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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I managed to cancel the transaction and go with a different company to deliver
The Tecs.that help me got mad a few time when thing were not going right. We got the job done and all was OK but like I said we are all dummy when it come to PC
Said would charge your card $1 and thank goodness my bank caught this as tried to charge my account $46
I was pretty sure I knew what was going on, but the vet reinforced what I thought and helped me give my pup an appropriate dose of Benadryl. Also helped me to calm down.
This was a complex issue dealing with DNS, Email and Sites. The troubleshooting required research into current DNS records and registrations. MikeC317 was able to help a great deal. This took about an hour and finally discovered the registration had expired. Got the information to get it fixed and left the call.
Good experience. The lawyer answer my questions and asked if I needed further assistance with anything else
My senior Turkish Van is pulling out his fur and the Vet I was speaking to was very helpful. Thank you!
Honestly I'm yet to experience this journey with u guys. Hoping for a great outcome, this help me to express my views. As how was my journey.
Perfect in every way. The info provided was obviously written by an expert.
Quick response got what I needed didn't know how to operate the stove
It was very helpful to be able to chat with a vet about my questions and concerns. Certainly faster, easier and less expensive than making an appointment with my vet. Dr. Lewis listened to me, offered me really good suggestions and helped put my mind at ease.
I've used this site and services for 4 years on off. They have helped my win 3 tribunials regarding my employment
Can't recommend them enough
The vet had direct answers for symptoms I described. Gave puppy Karo syrup as directed ad by next morning she was back to herself. Saved me a ton from taking her to a emergency vet. Thank you.
Called in a panic light showing at the bottom of door. The door open chime going off. Calmed me down do this pull it out unplug fridge so it can reset. Tape the switches to shut off lights plug it back in.
Told me I could put the shelves back in I did and the new evaporator fan I purchased is doing it's job.
Many thanks Just Answer
Péssima experiencia, uma porcaria não serve para nada,só roubam o dinheiro e não resolvem nada
I was very happy with how quickly the lawyer looked up and advised me on what is legally done in Ontario, Canada when it comes to providing money for a deposit without first signing a lease.
The connection was clean and efficient. The tech was knowledgeable, friendly and answered all my questions. He sent me a graphic of my mower. The service was perfect.
This was my first time on your system. Maybe I just didn't see it, it did not properly explain the cost. All that I saw was the $5 fee for the app. When an additional $30 show up on my credit card, I was surprised. That was not disclosed up front. You should be more forthright with your potential customers.
Please be careful...they are scam...I pay 5£ for a question. Later they charged me 28£ for membership. But I didn't any subscription
Paid $5 for someone to answer my question. Was referred to a man 1500 miles away he didn't help me at all. He couldn't help. Minutes later I was billed for $40. I checked. Seems like that is a monthly charge...no warning, no explanation and no easy way to cancel. STAY AWAY. STAY AWAY. STAY AWAY. STAY AWAY. STAY AWAY. Zero stars. Zero. Bad news.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645
Dave was so helpful, had a technician here to look aty double ovens but he said they were fine. Had lots of sweet corn cut off the cob and ready to put in oven. Unfortunately neither oven worked. Called Just Answer and Dave told us they both needed the igniters replaced. He gave me a part number and parts ordered. Thanks Dave
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645