website thubmnail of Kesar Online

Kesar Online

How would you rate Kesar Online?
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Georgia
1 review
3 helpful votes
Follow Shraddha D.
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Customer service not good
September 6, 2024

They are not concerned if the product is received by the customer as long as they have proof of delivery. So past the pic taken of delivery if the item got picked up by delivery guy themselves or some random person, they won't care. Reply is it's not our fault and responsibility. Infact they will call you to change your review and mention your faults like state that you had incorrect unit number and that your review doesn't matter. Poor customer service. And I am at loss of 98$ for missing package and no compensation offered

Date of experience: September 6, 2024
India
1 review
3 helpful votes
Follow Aatifa S.
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I have recently ordered wedding gowns from kesar online. Really very good website and very fashionable dresses & also I want to share to all of you that their service is really very good. They send my dress at right time. Thanks

Date of experience: August 29, 2017
India
1 review
3 helpful votes
Follow Yasmeen A.
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Kesaronline is simply outstanding. It is now my best companion when it comes to buy latest outfits from an online store. From exclusive collections to excellent customer support, the portal has great quality of clothes. Be it a party wear or a piece of traditional touch, you will get everything at unmatchable prices. Recently I made my third purchase from this store and so far it is a nice journey with Kesaronline. Never felt like complaining of anything!

Date of experience: May 14, 2018
India
1 review
0 helpful votes
Follow Shabana A.
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The product was delivered on time. I really appreciate the customer service. Too good, product is same as shown in image. Size is perfect. Soft and comfortable. GO FOR IT! I will rate this as 10 on 10. Thank you Kesar Online for giving me such a beautiful product at such a reasonable price :)

Date of experience: May 11, 2018
GB
1 review
2 helpful votes
Follow Sheeba R.
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Worth every penny
April 16, 2018

I was worried after I read some of the reviews here. But now that we got the dresses and they look fabulous, I can recommend this site to others. They made Friday the 13th a good day for me. The material is good and worth the money spent. Only reason they miss out on a star is their communication through email or phone which is unreachable. However the chat service is great, very helpful and polite. Good wishes and Thanks.

Date of experience: April 14, 2018
India
1 review
2 helpful votes
Follow Nadeema B.
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Silk Sari For Mom
May 17, 2018

I wanted to gift a saree to my mother on Mothers Day. As I dont have much knowledge regarding material and fabric quality so I was little confused before visiting Kesaronline. On my friends suggestion, I explored the portal and was surprised to find such a nice collection in various fabrics. As my mother is fond of silk saree so I purchased one for her. I received my order on time in safe and beautifully wrapped manner. The entire purchase of buying the product was really very smooth. Will surely make more purchases in future from the portal!

Date of experience: May 17, 2018
India
1 review
1 helpful vote
Follow Ashifa R.
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Last week, I ordered a gown from Kesaronline in which I found some issue. So I made a return request. The customer support team called me and took my feedback and assured me to return the product and refund my amount in quick time. They behaved very professionally. I did not need to call them again as my refund transferred into my account within four days. When they initiated the refund, they also dropped me a mail informing me about the position of my request. Nice to see such a good professionalism from its support team, highly impressed!

Date of experience: May 21, 2018
India
1 review
2 helpful votes
Follow Catherine C.
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I have bought good number of apparels from different online stores but the experience of buying from kesaronline.co.uk was a different one. The website is systematically maintained and it is quite easy for visitors to buy their desired type of clothing. In few clicks of mouse, buyers can book their order. Besides that, it is really hard for visitors to ignore any design on the website. Each and every piece is beautifully designed and carries an ideal blend of magical colours and appealing texture. The customer support team is also responsive!

Date of experience: June 14, 2018
India
1 review
1 helpful vote
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I would like to share my experience with Kesaronline here. Its been almost two years for me to shop from this portal and never got disappointed with it. The portal has quality fabrics and genuine products at affordable prices. The quality of the sarees and salwar kameez were really very good. The best thing with this portal is its timely delivery. They seriously have prompt services. Collections are good and exclusive. Overall a nice portal to shop women apparels!

Date of experience: May 19, 2018
India
1 review
1 helpful vote
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Good quality
May 27, 2018

Last week, my sister purchased a lehenga from Kesaronlie which she liked a lot. After seeing the lehenga, I was surprised to find that my sister purchased such a beautiful piece at unbelievable price. The colors are so appealing so the design. The detailing is so nice. The fabric quality is also quite good. The product was also delivered timely. Cant expect more than this from any portal! I simply love the dress and will surely buy one for me from Kesaronline soon.

Date of experience: May 27, 2018
GB
1 review
0 helpful votes
Follow Jania B.
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Having putting in an order, they took my money. After months of waiting for my dresses, i contacted them & they said they haven't got these dresses in stock. So i asked for refund which they said they would do but didnt. After weeks of waiting, i finally contacted my credit card comany & got my refund. Do not buy from them, unless you want the hassle of trying to get your money back

Date of experience: April 26, 2018
Arizona
1 review
0 helpful votes
Follow Kelly W.
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Kesaronline.co.uk simply rocks. It has some of the finest collection and something for men and women of all ages. Recently I made a purchase of a necklace set as well as a designer lehenga from this store and both the items I received in a protective manner. I was quite pleased with the timely delivery and the quality of both the products. I showed my lehenga to my cousin who liked it very much. Undoubtedly, Kesaronline is an authentic and reliable online portal for women. Would love to recommend it to all my near and dear ones!

Date of experience: June 13, 2018
Georgia
1 review
2 helpful votes
Follow Mark L.
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They claim to have items "IN STOCK" and "READY TO SHIP". But this is not true. Placed and order June 22,2024, and hear NOTHING from them after the "order confirmation email". Wanted it fresh and fast so I upgraded the shipping.

Now July 3,2024 NOTHING and still no communication from Kesar. So Had to call them, and then after some bumbling around admitted they didnt have the product and couldn't get it.

Sounds like they pretend to have everything, hoping to order it with the customer's payment. They dont even bother to try to fulfill the order or communicate back to customer. "Hey we lied about it being in stock... "

Highly questionable.

Date of experience: July 3, 2024
AE
2 reviews
0 helpful votes
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FRAUD & FAKE
July 1, 2016

FRAUD

One of the worst experience is to shop from your site.
I ordered a suit from your site on June 25 2016.
From past 4 days I am keep on asking their team about the delivery date since their excellently foolishly designed site doesn't provide any information about the delivery date.

Their whatsapp support is another big idiotic support they only say one "We will update you shortly"

When we chat one lady named anita will talk to you and will say we will deliver thats it this guys are just money making frauds...

Please let me know how we can ban this site.

Date of experience: July 1, 2016
GB
1 review
0 helpful votes
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Scam
November 28, 2015

Don't use this site as it is a means of just taking your money and not delivering goods. There is no actual customer support. You'll be chasing for updates on your orders with nobody replying to you. This website needs to be closed down. When you email them about payment being made they respond ever so quickly but after that they ignore you

Date of experience: November 28, 2015
India
1 review
0 helpful votes
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This made my day
June 11, 2018

I was looking for a beautiful salwar Kameez for Eid. One of my friends suggested me to buy it from kesaronline.co.uk as the portal is giving good discount on the occasion of Ramadan. I was surprised and excited to find such a beautiful collection of salwar kameez. After exploring all the collection, I finally ordered BLUE GEORGETTE SALWAR KAMEEZ. The website is smooth and perfectly maintained as I have not faced any issue in searching and even in payment process. The portal also made me surprise with its timely delivery! Highly impressive website to purchase women and men attires at reasonable prices!

Date of experience: June 11, 2018
GB
1 review
1 helpful vote
Follow N R.
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I had previously used this company and actually got a decent service so went back. But this time round they charged me twice for my order and then only delivered 3 of the 4 suits saying they would refund my monies. Three weeks on no refund and I discover they have charged me £85 for nothing. As others have reported the online chat person this "Anita" is the only way of communicating with them. I have notified my credit company and the fraud department is involved. Don't risk it, pay the extra and buy your clothes from the UK!

Date of experience: July 20, 2016
India
1 review
0 helpful votes
Follow Rajpal S.
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Keep it up i am extremely happy with your service and quality i will order soon my wife like your suits what i had placed for her she really liked it and in fact she will refer your site to her friends, some of are plus size so as of now i am happy, many thanks

Date of experience: March 27, 2017
GB
1 review
1 helpful vote
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I really wish I could give a 0 rating for this. I had ordered a sari from Kesar Online which cost me about £50. I had messaged them on what's app asking for the delivery date and they asked for my reference code. After that they had just completely ignored me! I have been waiting now for well over 4 months. I am disgusted by there service and how they treat their customers. DO NOT USE THIS SITE.

Date of experience: August 23, 2016
Florida
1 review
0 helpful votes
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Overall gud service
January 18, 2021

I bought a nice green colored saree from this website and unfortunately it had defects. I immediately dialled their customer service helpline and the team got my product replaced within a few days. I agree that sometimes things may go wrong, but team kesaronline fixes it for me and delivered a pleasing online shopping experience.

Date of experience: September 30, 2016

Overview

Kesar Online has a rating of 2.8 stars from 62 reviews, indicating that most customers are generally dissatisfied with their purchases. Kesar Online ranks 22nd among Indian Clothing sites.

service
12
value
11
shipping
12
returns
9
quality
12
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