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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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They also stole me 175 pounds, and is something they keep doing, even the OCU did repot them, and they keep doing the same:
https://intereconomia.com/noticia/empresas/la-ocu-denuncia-a-justfab-por-sus-mala-practicas-comerciales-*******011/
Really frustrating to face companies like that, who even having so much money keep stealing costumers who trust them. And replying as with this robotic words: "
ORDERED 2 pcs but Justfab shipped to the wrong address ( they send to a different address that is not mine) and I have to pay extra to change the address myself
I contacted them many times that they sent it wrong and they should have solved it but they didn't reply me
I feel very disappointed
Hello Kelly,
Thanks for writing a review regarding the order that was sent to the wrong address. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Sincerely,
Nelle
Sadly I loved the look just not made right and now being charged a monthly fee
Hello Alicia,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I've been a loyal customer for many years with JustFab but after their switch of shipping carriers to Pitney Bowes, this is turned into a disaster. Every time (not 1, 2, 3 or even 4) I order something it is lost in the mail and I'm stuck paying for a product I don't end up getting.
After their apologies and excuses I gave JustFab the benefit of the doubt thinking this was a temporary thing, but its now over a year and still the same issues. Anyone recommend a better site?
Hello Barbie,
Thanks for sharing your feedback regarding our shipping carrier. We value your business with us. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I ordered from this place and it's all a joke. You don't take peoples $$ without asking & telling your customer service to say it's down is also Bull, if I don't get my $$$ back for something I didn't ask for I will be going way Higher!
Hello Athena,
Thank you for writing a review! We would like to assist you further. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Sincerely,
Nelle
Shoes don't fit even know i ordered half size bigger then I wear, some Arrived damaged others way too big, asked to get a refund and and sent items back to them, they sent it as an exchange, and then charged me after I cancelled my membership twice. Now they're telling me it's past 30 days and won't even give me a refund still and they charged me again.
Hello Mavis,
Thank you for writing a review. We are sorry to hear if you have a hard time processing your return. We will contact you within 48 hours for further assistance.
Best,
Nelle
When it is close 2 automatic withdrawal and I am trying 2 order Suddenly I am unable 2 get into my account. Therefore I am Charged $39.99 b4 Ican even order! I am Extremely frustrated!
Hello Corrina,
Thank you for writing a review! We are sorry to hear if you can't log in to your account. Our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
I love the bag I got it looks just like the picture great size and the scarf I got was such high quality love the color and is very soft
Hello Brooke,
Thank you for your lovely review! Your awesome review made us happy. We strive to provide stylish, affordable items for our valued members like you!
Best,
Nelle
I love when I'm able to use this site and use my credits but I can't get on every month to order. There's time with Covid I really could have used my $39 towards my house bills. So far I've made it without cancelling but may have too.
Hello Carrie,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I DID NOT ORDER FROM THEM. They popped up on my bank statement. I've been trying to reach someone, with no success!
Hello Angela,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
My box came in ripped, in awful packaging. The shoes fit so strangely, tight on toe, loose on heel. Shipment was late. I wanted a full refund but they denied it. So I have to take time out of my day to ship these low quality shoes back and not even receive a full refund? What bs!
Hello Michelle,
Thank you for writing a review! We are sorry to hear if you're unhappy with the quality of our products. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
-The box was ripped
-The heels had glue coming out on the inside.
Hello Estefany,
Thank you for sharing your feedback regarding the item that you received. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I had to cal 3 times to get my account cancelled and my money refunded. So, getting this email makes me want to check and make sure that I was not charged AGAIN for the month.
Hello Allison,
Thank you for writing a review! We are sorry to hear if you have decided to cancel your account with us. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I got two months of fab taking out my bank and still cant use it. U got 79.00 of mine and I got nothing
Hello Nichole,
Thank you for writing a review regarding the credits you have in your account. We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
No problems with my order everything I ordered was just fine
Hello Francine,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Nelle
I've been a customer for about eight or nine years and love, love, love the clothes and shoes! I live in Chicago and do a lot of walking, and the shoes definitely hold up very well. I'm wearing an adorable pair of five-inch platforms today that are one of my faves! Thanks for providing such great items at a low cost.
Hello Denise,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I will probably never shop here again. I was charged for a month that I apparently was on a membership but I never knew that I was on a membership. One good thing they gave me my money back. But the lady was very rude, and kept trying to get me to keep the membership.
Hello Kadee,
Thank you for writing a review! Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I ordered 2 pairs of shoes 3 weeks ago, my package hasn't arrived. Everytime I talk to a customer service representative, they tell me that I should give it a few more days for the package to arrive. Each time they extend the shipping time.
Hello Alyssa,
Thank you for writing a review regarding our shipping time frames! Our Member Services team will get in touch with you within 48 for further assistance.
Best,
Nelle
Very easy to purchase. With great sales. Sizes are true to size.
Hello Debbie,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience possible. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Got my order quickly and will order from them again.
Hello Angelique,
Thank you for giving JustFab a positive feedback! We are happy to know that your package arrived early. Enjoy your purchase!
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amanda,
Thank you for writing a review regarding the payment you're seeing on your account. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Sincerely,
Nelle