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JustAnswerReviews 17,694

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,161
This company responds to reviews on average within 4 days

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Florida
1 review
0 helpful votes
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Easy
June 13, 2024

Richard was fast and professional and gave me advice on what to do next

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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The technician was very helpfuk
June 13, 2024

He was very calm and explained the issue and gave me problem solving ideas

Date of experience: June 3, 2024
Missouri
1 review
0 helpful votes
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Dog ate 25mg theopolline
June 13, 2024

My 17month old multipoo ate my 15yr old multipoos medicine before I could get to him. I panicked worried it would harm him. I called within 15 minutes and after talking with the vet, my mind was at ease.
Thank you many times over!

Date of experience: June 3, 2024
California
2 reviews
0 helpful votes
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Great legal guidance
June 13, 2024

David was great! He was able to explain exactly what I was up against in layman's terms!

Date of experience: June 3, 2024
Vermont
1 review
0 helpful votes
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It was quick and seems knowledgeable the advice given and gave me tips of maybe what to do.

Date of experience: June 3, 2024
Florida
2 reviews
0 helpful votes
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Plumbing advice
June 13, 2024

I had to pull one star back because it took a long time to connect with a Pro.

Once connected, Daniel was great. His guidance was spot on. He kept me off a potentially expensive path. Great job!

Date of experience: June 3, 2024
Florida
2 reviews
0 helpful votes
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I was not told upfront what the charge was going to be. If I had known l wouldn't have gone throw with the charges

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 3, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Florida
1 review
0 helpful votes
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Dr. Nikko was very helpful, knowledgable and he pointed me in a good direction to take the best care with the newest medicine available. He actually had personal knowledge that was excellent, positive about the meds that may help to alleviate my cat's symptoms.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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It was very helpful
June 13, 2024

I had a problem with my landlord and counsel's advice helped me resolve the problem.

Date of experience: June 3, 2024
Maine
1 review
0 helpful votes
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So helpful when I had a sick chicken and my poultry vet was out of town, nobody else would take her in locally! Dr.Mike gave specific instructions with links to products, and was willing to follow over several days to see progress. Very grateful to get some truly professional help!

Date of experience: June 3, 2024
Georgia
1 review
0 helpful votes
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I want my money back I thought I was being charged a dollar this is not fair and was mislead I did not want a membership

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 3, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Texas
1 review
0 helpful votes
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Scott with Yachtworks has been very helpful. He is an experienced and knowledgeable Marine mechanic.

Date of experience: June 3, 2024
Tennessee
1 review
0 helpful votes
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Excellent service solid advice!
June 13, 2024

This is a fantastic service and Daniel was an incredible resource. His answer was swift, clear and I now have a good plan moving forward. He was able to answer several more questions after his advice that were very helpful.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 3, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

New Jersey
1 review
0 helpful votes
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Great help and temperament
June 13, 2024

He was a great help, but I may need local help. I had problem with payment method. Could get a hold of anyone from apple.com. I never got any answer back.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Wonderful Skill and Understanding
June 13, 2024

We were in a jam trying to figure out with at was wrong with our RV A/C. We got an honest and quick answer and he was extremely knowledgeable. We're grateful for this service.

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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Requested an appraisal for 1 piece of antique furniture. I sent 3 photos & within a few minutes I got a full description of my item and information regarding resale & a price range.

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Criminal defense questions
June 13, 2024

I was given very helpful information along with websites available for possible future needs. Absolutely relieved my mind, in more ways than one re: the direction to take.

Date of experience: June 3, 2024
Curacao
1 review
0 helpful votes
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I m content with the answers!
June 13, 2024

No new experience, just a reminder!
I had a good experience the first time I around!

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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RV niche problem solver
June 13, 2024

He helped me to the literal fullest extent to my specific problem that I didn't think I would find anywhere on the internet. I needed to find my same model of AC for my RV through the product no. On the AC itself and he was able to find it and help me install it.

Date of experience: June 3, 2024
Tennessee
1 review
0 helpful votes
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Questions about Livers
June 13, 2024

Just talked to the specialist and was given great advise about my pup. Will definitely be using this service again if I need to.

Date of experience: June 3, 2024