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JustAnswerReviews 11,712

4.4

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


justanswer.com
Founded in 2003
+384
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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,663
This company responds to reviews on average within 1 day
Missouri
1 review
0 helpful votes
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Hot tub
April 25, 2024

The contractor was wonderful set me on the right track. I how ever do not like the 45.00 I was charged. The add said 1.00 first call. Not so!

Date of experience: April 15, 2024
Jersey
1 review
0 helpful votes
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The person took me through stage by stage. As a technophobe he didn't use jargon.

Date of experience: April 15, 2024
California
1 review
0 helpful votes
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Wonderful personalized service that saved me time and money! Thank you!

Date of experience: April 15, 2024
Canada
1 review
0 helpful votes
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No help
April 25, 2024

I was given a brief and they left both times I charged 3 plus 66 I want a refund they were no help

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28

Georgia
1 review
0 helpful votes
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Thorough and concise
April 25, 2024

Thorough explanation of troubleshooting and proper solution provided.

Date of experience: April 15, 2024
Denmark
1 review
0 helpful votes
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Lost sent emails
April 25, 2024

It is impossible to communicate without phone ´connection. Unfortunately you dont have Denmark on you phone list.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28

Missouri
1 review
0 helpful votes
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Poor service
April 25, 2024

I did not receive a call in a timely fashion I took care of the situation. Please cancel any and all charges to my credit card.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28

Florida
1 review
0 helpful votes
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Needed information on a piece I was listing for sale and got my answer. Will be using again.

Date of experience: April 15, 2024
Iowa
1 review
0 helpful votes
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You Failed Me
April 25, 2024

Lawyer basically introduced himself then ceased to respond further...I demand a complete refund!

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28

Virginia
3 reviews
0 helpful votes
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WHERE HAVE YOU BEEN MY WHOLE LIFE?
April 25, 2024

I had an amazing experience! I wish I had found out about this sooner. I plan to continue using Just Answer

Date of experience: April 15, 2024
Florida
1 review
0 helpful votes
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Someone is still capturing my e-mails from Netflix before they get to me. I guess it doesn't hurt because my first account has been deleted and I have opened a new one.

Date of experience: April 15, 2024
Georgia
2 reviews
0 helpful votes
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Phenomenal
April 25, 2024

I was able to ask a behavioral question without stressing out my 14 year old cat. No trip in the car, no thermometer. It turns out she's perfectly fine. The vet I spoke with called right away and he was so knowledgeable and enthusiastic. This was a great investment. I have and will recommend to others.

Date of experience: April 15, 2024
Oklahoma
1 review
0 helpful votes
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Saved $$$'s!
April 25, 2024

My horse was having trouble walking. I tried everything I could think of. The vet suggested I just breathe and relax. And that was exactly what I needed, was someone to hold my hand. I felt so much better after spending five dollars!

Date of experience: April 15, 2024
North Carolina
1 review
0 helpful votes
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EXPERT help
April 25, 2024

I'd been working with HP to get help with Malware and update issues. Each time I worked with them it was a different person who was relying on the notes left by the last one, and they are all in different areas of the country. After 2-3 weeks of getting nowhere I tried JA and Lasaad was excellent, efficient and an expect in just about everything I needed. Unfortunately I still need a new computer but it was WELL WORTH the $55 to clean up my old one and get it secure.

Date of experience: April 15, 2024
Alabama
1 review
0 helpful votes
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I have a lot of items that belonged to my mother that I have no idea of their values. I have been fortunate to have found several appraisers that helped me. I can't imagine how much I would've had to pay someone locally.

Date of experience: April 15, 2024
Tennessee
2 reviews
0 helpful votes
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IPhone Fix
April 25, 2024

Just Answer technicians helped me tremendously while changing carriers and purchasing new iPhone, The technicians were graciously patient with my neediness.

Date of experience: April 15, 2024
Missouri
1 review
0 helpful votes
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While leaving on my first trip, I clipped my house with the trailer awning and knocked the plastic end cap off. Got on site and no noise when I flipped the switch. Of course I went to the scene of the damage (just broke the plastic cap off). I suspected a hidden safety switch. I spent a long time looking for that. Come to find out with sound advice... It had NOTHING to do with that piece of plastic... It is a bad connection (5 volt drop from the battery) somewhere. At least now I am pointed in the right direction and that is a HUGE help.

Date of experience: April 15, 2024
GB
1 review
0 helpful votes
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Quick and easy
April 25, 2024

I believe there's always room for improvement but on this occasion I can't think of one.

Date of experience: April 15, 2024
Washington
1 review
0 helpful votes
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Accurate Answer
April 24, 2024

After asking the right question, after they gave me several questions it could be based on my asked question, they gave me an answer that prevented me from looking all over the Internet.

Date of experience: April 14, 2024
Virginia
1 review
0 helpful votes
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When I spoke to the Just Answer assistant I told him my problem but I could not get the issue resolved because I could not log in to my paramount account. It was difficult to understand him but I finally told him I needed to hang up.
I ended up not getting any help and my credit card has a charge of $45.00.
Paramount plus told me it would be a one dollar charge which would be refunded.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 14, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Warren,

I'm ready to assist you.

In checking your account, I see that we've already cancelled your payment on 4/15/2024. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.

Please let us know if we can assist you further.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18