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kellyw681

Kelly W.

Contributor Level

Total Points
80

1 Review by Kelly

7/14/21
Verified purchase

We ordered blinds from this company online and quickly after the order was placed (within 24 hours) we realized we had ordered the incorrect sizes. We called the day after we placed the order (just within 24 hours) but the line was busy and we were not able to speak with a representative. After contacting them again, the automated message said due to large call volumes they were no longer taking calls for the day. By the time we reached them (just outside of their 24 hour window) we were told we could not make changes to the order or receive a refund. We now have complete window coverings for our home that do not fit any of our windows and we are out hundreds of dollars. You would think they would have found a way to work with us since the items had not yet shipped. The agent we spoke with was rude and had zero compassion for our situation. Shame on us for not measuring correctly - shame on JustBlinds.com for not having adequate customer service teams in place to handle their business.

Tip for consumers:
MAKE SURE YOU MEASURE CORRECTLY! Once you order you cannot make changes to your order or cancel an order!

Products used:
Faux wood blinds

Service
Value
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