From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Listened to request and provided exact specific info
Very easy to talk to and quick with information and resolutions to any concerns I had. Effectively eased my worries.
Legal Eagle help with landlord questions we had with a tenant. He was fast, patient and answered all my questions. Then told me I could go to him directly if I had more questions.
I was given a thorough, introspective response to a question that may have taken me a few days to pull together. He also responded, in detail, to my follow up question. A great jumping off point for me. Cheers
Charles was attentive, and very helpful. He really knew just what to do. But, we will be having a genie service representative come tomorrow.
The attorney was very knowledgeable of my situation and explained it in a way that I felt comfortable.
Very helpful, great communication, responded honestly to all of my questions. Walked me through trouble shooting and helped determine possible locations of leaks and what needed to be replaced. Saved me from having oil pump, water pump and front gasket from being replaced that dealership was telling me to replace. Well worth investment of phone call.
Matthew explained everything and helped us fix the problem.
It was helpful to get extra opinions and I appreciate the patience...
The generator in our RV wasn't starting and we were surprised because it's a new generator and it was working fine a week before this happened. We called mechanics who told us something that would require us to bring it into a shop, but Randall from "Just Answer" calls us and asks us questions about the RV and the generator and then with his clear checklist and explanation, we were able to identify the issue and have the generator start up again. It was a simple fix! Randall was more knowledgeable then any of the local mechanics we talked to. He gave us clear next steps which made us feeling more comfortable about being new RV owners.
Asked two questions and got very helpful answers. There was a bit of glitch getting the questions through, but finally got everything I needed. Thank you!
My experience was very good technician was very helpful very kind caring and wanted to help me in every way.
Jane was very informative and helpful in understanding the policy and guidance.
Effective communication. Fast and straight to the point
I was having problems with "400 bad request". I contacted Just Answer for help and Andy came to the rescue. He was so helpful and very patient with me. In the end he suggested I go to one of the AT&T Stores to have them reset my phone. I will go there first thing in the morning! I signed up with Just Answer for a monthly fee and I can contact them the next time I have some computer problems. I highly recommend Just Answer if you are having computer problems! You won't regret it!
I would highly recommend this company to family and friends.
Excellent and knowledgeable, plus fast communication with regard to my questions!
I asked for the last JA rep twice for 2 different tax matters because Lev was so good!
1 question at an earlier date was about S-Corp shares on K-1s and 2nd, that I just asked was a personal tax, Schedule E "Days rented" question. I believe his answers to both questions were very accurate!
Oh my gosh before I spoke with Laasaard I was panicking and I did not know what to do and he helped with through the process and saved me.
I need to understand how to take care of final things after the death of my son and what needs to be filed with the courts I am unsure of how to file with a probate court. We had a good conversation and I wanted to talk directly with someone.
Very helpful. Expert had all the knowledge to fix the problem
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Christal,
Thank you for taking the time to share your feedback with us. We noticed that you had an overall positive experience with our service, but it seems that you left a 1-star rating. We're genuinely sorry for any inconvenience or dissatisfaction you may have experienced.
Your feedback is incredibly valuable to us, and we strive to provide the best possible experience for all our customers. We'd love to hear more about your specific concerns or areas where we fell short so that we can address them promptly and improve our service.
Is there anything else we can do to ensure your experience meets your expectations? Your satisfaction is our top priority, and we're here to assist you in any way we can.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28