I ordered a figure from this place, but they took so long to process it that I canceled my order. When I attempted to contact them via the email they offer on their site, I got a failed to deliver email from gmail. Luckily I do everything through PayPal, so I contacted them through there asking for a refund. They immediately responded and refunded my money.
Very satisfied, good product the same as in the photos, shipped in 10 days with a tracking number, well packaged and it works very well. Thanks to the seller.
Great in my car and very comfy. When it gets a bit flattened, pop it in washing machine...washes a treat and comes up like new
Very nicely packed and very comfortable to wear...charger and cable also available.working properly...very useful
I bought a product here and it's great. It was completely worth my waiting time. I will come back to buy the product.
I've never shopped on this site but I did check it out.
Sure enough, as I can tell you, the site is a fraudulent store with an adorable look and that's all it is.
Firstly, sells bootlegged anime/game figures for way much more than they're actually worth.
Secondly, the owners of this site steals images of various artists on Etsy and uses them to advertise the products on their site.
There isn't much more to say but, however, if you value your time and money, don't use this site, you'll be ripped off.
I ordered around the Christmas holidays (2019). My item failed customs inspection, was sent back to the seller, and the one time I got a response back from Katy Craft they said they would contact their post office.
I have written them several times, and only twice got a response, which was not helpful.
They're number does not work in the United States.
On my account it says my order was fulfilled, but I never received it nor did I ever get a refund.
Do not waste your money on this horrible business!
The hair removal device I bought is not that advertised, it appears to be a cheap copy. It can't be charged as the port and surrounding plastic casing don't line up!
I've requested a refund, don't bother buying from them.
This item was a total scam and nothing as expected! The chain was of very cheap and low quality as it broke within minutes of wearing.The chain was also very light and not heavy as described in the description.The same chain was found on eBay of a much cheaper price. I would not recommend buying this item at all as this is a total scam and waste of your money! The colour doesn't even look gold in real as it looks more of a pink. Pictures don't do justice as this item is a whole catfish!
Absolute joke of a site. Ordered a pillow 2 weeks ago, said it would only take 2-3 days to arrive but it hasn't even arrived in the UK yet. I contacted then and they sent me an email saying...
To Danny
Hope you wait more
Thankyou.
What kind of customer service is that!
AVOID AVOID AVOID!
This website looks decent and legitimate, but please don't be fooled. I ordered my husband a Tour de France poster but the print was awful quality and we soon realised that all the names were spelt wrong. It was so bad we couldn't put it up. Even Bradley Wiggins and Chris Froome were spelt wrong. I contacted Katy Craft and they said that if I returned it to them they would refund me. I paid the postage to return it and they've ignored me since. Absolutely awful company, selling dodgy goods. Please do not risk it!
I purchased a unique wooden keyboard from this company, firstly not sure when it would arrive as there was no timeframe for postage and no option to pay extra for fast postage.
After two weeks I followed up on this and was told it had been dispatched, when asking for a tracking number I was told there was delays, after a further two weeks of back and forth with the same issues they would not provide an update until I advised I would look to write reviews on any site I could find about my experience, they then issued a full refund after 5 weeks since my original purchase, I am not very happy as I didn't want a refund I simply wanted the item I ordered and was mislead and diverted for weeks whenever I tried to query where my item was.
Please, don't buy anything from this company.
The products are rubbish and like plastic toys.
The customer service is poor.
I bought a robot vacuum cleaner nearly £39 after long waiting I received a rubbish plastic toy bobot vacuum cleaner.
I send it back and paid £17 back to China and I haven't received my money back at all
Please report this company to the police its criminal.
They stole my money didn't even give it back no item no money I brought an item and they made me wait weeks only to tell me they ain't sending it. They said they refunded my money but they lied they did not even refund me :(
Ordered a fish light for my lovely husbands birthday. It arrived late. Absolute junk. Did not work and fell apart. Never answered emails. Please stay clear and don't waste your time or money
I bought the facial cleanser which doesnt work, even through trialing several batteries, I contacted them several times to explain and heard nothing back, not even an apology
They clearly only show the positive replies on their website
I bought this "smart hoover" from Katy craft. Don't have the extraction hole. How is gone extract? Don't have a smart charger don'thave a lot of things, and the refund policy is not working! Don't let you fool, don't buy from this site!
Pictured was the king ghidorah 2019 from Godzilla 2 also the box that came with it was the 2019 version but the toy was not the right toy returning it seems like a hassle buy your toys from bigbadtoystore also you I got was not assembled correctly so the wings dont work right
I bought a bird bath waited for it for weeks for it but never went through customs (united kingdom) but got sent back to the company! Never received a refund a complete scam! Never buy from this company! There scum
Do not waste your time and money with this shower of $#*!e.
Everything is Mickey Mouse tack.
They try not to refund you, so make sure to use PayPal, if you are stupid enough to buy from them.
Answer: It is not easy at all! I repeatedly used their "contact customer support" and never got a response. When you email them more often than not I was told it was not a valid email address.
Katy Craft has a rating of 1.5 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Katy Craft ranks 199th among Personalized Gifts sites.