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How would you rate Keller Sports?
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GB
1 review
1 helpful vote
Follow Matthew L.
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Package lost by Hermes, Hermes will only deal with the merchant, I've tried multiple times to get in contact with Hermes, Keller has refused to refund me and is no longer responding to emails.

Keller had 3 weeks to find and deliver my missing package before I hit the slopes. They missed the date so I had to buy in-store at a higher cost.

Keller is still adamant I need to refuse the package on delivery but still can't provide any sort of meaningful update on when delivery will happen.
It suggests to me Keller can't get in contact with Hermes either.
Not to mention how long I will have to wait for them to receive the parcel and process a refund.

I just want a refund. I'm not even asking for the difference in cost for buying in-store.
I can not understand how they feel this is an acceptable service.

I have now raised a dispute with my bank and trading standards.

Date of experience: February 6, 2022
GB
1 review
1 helpful vote
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Has not refunded me after 5 weeks of sending back an item for £250, they had a return slip which I used to send back the order. I have contacted them, but as of yet, they have not refunded me, and also they have said they don't have the box back. Now my last 3 contact messages are being ignored. I would not buy from this company again... no way...

Date of experience: August 17, 2021
GB
1 review
0 helpful votes
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Very fast delivery
September 1, 2020

Ordered the product on the Sunday, and received it on the Wednesday after being shipped from Germany. Very efficient and kept me updated all the way, even arrived a day earlier than was posted on the delivery receipt.

Date of experience: August 31, 2020
Switzerland
1 review
0 helpful votes
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Super
January 6, 2021

Great prices awesome range of sports stuff
Totally love this site
Customer care is good
Orders reached me 2-3 days later than the promised 3 days but that was about the only problem i had and customer care was very very responsive and put me at ease about the delivery
Have ordered twice already and will definitely order again
Products come packed well in a nice sturdy box
Totally love Keller Sports

Date of experience: January 6, 2021
GB
1 review
2 helpful votes
Follow Janet L.
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Wanted these In white but could not get them anywhere. Never heard of Keller Sports so took a chance and ordered. Communication was brilliant around delivery and they arrived pretty quick. Highly recommend and would buy from this site again.

Date of experience: June 6, 2020
GB
1 review
0 helpful votes
Follow Girish P.
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My Nike Air Zoom Streak 7 were delivered very promptly. Very good price too. I would use Keller Sports agin. They have a wide range of sporting goods at competitive prices.

Date of experience: September 8, 2020
GB
1 review
0 helpful votes
Follow Joanna l.
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Very happy with my online purchase of winter walking boots during a recent sale. Product was delivered to UK quickly in good condition. The only way to improve is to offer carbon offsetting scheme to reduce impact on climate change.

Date of experience: December 8, 2019
GB
1 review
0 helpful votes
Follow Jake A.
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Great business
September 16, 2020

100% would recommend - package arrived earlier than expected internationally and was so much cheaper than everywhere else! Will definitely buy again from here.

Date of experience: September 16, 2020
GB
1 review
0 helpful votes
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Top-Notch Company
July 5, 2019

Their online price was lower than anyone else for the same running show, Amazon estimated delivery would be 3-5 business days, However, I received my trainers in just a couple of days. I would definitely order again. Highly recommend!

Date of experience: July 5, 2019
GB
1 review
0 helpful votes
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Excellent Service
September 30, 2020

Got a pair of Nike Zoom Pegasus 36 shoes which were not easy to get elsewhere. Ordering was straight forward, price was good, and communication throughout the entire process was first class.

Date of experience: September 30, 2020
GB
1 review
0 helpful votes
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Happy customer
September 5, 2019

Very fast deliver, easy to order, fast process, product as described. Delivery was much faster than expected. I ordered Adidas Swift trainers. Very well packaged. Very happy customer indeed, surprised to see other customers with negative feedback. I could not be happier.

Date of experience: September 4, 2019
GB
1 review
0 helpful votes
Follow Elaine W.
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My husband swears by one brand of walking shoe and I was delighted to find that Keller stocked them and offered a courier service to UK. Competitively priced too. Delivery was a little late as the courier mis-sorted my parcel. Whilst that was outside Keller's control it was fully transparent through the online tracking process so I had no concerns. Parcel arrived safely and well packaged.

Date of experience: March 31, 2020
GB
1 review
0 helpful votes
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Shorter tennis shorts
February 13, 2020

I am 5' 7" tall and very slim, so the longer tennis shorts have never really suited me and those that lack any shape are even worse. These Nike shorts have a 7" inside leg rather than the more common 9" or longer. The shorts seem to be of good quality. The ones i purchased were 'on offer', so i purchased 4 pairs. Very good information about expected delivery via email and the order arrived on time

Date of experience: February 12, 2020
France
1 review
0 helpful votes
Follow Phil M.
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Easy to use website, very prompt response when questions asked through the website. Prompt delivery.
However, let down by communication after dispatch email from Keller.
I was given no communication from UPS regarding delivery until I received a note through the door that they had tried to deliver. Most other delivery companies give a frequent update, with a delivery timeframe and options to change time/ deliver to neighbour etc. if the timeframe isn't suitable.

Date of experience: March 5, 2020
GB
1 review
0 helpful votes
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Superb service
May 4, 2020

Email to inform of progress, told would be a delay and issued with a voucher for next purchase. Further email to say despatched with tracking number arrived 2 days later, no delay, superb service especially at this difficult time.

Date of experience: May 4, 2020
GB
1 review
0 helpful votes
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Trainers
July 23, 2020

I bought Nike Pegasus 36 Trainers from here. The price was one of the cheapest around and delivery time was short. The item arrived as described on time and I'm really pleased with the purchase. Would definitely recommend Keller Sports to others.

Date of experience: July 23, 2020
GB
1 review
0 helpful votes
Follow Jon H.
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Having searched for this item, I found it on this website, at a reduced price which was better than I expected. The item arrived here in the UK within 3 days, which was great. Well done, will use them again. Thank you.

Date of experience: March 9, 2020
GB
1 review
0 helpful votes
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Happy customer
August 1, 2020

Ordered Adidas Free Hiker women's boots. Great price and delivery was fast and safe. Had ordered these from another retailer and was sent the wrong size twice! Delighted to finally get them. Love them.

Date of experience: July 30, 2020
GB
1 review
1 helpful vote
Follow Aaron D.
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I had some concerns as some reviews for Keller were awful, but wanting to give them a chance, and as majority of reviews were good, I went for it. The site worked well, provided plenty of information, the payment systems went easily via Paypal, and I was kept updated with emails as to when order was completed, paid for, and left for delivered.
Sadly UPS who delivered within a week (Germany to UK) didn't tell me they were coming (like others couriers do) luckily I was in, but could easily have missed it. Box arrived well, intact, no dents or damage.
I ordered a size 44 as a EU to UK conversion chart informed me that size 10 was 44, however Nikes size 10 is 45. So I have now ordered a second paid. Trainers arrived in perfect condition.
Not sure what I'm going to do with the first pair, return post to Germany will be at my expense...

Date of experience: February 20, 2020
GB
1 review
0 helpful votes
Follow Dimitra L.
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I got a pair of women nike pegasus, great shoes in perfect condition with a good discount! The shoes arrived almost on time but cannot complain cause the delay was due to covid 19. Will definitely buy again, package was good and shoes are great!

Date of experience: June 12, 2020

Overview

Keller Sports has a rating of 3.8 stars from 160 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Keller Sports most frequently mention great service, fast delivery and perfect condition. Keller Sports ranks 13th among Sporting Goods sites.

service
9
value
8
shipping
9
returns
6
quality
7