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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I received a phone call from Dr Brian. He was very nice, but the only help offered was to take cat to a vet. If I were able to do that, I would have. So I spent $39 on nothing. Beware of using this service.
I spoke with mechanic within ten minutes after registering with JustAnswer.
Mechanic notified me that the latch on the hatchback was broken and should be taken to a mechanic for repair.
I was already going to do this anyway.
Hello Alexander,
We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645
I had an issue with my oven. The broiler was coming on when I put it on bake.
JustAnswer had all the answers to my questions, and gave me a phone number to call to get my 1099 form mailed to me to finish my 2024 taxes
Online quickly connected me with a person, problem solved in about 10 minutes
The person that helped me -Was quick courteous and knowledgeable
Takes time to answer and explains the question clearly
Fast and service was excellent, easy to followed
Very professional and takes time to answer the question
Within 20 minutes my question was answered with link provided with legal forms I needed. All while sitting on my sofa in my pjs with a cup of coffee.
The advice given by the Lawyer, Dan, was very helpful. He told me clearly what my options are/were. Which now means I have my work cut out for me. I truly appreciate the attention he gave 'hearing' my side without any pre-judgment. He reviewed my facts as I wrote them and he answered my inquiries promptly and in language I could comprehend. Would recommend this service to family and friends.
Quick and reassuring, I am going to try his suggestions and if need be contact emergency vet
Tony was able to help clearify things for me to move forward! Greatly appreciated 👏!
Mark was great!He was knowledgeable, patient, funny.Im sure he helped me solve my problem!
Lev was extremely knowledgeable, my situation seemed complicated and he simplified it. He was patient and polite through the process. I am not anxious about it anymore.
Nikki was very helpful with my issues explained everything very clearly and reccomended the best course of action.
Easy and everything is fixed. I was glad I could use this service and it works perfectly. Thank you very much for all of your help and that is my answer.
Technician called and walked me thru what needed to be done to fix the problem, I found him to be very knowledgeable and helpful. He provided great service!
It is always easy to connect and use JustAnswers.com. Qualified experts put my mind at ease. Never had a bad experience.
Dr Rebecca addressed my concerns with Bentley and he is doing much better today.
The technician's knowledge, persistence and patience helped resolve the issue
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Linda,
Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645