business logo of JustAnswer

JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,806 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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France
1 review
0 helpful votes
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Very happy
January 27, 2025

The advice given was excellent. Pine tree bits had blocked the filtres. Apologies for not contactons you Carlier but wifi admit to hôpital fortunately ressouvenir weed.

Date of experience: January 17, 2025
Vermont
1 review
0 helpful votes
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Started out good
May 17, 2025

It was going great and then he quit answering my questions. All I needed was do I need to call a repair man, he never answered me

Date of experience: May 7, 2025
Florida
1 review
0 helpful votes
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Hot Thanksgiving
December 8, 2024

My home was hot...registering 80 on the thermostat while set to 70. My technician diagnosed a clogged drain pipe on the AC, walked me through how to fix it and in less than 5 minutes we had cool air blowing. Awesome!

Date of experience: November 28, 2024
Alabama
1 review
0 helpful votes
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Worried
March 26, 2025

I've been worried sick about my cat and the vet was kind and gave clear directions on what to do next. Very kind and caring. I'm grateful!

Date of experience: March 16, 2025
Wisconsin
1 review
0 helpful votes
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SS review
April 1, 2025

Everything went well, very helpful, and took care of my problem the only thing I didn't care for was the wait time to talk to a representative.

Date of experience: March 22, 2025
Wisconsin
1 review
0 helpful votes
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Excellent suggestions
February 28, 2025

I am having trouble with my espresso machine and the technician gave some ideas on what I can try in order to get the machine working again

Date of experience: February 18, 2025
Texas
1 review
0 helpful votes
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Reconciling issue
May 11, 2025

Kevin was very helpful. My accountants view was reconciling and mine was not. He walked me through it to solve the problem!

Date of experience: May 1, 2025
California
1 review
0 helpful votes
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Charged
April 20, 2025

Was supposed to be charged 5$ and that would be returned at the end of inquiry however have 9 charges of $57

Date of experience: April 10, 2025
JustAnswer S. JustAnswer Rep
4 weeks ago

Hello Shirley,

I trust we’ve been helpful to you. Should you have any additional questions or require clarification, feel free to reach out and we’ll be happy to assist.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645

Illinois
1 review
0 helpful votes
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Great!
March 9, 2025

I have found the staff here has been very knowledgeable, helpful and support. This is exactly what I have needed. Thank you.

Date of experience: February 27, 2025
Ohio
1 review
0 helpful votes
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Everyone that helped me was very kind.
March 17, 2025

My experience was very good. Everyone was extremely helpful in sending me the information that I needed and it was done quickly.

Date of experience: March 6, 2025
Pennsylvania
1 review
0 helpful votes
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He was very professional and polite.I don't know if my problem was solved. I have to go to Amazon for the answer

Date of experience: February 9, 2025
Australia
1 review
0 helpful votes
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Wrong choice for assistance in my issue.
April 24, 2025

Technical issue with local Wi fi outage Which resolved hours later by a technical fix I was not involved in.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 14, 2025
JustAnswer S. JustAnswer Rep
3 weeks ago

Hello Wendy,

Thank you for trying JustAnswer. We apologize for any inconvenience.

We have refunded your payment. You should see the funds in your PayPal account in 3–5 business days.

Please reach out if you need additional assistance.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer. Com 800-808-0645

Canada
1 review
0 helpful votes
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Quick Access to Expertise
February 19, 2025

Our counter surfing fool ate part of a chocolate cake. Cocoa is bad for dogs. Online vet did a quick calculation to determine the amount consumed was not dangerous. Saved us a trip to the emergency vet on a Sunday during a snowstorm!. Valuable service!

Date of experience: February 9, 2025
Texas
1 review
0 helpful votes
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The fantastic Lawyer!
January 26, 2025

Please be patient. I'm always nervous around lawyers. I have a problem with remembering. The lawyer was Very calming. And Very helpful. Thank You

Date of experience: January 16, 2025
District of Columbia
1 review
0 helpful votes
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My experience was good and will recommend this to anyone that wants to know about his immigration issues without spending much but get more

Date of experience: January 16, 2025
New Hampshire
1 review
0 helpful votes
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Relief
February 10, 2025

The vet gave me a piece of mind when trying to figure out how to help my dog after eating a foreign object. It was a huge relief.

Date of experience: January 31, 2025
Utah
1 review
0 helpful votes
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ON THE ROAD AGAIN
February 23, 2025

Desperate for a place to live, we purchased an RV and could not figure out how to get it running. Got online and googled "RV mechanic" and found your company. AND WOW, within minutes we had a call from Randall. He was an expert on RV's. AN EXPERT. This guy knew it all. So professional and experienced. He was able to answer all of our questions but there was more. After our conversation and ability to get our RV up and run in, he went a step further and helped us find more resources as we go on this journey with this RV. I'm 100% sure that there wasn't a question that we had that he could not answer. Just answer is literally the only place you should go if you have any questions that need answered

Date of experience: February 13, 2025
New York
1 review
0 helpful votes
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Excellent
January 10, 2025

Dr Love and the other experts are awesome. I've been a patient of Dr Love for 15 years as well as the other experts. Always get great service. I appreciate their time and expertise.

Date of experience: December 31, 2024
Washington
1 review
0 helpful votes
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Very empathetic
December 8, 2024

Dr. Emily was very professional and addressed my issue quickly while at the same time left me with a feeling that she truly cared about my issue. If this is typical of this service then I'm truly impressed.

Date of experience: November 28, 2024
Canada
1 review
0 helpful votes
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I am so thankful
January 1, 2025

Well, I was really relieved that you for me out of the mess that I inadvertently got myself into. I am 81 years old and not too swift on a PC. Thank you so much for your help

Date of experience: December 22, 2024