From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Very informative thank you it has put my mind at ease for now even if the outcome doesn't. It has helped
She was polite, very knowledgeable and made me feel at ease.
All I needed was information about wattage. The Chat person connected me to a form I had to fill out to get a repairman I didn't need and had to pay a " fully refundable" fee of $5. How do I get my refund?
I had one lawyer ask one question and said they couldn't help me; so patience is warranted regardless of the situation. Once Debra reached out, her answers were clear and concise and she advised me to see a local lawyer. Simple answer and did not make me feel bad for the situation I was in which is super important.
Haley was amazing! Spoke to me knowing I was not knowledgeable, because I made it clear I was not, and broke down exactly the issue and how to resolve it. Explained why I needed to reach out to a dealer and what needed to be requested. Would 100% recommend them.
I am the victim of a romance scam. Just answer is my hope for resolving my issue. I have been threatened and now they will take an intimate photo and post it on Facebook accusing me of rape if I didn't do what they say. I refused so now my picture is on Facebook
He was very responsive and even kept checking on me after i finished as well.
Pointed me in the right direction to move forward and get a resolution.
Just found this site through Google and this will now be my go to for anything and everything. I was connected with an expert (Rio) very quick and had all of my questions answered promptly and directly.
Seemed like he was truly concerned about my dogs well being. I felt I was truly in good hands! Thank you!
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
The answer I got was clear and it eased my stress concerning losing my home. I know this is online but it would've been nice to have the expert a little more personable (I know it's difficult via typing but a little kindness can go a long way for those facing eviction).
Wonderful experience all employees tried to be very helpful with my problem the web site was hard to follow
I had All ready knew what was going on just had to make sure before I take it to some one if I can not fix it myself.
The attorney provided some very helpful tips. She was very kind and gave alternative options.
With my Hashimoto's in remission, and Dr. Vorst's knowledgeable advice on whether or not to supplement with iodine (potassium iodide) while taking a moderate daily prescription of Armour Thyroid, I
Was very impressed with his expertise on that subject. He was a good listener, and advised against supplementing with iodine, since my recent testing of iodine with Ulta Labs 24 Hour Urine Test showing that I already had high levels of iodine in my body, offering sufficient thyroid support. So his opinion differed from my own doctor who wanted me to supplement with iodine and slowly taper off the thyroid medication possibly completely. I will instead go with Dr. Vorst's (Just Answer) advice to abstain from the iodine.
I am so glad I tried this. I received great instruction and felt at ease. I have a 14wk old puppy that randomly vomitted two different time. Was starting to freak out…talking with a vet via text for five min and I have a plan and feel confident. I will sleep tonight.
He walked me through my heating problem and helpede figure out it was not a broken thermostat but a problem with the futnace in the attic. He even offered to help me analyze the problem in the attic but I was scared to gonup there, so he recommended I call a heating person. I did and the guy did exactly what he recommended and fixed itin 10 minutes. Great advice!
I was at a loss of how to help my son, when we couldn't afford a lawyer for him. At least I was given some ideas of how to help him.
My questions were answered clearly and in a way that I can understand. And the answers completely made sense to me. This session gave me more confidence to resolve my legal issue.
Thank you very much.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28