JustBlindsReviews 682

Had great shades from them in the past. Then they changed vendors and the products changed. I ordered 6 shades expecting the same as my prior orders, cordless shades with a nice handle and I received clip on cheap plastic handles. This was for a second home so By the time I installed them and realized that they are crap the 30 day guarantee was over, and they could care less that I wasn't happy. Btw 2 of them don't work - they are standing by the 3 year warranty of mechanic failure, that's away nice of them

Ordered a roller shade, it came in an inch less in width than the 22.5" width I specified. CS said read ordering instructions, shades are going to be a "tad" less than ordered. One inch on 22.5" is not a "tad"!? How hard is it to state on the site when you are specifying dimensions to add a fixed amount to the desired width? CS would only offer a discount on another blind. She also offered to send me the ordering instructions. Thanks. Thanks a lot. It was a $32 blind, neither is going to go broke about it, but losing my business over that is a poor way to run a company. I need to replace hundreds of dollars of blinds in my home, and now they will not get my future business nor would I ever recommend them. Caveat Emptor.

Many problems. The track for my vertical blinds is horrible and the blinds are nearly impossible to slide. They are sending a replacement track but I haven't received it and don't know if it will work. One of my horizontal blinds arrived significantly damaged and they made it a big issue to replace it and could not do it quickly, so I got a refund and am using a better blind company. There are so many blind company options, do not use JustBlinds. The blinds are crap and so is the service.

The blinds themselves looks good. I dislike that the valance sticks out so much from the headrail. Know that if you are looking up at the blinds you will see this. It doesn't look great. The instructions that accompanied the blinds were wrong. They missed their shipping date and refused to 2 day it even though it was their error. They said it would come damaged that way?

My disappointment is really with the measurement. I ordered them over the phone to make sure I knew the measurements. I was told to give him the final finished measurements, which I did. He neglected to tell me that he was going to tack on the valance which would add more with to my measurement. This now doesn't fit in my window.

Even more disappointing is the fact that they won't fix their mistake. They will give me a 20 percent discount on my next order. I will go elsewhere.

We purchased cellular shades for 4 windows. They fit perfectly thanks to our measuring 4 times each window. However, no hardware was included. I called and asked for 12 screws with anchors (after all, they were listed as components in the installation instructions). Also had to ask for the 2 handles that should have been with the shades. My confirmation email assured me 12 brackets and 2 handles were being shipped. I had to correct the email that I needed screws/anchors, NOT brackets. They corrected the order and told me anchors weren't included and I had to purchase them. Maybe they should take the anchors OFF the provided components list if they aren't going to include them. But, having installed them ourselves with our own hardware, they DO look Nice. I might try them in the future if I needed more of their products.

I have ordered two cellilar blinds from them and neither one held up. The one with a pull string has broken twice, they replaced the first one at no charge and now are offering me another replacement for the second time but refuse to refund my money because I a now past the limit of time allowed for a refind so I will have to look forward to going through this hassle every year to replace my blind when the strings dont hold up. The second blind was a cordless and it wouldnt stay up, I requested my money back and I was told I would have to donate my blind to a local charity and submit a receipt before I would be given a refund, by the time I went through through all that process and waited for my refund we went without a blind on our window for a month! Save yourself the pain and dont order from this company. I got a replacement blind for the cordless from Lowes at the same cost and much much better quality!

We ordered 5 products at once, one of which hasn't arrived after 3 weeks now. One of the products ordered could not be filled as they no longer carried desired fabric. Roman shade was nice and easy to install. Roller shades on the other hand... the instructions are sparse and are definitely not thorough enough to even make a good guess on what goes where. Fast forward 1 hour, one fight with husband and 3 Internet videos (none of which were adequate due to difference in mounting mechanism), shade is sitting on the couch.

I just had an interaction with Just Blinds customer service that left me blown away - i wasn't even asking for a replacement, was just asking if they could make another version of a 2 year old blind that had started to come apart (that i was going to pay for) and they turned around and replaced and shipped it for free! I actually think that's phenomenal customer service. The quality of the thinner material blinds is a little flimsy (i've ordered more substantive/thicker blinds from them that are way better quality) so i'd suggest, one get what one pays for.

Over the years I have put 2" wood blinds on nearly every window in my house. I like the look, and they never seem to go out of style. In the past, I had always used Hunter Douglas blinds. In my opinion, they are the gold standard for this product.

Recently I finally got around to redoing my last two bedrooms. Only now I find out that Hunter Douglas must have changed their policies. You can only order their blinds from "decorators." In the past, I had been able to order them online and install them myself. I refuse to pay some decorator for something I am quite capable of doing myself. So sorry, HD, you're out! Personally I think this is dumb business decision on their part, but what can I do?

This left me with limited choices. However, I rolled the dice and ordered these wood blinds from Just Blinds. They arrived yesterday and I installed them last night, and I am quite pleased. While not quite the exact quality as HD (ergo my 4 star, rather than 5 star rating), they are pretty good and certainly worth the price. They were packaged well and included all mounting hardware, including screws. And they fit perfectly.

I am more than happy with my purchase, and they are certainly worth the price paid. The key test, of course, will be how they hold up over time. Some of my Hunter Douglas blinds are probably close to 20 years old and they look and function like new. If these hold up the same, I would easily consider upgrading my rating to 5 stars.

I'm surprised at the mixture of reviews of this company. My experience was quite positive and I would recommend them.

I recently made a large order of blinds and shades for my new home. I wanted to say that justblinds.com made purchasing my blinds and shades so simple. There are so many aspects of the website that I love I can't even list them all!

The order was made, payment made (which was stupid cheap I might add! A big PLUS in my book!), and two days later I got an email stating that the first set of blinds were getting ready to be shipped! All of my blinds and shades got delivered in the time that the website said they would.

Upon opening all the blinds and shades, they were a PERFECT fit on the windows they were installed in. They also looked beautiful to boot! One set of vertical blinds I had ordered came with all the proper mounting brackets, but when I went to install them I realized that I had screwed up on my order. I should have ordered outside mount brackets instead of inside mount.

I emailed customer service about the issue, stating that it was totally my fault and was willing to pay whatever I needed to to get the outside mount brackets. Within a couple hours I received an email from a Rebecca stating that the new outside mount brackets would be sent to me at no charge! I responded with a big THANK YOU and then asked when I could expect the brackets. I got a response later that evening from another girl in customer service who said that the brackets had been shipped out already and I should receive them within 5-10 business days, which is perfect since I am moving out of the house they will be shipped to at the end of this month!

All in all, I must say that I am super satisfied with the product, the customer service I received, and how beautiful the blinds and shades turned out to be! Thank you so much Justblinds! I am going to be referring a lot of people to you!

I ordered shades from this Just Blinds about a year ago and was satisfied with the product so I recently ordered what was supposed to be the same product for 10 windows in my house, about $1,000 dollars worth. I've received half the order and the quality is totally different. Fabric is lower quality, fit is bad and magnets don't work. I contacted them to inquire as to why the difference and was told that they are using a different vendor located in Mexico.
They also send out shipping notification 10 day before FedEx actually receives the product from Mexico. Very deceptive! Stay away from these crooks!

I ordered eight blinds from this company several years ago. The price is good, but the quality is so-so. Just recently, the cord on one set of blinds broke, which makes it impossible to raise and lower the blinds. Justblinds.com has a "limited lifetime warranty," but essentially nothing is covered beyond the first year, as I've just learned.

Why? Because one qualification is that "normal wear and tear" is not covered. What's the point of a lifetime warranty if the things that wear out through normal use are not covered? The answer: there's no point at all.

The CR people are nice enough, but unyielding. I couldn't even get them to give me a discount on buying a replacement set.

Besides the broken cord, I also discovered that the wood has become discolored from the sun (of course, that's not covered either).

UPDATE. I fixed the problem myself. It involved buying a replacement cord and restringing it, which is not as difficult as I thought it might be. I'm still not happy with the company because the "limited lifetime warranty" is still just a marketing gimmick designed to fool their customers. A good company doesn't need to do that. Also, for problems such as the one I experienced, perhaps Justblinds should include "how-to" videos on its site, and sell the replacement products.

I'm surprised to see negative experiences with Just Blinds customer service. I ordered faux wood blinds about a year and a half ago. Recently, one set's ladder cords started breaking, making it difficult to properly open and close the blinds. I contacted the company and they asked me if both needed to be replaced, or just one? I said just one and they immediately sent a replacement. From the time I originally contacted the company to the time the new blinds showed up at my door was one week. I didn't pay for shipping, didn't have to provide pictures or have to hassle with the company about their warranty. Very pleased with how easy it was to resolve this issue!

"Gary the fitter is letting this business down. He tells lies and doesn't turn up to appointments. He rushes through the job so the blinds end up not being fitted securely and he's never heard of a dustpan and brush. Worst of all he stinks of a mixture of stale cigarette, coffee and body odour which takes days with windows open to fully clear. Just blinds are cheap but they're cheap for a reason. I'll never use them again which is a shame as my experience could've been quite different if they'd sent a decent fitter."