diet, I particularly appreciated how this app gave me a personalised diet meal plan and progress monitors. It provided a free-thinking, highly customised, and simple-to-follow keto regimen that assisted me in getting the body and health I so much wanted. Additionally, it assisted in my significant weight loss, blood pressure reduction, and mood improvement. Many thanks for this fantastic app.
Tip for consumers:
Follow the apps instructions and don't deviate from them.
Products used:
I ended up using the app which provided me with a great diet plan.
I signed up 2 years ago and ended up not using the app at all.
I missed last years automatic renewal for $60, but saw this years one.
They were unwilling to refund the recent charge even though I contacted them immediately.
Don't sign up.
Tip for consumers:
There is automatic renewal. no refunds
Products used:
nothing
They have a poor app and poor website and sucker you into using PayPal and then NEVER contact you to tell you they will renew and when…. Every legit service will tell you the service will be renewed…. Anyway, I got renewed, contacted them within an hour of the renewal to be told no refunds. There are much better keto helpers out there - don't be suckered by the daily marketing campaign and discounts. If you do, cancel right away!
Tip for consumers:
Not worth your time or money! NO CUSTOMER SERVICE!
Be sure to note your subscription date, because they automatically bill, and if you miss by a day they will not refund.
Apart from being bombarded with this is your last chance... don't tell anyone marketing until you cave in... trying to get a refund is nigh on impossible... I got 50% after asking for a refund 4 days in, due to not being able to cook food and being time poor workig 84 hrs per week... I WILL NEVER SIGN UP TO KETO CYCLE AGAIN! High pressure sales team... steer clear, watch you tube vids to get ideas from. Zero trust in this rip off company
Tip for consumers:
If I didn't know better I'd say these people were trained by Jimmy Swagert
Products used:
None, i do not like pressure sales
Not what I expected but great app. I will definitely share. Very informative app and it worked well for me. Thank you
Very complicated and time consuming, plus the menus they provide require loads of ingredients at very small quantities, not at all suitable for someone living alone. Shopping lists are ridiculous, where can you buy 30 grams of bacon and 80 grams of mince? Buy a pack and have to weigh it out yourself, and the remainder goes bad because you cant eat it 2 or 3 days in a row. When I asked for a refund as the diet was advertised as simple which it definitely is not - I was refused. Not great customer service either.
Products used:
none
As noted in many reviews here the app is worthless. Their business practices are a scam. You'll receive a renewal charge after a year but you won't receive any advance notice that the charge will be made. It just shows up on your credit card. I noticed the charge right away and contacted them immediately to cancel the subscription that I didn't know I had, and asked them to refund the charge. 2 days later they responded that my so-called subscription would be cancelled but there would be no refund, even though I told them on the same day the charge was made. That's what is commonly called a SCAM! A reputable business would let you know that the renewal charge was coming and give you an opportunity to cancel. Or at the very least, they would offer a refund after sneaking this charge onto your card. But not Keto Cycle! They have a good thing going here by snagging your money and not giving it back. Don't make the mistake I made! It's a worthless app and a company whose business model relies on people not realizing they are subscribing to something and not refunding once they realize it.
Do not fall for this. The plan is nothing really. They charge a lot and don't give you anything other than what you could get from a keto cookbook only it's less easy to use because you can only make substitutions day by day meal by meal if you can find what you want. More disturbing is that they are dishonest. Just read the reviews at Better Business Bureau. They won't provide promised refunds, and they misrepresent things.
Tip for consumers:
I should’ve checked the reviews at better business bureau. I’m not the only one who was taken in.
Products used:
None. I asked for a refund as soon as I looked at their app.
J'utilise l'app depuis à peu près un mois et j'en suis globalement satisfait, elle fonctionne bien et les programmes proposés sont satisfaisants, de bonnes idées de menus, j'espère qu'il y en aura de plus en plus ce qui permet de bien varier les plaisirs, je recommande!
I started Keto Cycle last year. It was hard for me. It was overwhelming. When I asked for a refund they refused to refund. It was back & forth with emails. It's unfortunate.
Great little app for not just a keto based diet, but everything that revolves around it for actually taking charge of your health and fitness. I love the fact its a two way street; you need to be honest with the app and it'll tailor a plan to fit you and your needs. The recipes are great; they're realistic and affordable, and the daily exercises are the sort of thing you can easily do in the office or at home. I've seen a lot of fitness apps and this one is one of the most user friendly.
Do not join. Charge you after you cancel. Refuse to credit account. Taking steps with credit card company.
Tip for consumers:
Other apps out there. Use them.
I subscribed to this app last March, forgot to cancel the subscription which got renewed automatically with a deduction of 66 EUR from my PayPal account. I immediately contacted Keto Cycle asking for a refund and they refused hiding behind GTC's and not caring about their customer and personal health reason for not using the app. As I was trying to make my point they just slapped the chat door at my face and suspended the conversation. Very disappointed!
These are a bunch of recycled recipes you can get anywhere online. Would not waste money on this app. Also they will not tell you when your billing cycle is up and will not refund you any of your money unless you cancel 48 hours before your renewal. Do not recommend.
I wish I had read the reviews on this site prior to purchasing. The negative reviews are right on. You cannot try the app until you purchase it. Meal logging is tedious. You can only log food by weight, which is not convenient. You cannot substitute ingredients on the recipes. Customer service maliciously misunderstands your concerns when you write to them. They will not refund your money. They run you in circles. I am out $100 for a year subscription to an app that is absolutely useless to me.
Tip for consumers:
Meal logging is tedious and requires you to know the weight of all items. The provided recipes cannot be modified.
Products used:
This is an application. There is a 14 day refund policy but customer service will deny your request and continually "address your concerns" incorrectly.
This a clear and easy way to start my journey into the Keto diet. I love that they cater to what I like to eat and how much I can meal prep. I'm excited to continue looking into this!
Before using this app I was sluggish and tired all the time and was sure it came from my diet and eating habits but just didn't know where to start or what to do. Since using keto cycle I have tons more energy, I'm way more alert at work and at home and of course my diet is completely different. I highly recommend keto cycle if you want to make a change in your life and get back on the right track fast,
First of all, I did not have a good experience over all with their system.
Second, their subscription for the app renews automatically without giving you a reminder or checking in if you still want to use it or not.
Instead they just charge your the $66 and then when you cancel on the day and ask for a refund, they refuse it, justifying it with their unfair conditions.
And third, their products that they sell, to help along with your Keto Diet, like their Keto Bars, taste awful.
Would not recommend it to anyone, I will now never ever again use them and escalated the case on paypal, to get my $66 back.
After I got paypal involved and wrote a complain letter to the Support, all over sudden I got the full refund, not just 50% as they first told me.
This is what should of happend in the first place, when a customer contacts support within the first 7 days, when an automated payment goes through and things have changed for them. Then a full refund should be given without arguing about it and trying to force unfair payment conditions on the customer.
Since they made after the complain letter an effort to rectify their mistake, I have adjusted my review from 1 to 3 stars. However for me, I am done with this Company.
Tip for consumers:
Don't buy it.
Products used:
Keto Diet Plan, App and bought Keto Bars, which were awful, did not use the app much and the Keto Plan was not of help.
I signed up for $66 in June of 2022, then my life got crazy and I completely forgot about it. One year later I get a charge on my card for $66. I did not even recognize the business. So I searched back through my emails and saw that purchase from a year and for about 3 days they emailed me reminders about logging in to start the program and then NOTHING. Not ONE more email for an entire year. Just a charge for $66 and a refusal to refund. Canned, unsympathetic responses. Companies like this RELY on people to forget the charge is coming. Disgusted.