From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
The lawyer showed an understanding of my situation, goals and concerns. He laid out steps we could take to mitigate the 'damage' my impulsive decision to join RHC 12 years ago but didn't guarantee an outcome without reading my contract and attempting to negotiate directly with them.
Call, talked, confirmed problem, answered question.
Craig was excellent in our chat. He is well versed quite understanding and made me feel a lot better about the situation. Highly recommended for others.
He was Fast and supportive on every stage I like that kind of service.
The expert took their time finding accurate information and gave me a price that was more than double what I was charging for an antique. They also gave helpful suggestions about how to sell it for that price.
I gave a detailed description of my problem. Edward was right on target. He suggested I contact a local lawyer and gave me all the info so please, I need to get back there before I lose it.
My dog got diarrhea, so I contacted JustAnswer and they found out the cause of the diarrhea and gave me a checklist which I will follow.
Called with a question about meds. Got quick informative answer.
The expert was very caring, professional and I did not feel alone whilst trying to restore my file. I would most definitely use this service again.
Thank you so much
My experience was great and the technician was super helpful. I was connected to Just
Very fast response and offered peace of mind in a fraction of time that it would have taken to go to the vet er, and for a fraction of the cost as well.
She heard what I asked and responded quickly with an informed answer.
Alexa really understood my problem and didn't just go with the rote replies, that you could find on the website. She had some good suggestions and hopefully they will help to resolve my problem.
I called in to an Aldi store with my query and was told to get on to customs service. The chat was totally unresponsive. I ended up with a whitewoods repair service and was obliged to give my credit card details and it seems that I might be charged $35, but that point is not clear. This has taken me nearly half a day. Eventually James came on board and, eventually, gave me the answer to my question.
OMG! I'm so thrilled to find this Just Answer site. Andre was so helpful! He explained each step for me to take to fix my own AC! He sent photos and explained the process so simply for me! This service is amazing and I'm sure I'll be using it again. Thank you so much to Andre!
The items were very expensive when I first purchased them. Tony's estimation shows me that the items have gone up in value. I was impressed that Tony gave me options on how to sell the items--that was a plus; I did not expect it. Thank you!
Listened to request and provided exact specific info
Very easy to talk to and quick with information and resolutions to any concerns I had. Effectively eased my worries.
Hello Christal,
Thank you for taking the time to share your feedback with us. We noticed that you had an overall positive experience with our service, but it seems that you left a 1-star rating. We're genuinely sorry for any inconvenience or dissatisfaction you may have experienced.
Your feedback is incredibly valuable to us, and we strive to provide the best possible experience for all our customers. We'd love to hear more about your specific concerns or areas where we fell short so that we can address them promptly and improve our service.
Is there anything else we can do to ensure your experience meets your expectations? Your satisfaction is our top priority, and we're here to assist you in any way we can.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Legal Eagle help with landlord questions we had with a tenant. He was fast, patient and answered all my questions. Then told me I could go to him directly if I had more questions.
I was given a thorough, introspective response to a question that may have taken me a few days to pull together. He also responded, in detail, to my follow up question. A great jumping off point for me. Cheers
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Frank,
I apologize for your experience. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35