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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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He was very calm and explained the issue and gave me problem solving ideas
My 17month old multipoo ate my 15yr old multipoos medicine before I could get to him. I panicked worried it would harm him. I called within 15 minutes and after talking with the vet, my mind was at ease.
Thank you many times over!
David was great! He was able to explain exactly what I was up against in layman's terms!
I had to pull one star back because it took a long time to connect with a Pro.
Once connected, Daniel was great. His guidance was spot on. He kept me off a potentially expensive path. Great job!
I was not told upfront what the charge was going to be. If I had known l wouldn't have gone throw with the charges
Dr. Nikko was very helpful, knowledgable and he pointed me in a good direction to take the best care with the newest medicine available. He actually had personal knowledge that was excellent, positive about the meds that may help to alleviate my cat's symptoms.
I had a problem with my landlord and counsel's advice helped me resolve the problem.
So helpful when I had a sick chicken and my poultry vet was out of town, nobody else would take her in locally! Dr.Mike gave specific instructions with links to products, and was willing to follow over several days to see progress. Very grateful to get some truly professional help!
I want my money back I thought I was being charged a dollar this is not fair and was mislead I did not want a membership
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Scott with Yachtworks has been very helpful. He is an experienced and knowledgeable Marine mechanic.
This is a fantastic service and Daniel was an incredible resource. His answer was swift, clear and I now have a good plan moving forward. He was able to answer several more questions after his advice that were very helpful.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
He was a great help, but I may need local help. I had problem with payment method. Could get a hold of anyone from apple.com. I never got any answer back.
We were in a jam trying to figure out with at was wrong with our RV A/C. We got an honest and quick answer and he was extremely knowledgeable. We're grateful for this service.
Requested an appraisal for 1 piece of antique furniture. I sent 3 photos & within a few minutes I got a full description of my item and information regarding resale & a price range.
I was given very helpful information along with websites available for possible future needs. Absolutely relieved my mind, in more ways than one re: the direction to take.
No new experience, just a reminder!
I had a good experience the first time I around!
He helped me to the literal fullest extent to my specific problem that I didn't think I would find anywhere on the internet. I needed to find my same model of AC for my RV through the product no. On the AC itself and he was able to find it and help me install it.
Just talked to the specialist and was given great advise about my pup. Will definitely be using this service again if I need to.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28