JustBlindsReviews 680

Really looked good. Would gladly I order from here again when needed.
So satisfied with my purchase

Love your products and ordering is a breeze. This will be my third order with you and I will have at least one more this year.

Just Blinds have always been good to deal with and the products arrive quick and accurate. Been a loyal customer for several years. I'm a contractor and use this website for several of my building projects.

Very helpful staff. Large assortment of blind choices!

This is the second time we have ordered Just Blinds, price is great & installation is easy. Such a variety of colors!

Very easy to order and what I needed. Delivery was fast.

Fairly easy to order on a kindle but a full computer would be easier. Use the window labels... it makes it easy to verify your order

Quick and easy- took some patience, but this 67 year-old man put them- they fit perfecly and are well made.

Glad I can order directly rather than having to set up a consult like your competitors require

The whole reason I ordered new blinds was for the top down/bottom up feature. I selected all the features I wanted using their "build your own blinds" feature... or so I thought. When they came i was excited to put them up. The first one was up when i realized these were not the blind I spent hours measuring, comparing prices of, "building", ordering. No top down/bottom up. I called customer service hoping to fix this issue but because I didn't purchase the deluxe warrenty I couldn't exchange for the upgrade and pay the difference, which I'd have been happy to do. The blinds are perfect and fit perfectly they just lack the feature thay was the point of me purchasing new blinds In the first place... But I'm told by customer service I also couldn't return them for a refund and reorder the correct ones I wanted. I can only order a completely new set of the correct blinds from a retailer who might not even put through the correct order... A waste of almost $900. I'd rather reorder the exact blinds I want from a different seller entirely just for the lack of customer service.

I can't submit this review with zero stars but that's what they get. THE BIGGEST SCAM! How this company has managed to eke a 2.3 star rating is beyond me! Run far far away and purchase your blinds from a reputable company who actually provides customer service because Just Blinds is precisely the opposite. Unless you purchase their magical warranty, you're not covered for a damn thing, including when they SHIP YOU THE WRONG PRODUCT. I had worked out with a customer service rep to get my order corrected and the new order had been submitted and I was told to dispose of the blinds they sent me which were WRONG. Then a few weeks later, the corrected replacement order was cancelled with no notice or explanation, and now customer service refuses to give me the time of day because I didn't purchase their warranty. Let me fill you in, Just Blinds, a warranty covers product DEFECTS. If you purchase a Toyota Highlander and receive a Toyota Corolla, that isn't a WARRANTY problem, it's YOUR PROBLEM! You want to make it right, Just Blinds? Offer your customers a refund when you screw up and allow them to take their business elsewhere. It should be a red flag to every consumer that there is not a way to provide reviews on their website. They are intentionally silencing all of their irate former customers who have been so scammed with zero effort to make it right. Save your time, effort, frustration, and money, and go elsewhere with your business. My heart truly goes out to the customer service reps at this company whose entire job is literally to tell people there's nothing they can do over and over, day in and day out, until they finally muster the gall to leave and find a company to work for that actually STANDS BEHIND ITS PRODUCT.

I received two emails informing me that my order has been delayed. When I called to cancel the order I was given the runaround. It's still not resolved but I do hope to get a refund ha ha I'll keep you posted

I've order several times in the past. No hesitation to do so again
I have had 1 blind 1 blind fail within a year but the company immediately replaced it no questions asked

I've used Just Blinds for many years and love the ease of ordering blinds and reordering. I just wish all my 30 or so orders were still in your system so I could just reorder without measuring.

I am a repeat customer. I was so satisfied with my last order, I came back again. Good service & a great product.

Very easy to use site. Great color selection. Great features at a reasonable price.

We bought $50 worth of blinds that took FOREVER to get here and when they did they were absolutely the cheapest qualilty I have ever seen. The agent's response "I just work here".

If you actually want your blinds done, do not use these guys. It's been over 4 months now since they took measurements for a simple repair. Have cancelled on us multiple times. Absolutely incompetent

We ordered faux wood blinds for almost our entire house over $1300 with the added expenditure for the warranty. We were assured the blinds would be fine under quilted Roman shades and could withstand the heat. The order arrived promptly. We installed two of the blinds. Within just a few hours in the sun under the Roman shades in Wisconsin mid September, the blinds warped into roller coasters.
When we called Just Blinds the next day, Saturday, we were told to send back just the damaged shades. They would not replace the shades that were not damaged.
We waited until Monday to call again. The service person put us through to a design person who helped us chooses cellular shades. We were told to keep the shades we had and a new order was placed.
We never received an order number.
On calls back, we were told there was an IT problem.
When the IT problem lasted for over a week, we were suspicious.
We asked for a manager to call back. No one has called us. Just Blinds has our $1300 and we have unusable shades.
We really were hoping to work this out with Just Blinds. Now we are asking our credit card company to reverse the charges.

We ordered blinds from this company online and quickly after the order was placed (within 24 hours) we realized we had ordered the incorrect sizes. We called the day after we placed the order (just within 24 hours) but the line was busy and we were not able to speak with a representative. After contacting them again, the automated message said due to large call volumes they were no longer taking calls for the day. By the time we reached them (just outside of their 24 hour window) we were told we could not make changes to the order or receive a refund. We now have complete window coverings for our home that do not fit any of our windows and we are out hundreds of dollars. You would think they would have found a way to work with us since the items had not yet shipped. The agent we spoke with was rude and had zero compassion for our situation. Shame on us for not measuring correctly - shame on JustBlinds.com for not having adequate customer service teams in place to handle their business.