I am delighted with these knives. They are a fantastic addition to my kitchen. They combine a handsome box, they feel great in my hands, and they are SHARP. That is a great combination. I recommend them.
As a new customer of Kamikoto a few months ago, I have experienced a bad delivery by Australia Post and Kamikoto right away investigated and rectified the order at their own cost. I was very appreciative (not with Australia Post) and been ordering their quality knives for family members as presents. Everybody had excellent comments about the sharpness and quality of Kamikoto knives. I proudly display their knives on their magnetic wooden knife holders. Highly recommended and this is one satisfied customer
I love Kamikoto. They stand by thier products and when something fails like shipping they will replace it and offer you a discount on your next order. I purchased these sets for friends, family and clients. They ALL love them and want to buy the complete set. I continue to buy more knives from them including the new 13" blade that have no place to store it AND the steak knives.
Kamikoto is an incredible brand. I wish to own the whole Knife set someday. I own a few pieces now and I Love them. When one of my specialty knives got damaged they replaced it for me. That is incredible service. I am so very grateful and give them 5 stars for quality, commitment, and service.
Thank you Kamikoto
After my first purchase of the cleaver, I fell in love with the design and the quality of Kakimoto knives. With my second order, the package was unfortunately lost during the delivery. The customer service took care of the issue and sent the replacement right away. I never write product reviews but I'm compelled to let the world know Kamikoto is committed to deliver the best knife quality as well as impeccable customer service.
Thank you, Kamikoto. You are the best!
I'd never spent the money on a nice set of knives so I was hesitant to purchase this set. However, after listening to several people, I took the chance. I am extremely happy that I did! The knives are stylish and well-designed. I will be purchasing from Kamikoto again.
Thank you!
This is my third purchase I liked my cleaver so much, I gave my son one for his birthday. Both him and his wife are giddy with the knife.
I have the 7 knife set coming in a couple of days I am excited to put them to work The Black is next.
Great job Kamikoto!
Hello,
My Kamikoto kuro knife broke at the handle while cutting a small chicken up to grill. I tried to contact customer support at *******@kamikoto.com. I was IGNORED. I have at least 7 sets of these knives. They knives look good but they are too fragile to use. DO NOT WASTE YOUR MONEY LIKE I DID. The kamikoto kuro knife set was close to $500. Pure junk made in china. A 1000 year company should know how to treat their customers. I think it's all a lie. I'm very very disappointed. No warranty what so ever.
I order the complete deal spending $AUD1800.00.
Only 1/3 of knives arrived and I am charged total price and taxes.
Company notified and replacement items sent and the company's shipping agent charges taxes $AUD261.00.
DESPITE MULTIPLE COMMUNICATIONS TO "SUPPORT" NO FURTHER HELP.
I REFUSE TO PAY TAXES AGAIN.
I END UP SHORT CHANGED.
Dear Austin K.
Thank you for your review.
We have looked into your previous emails and we had responded to the emails on May 16th, 18th, 21st, 22nd 29th and 30th. The two most recent replies included a new shipping invoice that would show to customs that the knives are a replacement for your previous order, we did follow up on multiple of these emails without response. Did you receive not these emails?
We have just sent a follow up email again, including the replacement invoice, we appreciate your patience in this matter, have these emails appeared in your spam inbox? If you have not received any of these emails please do not hesitate to contact us again as we will ensure that there is a solution to this issue.
Kind Regards,
Kamikoto
Received a few of their knives as a gift. Unfortunately, I'm a lefty. Kamikoto customer service went above and beyond and allowed me to exchange the gifts for lefty knives I can use. They were quick to respond and approve the exchange... all without letting the gift-giver in on it. Now I just look forward to using these beautiful knives.
One of the knives in the set had not been final sharpened. It was blunt compared with the rest of the set. We used the block and stone I bought and sharpened the knife up. Other than that a very nice product. With respect Brendan Thorp
Dear Brendan T.,
Thank you for your review.
We are saddened to hear that your knife was not up to the standard that we expect to deliver to you. Due to this we have now issued a replacement set to be delivered to you as a gesture of goodwill.
You will receive email confirmation of this, and should you have any further questions or issues, please do not hesitate to reach out to us directly either by replying to your previous correspondence or by reaching out to us again.
Kind Regards,
Kamikoto
My experiences with Kamikoto are great.
The Quality of the knifes, the service, the concept, everything fine. The shipment take time but that's normal, if you consider that the knifes goes nearly around the world to come from Japan to Germany.
After nearly one year of working with Kamikoto in a professional kitchen, every day, I have to say I'm proud about the knifes.
I have been a Kamikoto client for some year now. My recent order, a Chuka Bocho Cleaver, arrived quickly and it is a great knife. However, the parcel service asked for an additional delivery fee while Kamikoto promised free delivery. I paid. Then I forwarded the invoice to Kamikoto and asked if they would refund - they did within 24 hours. THIS is amazing customer service - and therefore I will also order in the future from Kamikoto. They truly honor their promise and exceed expectations. Thank you!
I purchased the Kanpeki knife set together with the Toishi whetstone advertised recently in The Economist for a much discounted price. There were some complications in the dispatching caused initially by me, so I was in contact with the support desk which proved to be outstandingly helpful and very prompt. In fact my knives arrived well within the advertised deadline. I have now started to use the knives, they are magnificent and I have no doubt that I will have many years enjoyable use of them.
Excellent set of knives. Each of them have perfectly balanced weight in hand; not too heavy or too light. The handle feels nice with a good grip and quality material. I've only used the utility and vegetable knife to cut tomatoes, peppers, cucumber, lettuce, onions and potatoes I have to say it makes me enjoy my time in the kitchen even more than the usual. You can slice vegetables to be a thin as paper and there's absolutely no need to press down on the knife to do so. The Kanpeki set is amongst the best knives I've ever used hands down.
What also makes Kamikoto great is the exceptional level of customer service that I've experienced. Every time I've been in contact with the customer service regarding my shipment and an issue that came up later, they were very professional and courteous in handling the situation and gave me a sense of satisfaction at the end of the conversation. Thank you Kamikoto for the excellent knives and for the exceptional experience!
Lovely items. I own 6 Kamikoto knives and they have all been sent swiftly and securely to Iceland. They have reached me in perfect condition and come in beautiful wooden boxes. They feel almost too pretty to use but I am happy to report that they work very well :) Thank you.
These knives are excellent! Very very sharp and comfortable in your hand. We had an issue with one handle and the customer service handled the issue easily with no delay! The black blades are beautiful, we give these as gifts frequently
We love the Kamikoto knives and have used them for just over a year.
One of the knives in our set snapped at the tang so I contacted customer service to see about replacing it. They asked for a picture to see the damage, which is understandable. They immediately sent a whole new set of knives even though I only asked for the one knife to be replaced. It was shipped quickly to us and there was as no charge for the shipping.
These knives are Amazing! This is my second purchase and I am thrilled with the quality and feel of these knives. Although I already have a pretty elaborate knife assortment,
I am sure I will be adding more of these to my collection.
It is without hesitation that I say Kamikoto knives are the best knives you can purchase. Whether you are a home chef or work in a professional kitchen, these knives will greatly enhance your culinary experience; you will never want another brand again. I have found their customer service to be outstanding and responsive and I will remain a loyal customer for life! Bon Apetit!
Answer: I agree with Michelle S. I, too have a bunch of Wusthof knives, they're forty years old and are beautiful to work with. If you search long and hard and don't care, you can always find cheaper knives, but you'll not find anything better than the Kamikoto knives that I'm now using.
Kamikoto has a rating of 4.7 stars from 211 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kamikoto most frequently mention customer service, best knives and wooden boxes. Kamikoto ranks 2nd among Knives sites.
Dear Mr. Chris K,
Thank you for your review. We are saddened to hear of this.
We have searched for an order with your details, however, unfortunately we have been unable to find your profile. We ask that you provide your email to us privately through Sitejabber as we would be honored to send you our new Kage Set knives as a replacement for your Kuro Series and ensure that you have received a full refund for your order.
Kind Regards,
Kamikoto