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JustAnswerReviews 13,030

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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Arizona
1 review
0 helpful votes
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Quick fix
February 24, 2025

Helped with trouble in logging into my Yahoo mail account. Used Chat and they had a tech call me to handle. Fixed quickly.

Date of experience: February 14, 2025
Illinois
1 review
0 helpful votes
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Very helpful
February 24, 2025

Jon was very helpful and timely with his responses. Will follow his advice and hope for the best with high-conflict ex.
Would rabsolutely ecommend this service to anyone with legal inquiries!

Date of experience: February 14, 2025
Minnesota
1 review
0 helpful votes
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Quick Reply and Excellent Service
February 24, 2025

The attorney was patient with me and answered all my questions clearly so I understood.

Date of experience: February 14, 2025
Texas
1 review
0 helpful votes
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Good legal advice
February 24, 2025

Very informative and experienced person. Helped me a lot. Thanks for the info

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 14, 2025
JustAnswer S. JustAnswer Rep
7 months ago

Hello Smita,

I trust we’ve been helpful to you. Please let us know should you need further help.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645

Sri Lanka
1 review
0 helpful votes
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Be Careful What You Order
February 24, 2025

Morning Saves rules: If you order the wrong thing. You can't return neither exchange it. Your loss $$

Date of experience: February 14, 2025
Virginia
1 review
0 helpful votes
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No complaints
February 24, 2025

Mechanic was very knowledgeable, have no complaints with experience

Date of experience: February 14, 2025
Ohio
1 review
0 helpful votes
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My washing machine was displaying an error message while running the drain pump for no reason. Mark called me and explained all possible causes for this and offered advice that got my washer to run again. No further service call needed! Thank you so much!

Date of experience: February 14, 2025
Florida
1 review
0 helpful votes
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Best ever
February 23, 2025

Very helpful gave specific information and instructions on what action I should take

Date of experience: February 13, 2025
Florida
1 review
0 helpful votes
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Pleasantly surprised
February 23, 2025

I didn't initially hear everything I wanted to hear, but I did hear what I needed to hear. So I had to explain more thoroughly in response to good questions.

Date of experience: February 13, 2025
Indiana
1 review
0 helpful votes
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Cancel my order, please. I had problems with one of my elderly cats, and I wanted to ask a question of euthanizing. My question was answered now I want to cancel this.

Date of experience: February 13, 2025
Tennessee
1 review
0 helpful votes
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Completely satisfied
February 23, 2025

The technician was very pleasant, knowledgeable, and helpful!

Date of experience: February 13, 2025
Canada
1 review
0 helpful votes
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My experience was very satisfactory. After speaking with the lawyer I had newfound strength and knowledge to di what needs to be done. The knowledge that I recieved was so worth the 66dollars

Date of experience: February 13, 2025
Nevada
2 reviews
0 helpful votes
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Computer Tech Support
February 23, 2025

Abhijits did an excellent job helping me resolve an issue with my computer not connecting to the Internet wirelessly. He was quick to find the issue and clearly helped me resolve it. The problem came and went so hopefully his solution fixes my problem for good. Many thanks.

Date of experience: February 13, 2025
Utah
1 review
0 helpful votes
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ON THE ROAD AGAIN
February 23, 2025

Desperate for a place to live, we purchased an RV and could not figure out how to get it running. Got online and googled "RV mechanic" and found your company. AND WOW, within minutes we had a call from Randall. He was an expert on RV's. AN EXPERT. This guy knew it all. So professional and experienced. He was able to answer all of our questions but there was more. After our conversation and ability to get our RV up and run in, he went a step further and helped us find more resources as we go on this journey with this RV. I'm 100% sure that there wasn't a question that we had that he could not answer. Just answer is literally the only place you should go if you have any questions that need answered

Date of experience: February 13, 2025
New York
1 review
0 helpful votes
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Very satisfied with service provided.
February 23, 2025

My help was in the area of updating my payment method. I didn't really need tech support only a service Rep, but the service was great.

Date of experience: February 13, 2025
Idaho
1 review
0 helpful votes
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Gave me some things to try after work
February 23, 2025

Good over all got advice I could not find anywhere else hope it works

Date of experience: February 13, 2025
Texas
1 review
0 helpful votes
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Professional service
February 23, 2025

Easy fast service problem resolved quickly in a very professional way

Date of experience: February 13, 2025
Illinois
1 review
0 helpful votes
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Clear Answers
February 23, 2025

I needed a couple YES or NO style answers. Those were provided with a supportive explanation. Very helpful

Date of experience: February 13, 2025
Indiana
1 review
0 helpful votes
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Prompt and knowledgeable response
February 23, 2025

I have a 23 year old sports car that often has unique issues. The responses I have received have been timely and knowledgeable.

Date of experience: February 13, 2025
Illinois
1 review
0 helpful votes
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Needed help troubleshooting oven
February 23, 2025

I needed help troubleshooting the convection fan on my Samsung oven. The technician gave me a list of symptoms to accurately pinpoint the problem. After identifying the correct symptom, he gave me a list of possible problems. Next he gave me options for correcting the problem and helped me determine if I could do the repair myself. Then with the model number, he was able to send me a link to the part number to order the part I needed. So now I am waiting to receive the part and will see how easy it is to install. I'm confident if I need more assistance, I will be able to check with Dino.

Date of experience: February 12, 2025