I received my Senshi knife set recently. The packaging, wooden box and display stand were a pleasure to behold. The knives are works of art - precision made, well balanced, sharp as a razor, sleek hygienic design, and branded with quality text and graphics. I would have paid twice the price if I knew how well received they were going to be. It is a joy to use these knives for food preparation. Do not be fooled by cheaper products which certainly will not carry the Japanese standard of perfection or instill such a feeling of respect for the makers. They are my katana and wakizashi of the kitchen! Very happy.
A customer of mine bought a set for a gift. The blade quality is good but not worth $1000 plus for three knives. Telling you where they obtain the steel and exactly what the steel is are two very different things.
These knives came with a so-so edge.
I have given several sets of these as gifts and I personally have most of what they sell. Their shipping is slow and what they consider "razor sharp" falls below expectations. They must be sharpened to perform and be functionally sharp advertised. They do look nice and are a great gift but they are a little overpriced even with their discount.
Thank you for your review.
We are deeply saddened to hear of all of this, as our priority is to always provide the highest quality products.
We are sincerely thankful for your continued loyalty, and will always be available to assist you with any issues or questions.
Kind Regards,
Kamikoto
I ordered my product off the website based on all the information available and was really satisfied with the communication up until the time the product didn't ship. I was just given information that their carrier was having a problem. Not my problem but a problem. All I was asking for was an update on my product shipment. After numerous emails I was finally told it was out of their hands and the problem is fed ex
So with no recourse other than canceling my order a Christmas gifts. I waited on FedEx to pick up and ship my order. My fault four being a customer I guess. The real issue is I was continue to be bombarded with ads from your company as well as every time I went on Facebook. I was offered discounts to order additional items when I haven't even received the first ones.
Dear Mr. Scott M.,
Thank you for your review.
Having investigated your order and previous communications, we apologize that you did not receive the customer service that you expected when contacting us. We have taken your feedback and aim to provide our customers with more clarity regarding their orders and deliveries.
We had contacted you privately to ask if there was any further feedback you had regarding our service that we would be able to implement.
We understand that your order was delivered despite the delays and hope that the people receiving the gifts are still enjoying their knives.
Kind regards,
Kamikoto
I bought several knife sets for Christmas presents. Of course I had to buy one for myself as well. Everyone loved the gifts and I found the knives to be very sharp and used them immediately in place of my old knives.
I spent a lot of time to ship a Chris gift to my brother. After all the info was entered. You are shipping to me instead. Now he won't get his Christmas gift on time. Your website sucks, I will probably cancel/return this order!
Dear Mr. Long,
We are terribly sorry to hear the shipping address provided was not recorded on our website accordingly.
We have been able to locate your recent order and I will personally make sure and rectify your situation by editing the shipping address.
We have sent a private message with further information and hope to hear from you soon.
Do not hesitate to contact us again should there be anything else we could assist you with.
Our team remains on standby at your service.
Sincerely,
Kamikoto
I placed two (2) orders with your company, which have not been shipped. Kamikoto has been contacted three (3) times and I was informed that they were checking into the situation. I am still waiting for an answer. Both orders were supposed to be delivered by Christmas. Don't trust this company. Customer service sucks and is very unprofessional. They talk a good game but don't deliver!
Dear James D,
Thank you for leaving us feedback. We are terribly sorry that it took longer than expected for the tracking information of your order to become available. I can see from our records that your order did ship out on the 17th of December and that further information has been provided to you privately.
We hope you are enjoying your knives and strive to serve you better the next time.
Thank you for your patience with the unexpected delay.
Sincerely,
Kamikoto
These are sooo sharp the warning doesn't do them justice. I've cut my fingers several times,even managed to stab myself accidentally of course but are the best knives I've ever used before. Amazing Craftsmanship
I'm disappointed in these knives as they do not hold an edge for more than a few cuts. They look good, feel substantial in the hand but I have to resharpen them after chopping a few broccoli or carrots
Dear Mary G.,
Thank you for your review.
We apologize that you have not enjoyed using your 7 inch Santoku Knife, we pride ourselves on the quality of our blades and it seems that your knife has been underwhelming.
We have now issued a replacement knife to be delivered to you, and we hope that this knife will not disappoint. We have sent an email detailing this replacement, please reply to this email if you have any other questions, queries or feedback as we would be honored to assist you.
Kind Regards,
Kamikoto
Nov 26,22:01 EET
"I have received your gift.
This is what I expected to find! Superior craftsmanship and an edge ready to be put to work!
Thank you for the excellent customer service!
I was not looking for compensation, only to inform you of what I found.
You have gone above and beyond what was necessary and I appreciate it!
There will be further purchases from myself and my colleagues.
Thank you again, James"
My comment to Kamikoto after receiving a dull knife. Immediate response and incredible integrity.
I bought 2 sets of Steak Knives (ie; 8pieces).
I must say they are the sharpest and most ergonomic (user friendly) steak knives I've used.
It's a joy slicing and dicing steaks when the knife is comfortable to hold, easy to use, and extremely sharp. Fit for purpose!
Dear Mr. Charles L,
Thank you for your review.
We are so grateful for your kind words, however, were saddened to hear that you were not able to use our knives fully. It is true that our knives are single bevel, however, we do offer some of our knives in a left-handed version.
We kindly ask those interested in left-handed knives to contact us at support@kamikoto.com.
Kind Regards,
Kamikoto
Recently, I received a few sets of Kamikoto knives as a gift. To this point, I have been thoroughly impressed with the quality of the product; they are by far the best knives I've owned or used.
When addressing one minor issue that I had, the customer service team was exceptional. Their responsiveness, cordiality, and respectfulness was absolutely incomparable, and they were able to resolve the issue with diligence and ease.
I would recommend this company and their products to anyone without hesitation.
There was a hiccup with information being relayed and I received an answer immediately. I am extremely happy with my purchase. The knife is beautiful and I couldn't beat the price. I highly recommend them to anyone. Thank you.
I love their knives. They are pieces of art, and super sharp, the handles are very comfortable and they have a great balance. Customer service is fast and great. I had a problem caused by the shipping and I requested a new wood box and they send me a whole new knife.
The knives are super, they fit the hand quite well and they're rather sharp---plus, you can buy a stone to maintain the cutting edge. The knives come in attractive blond wood presentation cases, which are very good storage spots. I can't fault the knives in the least.
These knives are great. They are the best knives for the money that I have ever used. The way they fell in my hands and the clean smooth cuts that I get with them. It is just great. They are built to last not just for me but for future generations. I am looking forward to lifetime of use. The company is also great to work with. They deliver on their product.
The knives are exquisite and then customer service I received was simply spectacular. I would recommend Kamikoto to everyone from novice cook to master chef. I believe with proper care these would last a lifetime
I am delighted with these knives. They are a fantastic addition to my kitchen. They combine a handsome box, they feel great in my hands, and they are SHARP. That is a great combination. I recommend them.
As a new customer of Kamikoto a few months ago, I have experienced a bad delivery by Australia Post and Kamikoto right away investigated and rectified the order at their own cost. I was very appreciative (not with Australia Post) and been ordering their quality knives for family members as presents. Everybody had excellent comments about the sharpness and quality of Kamikoto knives. I proudly display their knives on their magnetic wooden knife holders. Highly recommended and this is one satisfied customer
I love Kamikoto. They stand by thier products and when something fails like shipping they will replace it and offer you a discount on your next order. I purchased these sets for friends, family and clients. They ALL love them and want to buy the complete set. I continue to buy more knives from them including the new 13" blade that have no place to store it AND the steak knives.
Overview
Kamikoto has a rating of 4.7 stars from 211 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kamikoto most frequently mention customer service, best knives and wooden boxes. Kamikoto ranks 2nd among Knives sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Mr. Richard R,
We are so sorry to hear that you were disappointed with our knives.
We at Kamikoto set out to develop a single bevel Japanese steel knife that we would be proud to use and gift to our friends. For us, knives are a matter of heritage, craft and skill.
As explained on the about on our Kamikoto website page, https://kamikoto.com/pages/about-kamikoto, the Kanpeki Knife Set you purchased is crafted out of 420J2 type Japanese steel, a steel with high corrosion resistance and durability.
We are extremely embarrassed to hear that your knives do not live up to our exceptionally high standards, and as such, we have placed an immediate replacement order for you.
Please do let us know if you have any other questions, as we would be delighted to assist you.
Kind Regards,
Kamikoto