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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I was trying to see on some fabric I had never used before, and was getting very frustrated! Received great step by step directions for a few things to try. Very helpful!
Mike was my expert and he was candid in his responses and provided very sound advice. I hope it turns out the way he thinks, but regardless his answers were straight to the point and answered all the questions
We were on a quest to find the transmission fluid dipstick to check fluid level because of possible transmission malfunction
I dropped one of my prescription pills on the floor. I just could not find it. JustAnswer gave me answers about that pill and affects on my dog. It is very helpful to have this at hand, especially when it is in the early morning. (Central time)
My experience with Dr.Maria was so helpful and they helped me seek option from home and went above and beyond by sending me links to specific products at my nearby store. They even helped me feel better about the situation and let me know I could send updates to them specifically or get back in touch with them which is comforting. Overall highly recommend and if I have an issue again I will be using this service again! Thank you Dr.Maria!
Responses in business hours were prompt and information clearly outlined
Mi hanno aiutato ha comprendere un problema di riscaldamento liquido,bene
Dino was very patient as I had problems finding the right circuit breaker to flip. He was able to diagnose the problem and I have called for service to get the part replaced.
Spoke with Andre and he fixed my AC system so fast…Somehow my air handler switched off, so he walked me through that and then adjusted a setting on my supposedly smart thermostat that was making my A/C blow HOT air! Mind you were in Florida and it's 90 degrees in the shade. Talk about a life saver! I'd give 10 stars if I could! He knew exactly what to do in a matter of minutes! THANK YOU André!
Elmer was thorough, patient and understanding so we were able to solve the problem.
Doctor asked right questions and prescribed right remedies. Would have preferred to communicate via pc rather than silly small phone screen and keyboard
I needed to know which wires to check and the mechanic gave me the exact information
The attorney is very professional and knowledgeable. Appreciate Mr. David's great advice
Needed a real Dr. to read my test results and my primary is a nurse practitioner. She didn't understand how to read my MRI results and needed a neurologist who could read them. Just answer was able to get me the neurologist and the answer in under 10 minutes and alleviate my worries. He was nice, understanding and informative. Thankyou for being there in my time of need. I highly recommend over Google lol. Get a real Dr.who specializes in what area your concerned or have questions about. Get help here.
Very helpful and quick response time. I asked my question and within minutes had an answer.
The more information you can give the mechanic the better he can answer your problem correctly
Always EXTREMELY fast and courteous experts every time I have a question. I use this app to help with my re-sell business, and it has come in clutch so many times.
Hunter fan working! Thanks for the expert advice from Saul, the electrician with JustAnswer! He showed me the likely place where trouble was coming from and what the problem was likely to be! Thanks Saul!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28