JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
You deserve an entire box of gold stars for that response. Putting you at the top of my favorites list. Thank you for taking the time to respond to everything.
I have been unclear on whether I was required to take an RMD on a non-spousal Roth IRA I inherited in 2020. The answer I got was clear and concise and answered my question based on current information on this cloudy subject. It included some advice to wait until later in the year to take the RMD because another year deferral may be forthcoming.
Each person in the group who helped me were all knowledgeable, patient, caring, and thoughtful. It's good to know that people exist who care to help those of us in need of guidance. I'll be forever grateful to these people.
Great experience really went into depth with the answer and has helped me understand my situation much much better.
The knowledge, assistance, the in depth of the answers I am forever grateful thank you
My question was answered so quickly. He knew exactly what I was asking about and also answered my follow-up question.
Great experience. Other tax preparers didn't even know what I was talking about!
In the past, my experiences with ss have been difficult and stressful due to lack of people working there. I could never get through on the phone, resulting in standing in many lines. Once I did connect with a real person, everyone was wonderful, patient and helpful. This particular issue could be avoided by adding the option, in the letter, that there is no need to contact ss if I had no changes. The gentleman who helped me today was great. I just don't want to be charged for having to ask a simple question
Had an issue he was nice enough to explain and send me a schematic
He was very professional and made my task very easy. Had my problem solved within ten minutes. Spoke really clear and gave me time to figure things out.
I am very pleased with the swift, informative, knowledgeable and caring response I received today. The doctor helped and relieved my concerns. My go to moving forward on all medical matters of concern. Thanks a bunch.
Broad and precise insights in cholesterol drugs and also blood thinners.
I spoke with the lawyer, who listened to everything I had to say and offered reasonable information. He was very understanding and sympathetic to what is happening
I requested being able to enter my new banking routing and checking account numbers for Social Security Agency. I have not been able to do that yet.
The lawyer showed an understanding of my situation, goals and concerns. He laid out steps we could take to mitigate the 'damage' my impulsive decision to join RHC 12 years ago but didn't guarantee an outcome without reading my contract and attempting to negotiate directly with them.
Call, talked, confirmed problem, answered question.
Craig was excellent in our chat. He is well versed quite understanding and made me feel a lot better about the situation. Highly recommended for others.
He was Fast and supportive on every stage I like that kind of service.
The expert took their time finding accurate information and gave me a price that was more than double what I was charging for an antique. They also gave helpful suggestions about how to sell it for that price.
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