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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Jon was very helpful and timely with his responses. Will follow his advice and hope for the best with high-conflict ex.
Would rabsolutely ecommend this service to anyone with legal inquiries!
The attorney was patient with me and answered all my questions clearly so I understood.
Very informative and experienced person. Helped me a lot. Thanks for the info
Morning Saves rules: If you order the wrong thing. You can't return neither exchange it. Your loss $$
Mechanic was very knowledgeable, have no complaints with experience
My washing machine was displaying an error message while running the drain pump for no reason. Mark called me and explained all possible causes for this and offered advice that got my washer to run again. No further service call needed! Thank you so much!
I didn't initially hear everything I wanted to hear, but I did hear what I needed to hear. So I had to explain more thoroughly in response to good questions.
Cancel my order, please. I had problems with one of my elderly cats, and I wanted to ask a question of euthanizing. My question was answered now I want to cancel this.
My experience was very satisfactory. After speaking with the lawyer I had newfound strength and knowledge to di what needs to be done. The knowledge that I recieved was so worth the 66dollars
Abhijits did an excellent job helping me resolve an issue with my computer not connecting to the Internet wirelessly. He was quick to find the issue and clearly helped me resolve it. The problem came and went so hopefully his solution fixes my problem for good. Many thanks.
Desperate for a place to live, we purchased an RV and could not figure out how to get it running. Got online and googled "RV mechanic" and found your company. AND WOW, within minutes we had a call from Randall. He was an expert on RV's. AN EXPERT. This guy knew it all. So professional and experienced. He was able to answer all of our questions but there was more. After our conversation and ability to get our RV up and run in, he went a step further and helped us find more resources as we go on this journey with this RV. I'm 100% sure that there wasn't a question that we had that he could not answer. Just answer is literally the only place you should go if you have any questions that need answered
My help was in the area of updating my payment method. I didn't really need tech support only a service Rep, but the service was great.
Good over all got advice I could not find anywhere else hope it works
Easy fast service problem resolved quickly in a very professional way
I needed a couple YES or NO style answers. Those were provided with a supportive explanation. Very helpful
I have a 23 year old sports car that often has unique issues. The responses I have received have been timely and knowledgeable.
I needed help troubleshooting the convection fan on my Samsung oven. The technician gave me a list of symptoms to accurately pinpoint the problem. After identifying the correct symptom, he gave me a list of possible problems. Next he gave me options for correcting the problem and helped me determine if I could do the repair myself. Then with the model number, he was able to send me a link to the part number to order the part I needed. So now I am waiting to receive the part and will see how easy it is to install. I'm confident if I need more assistance, I will be able to check with Dino.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello Smita,
I trust we’ve been helpful to you. Please let us know should you need further help.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645