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JustAnswerReviews 13,036

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,970
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Colorado
1 review
0 helpful votes
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Professional
February 28, 2025

It was great fantastic awesome wasnt the answer i was looking for but he did beautiful job thank u again an I'll stay in touch

Date of experience: February 18, 2025
Wisconsin
1 review
0 helpful votes
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Excellent suggestions
February 28, 2025

I am having trouble with my espresso machine and the technician gave some ideas on what I can try in order to get the machine working again

Date of experience: February 18, 2025
North Carolina
1 review
0 helpful votes
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Assisted so that I could participate in a training
Appreciate the assistance

Date of experience: February 17, 2025
Ohio
1 review
0 helpful votes
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Great
February 28, 2025

Very satisfied, he did great on explaining what to do. I know who to call when I need help.

Date of experience: February 18, 2025
Florida
3 reviews
0 helpful votes
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Questions answered
February 28, 2025

Needed info regarding a house sale with uncooperative ex spouse. Information given was quick. Great experience.

Date of experience: February 18, 2025
Florida
2 reviews
0 helpful votes
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Quick n Easy
February 28, 2025

My FB was hacked and Just Answers tech called me right away and let me knw my options and all was good.

Date of experience: February 18, 2025
Tennessee
1 review
0 helpful votes
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Dr. Brazzell was both informative and double checked on the amount of Neumans health risk during toxmedication ingestion.
Will definitely continue using Just Answer in the future.

Date of experience: February 17, 2025
Colorado
1 review
0 helpful votes
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Quick and simple answers
February 27, 2025

Every time I use this site, I get exactly what I need and it all makes sense! They do a great job at explaining things for us non legal people to understand.

Date of experience: February 17, 2025
North Carolina
1 review
0 helpful votes
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Tahoe pain in the $#*!
February 27, 2025

He told me of potential problems and what to check, very informative an professional. I'll let you know the out come. Mark

Date of experience: February 17, 2025
Canada
1 review
0 helpful votes
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Mind-easing!
February 27, 2025

It is the long weekend, I leave to go to work for a week tomorrow and one of my barn cats appears with a very swollen lower lip. I live in a very rural area, my vet is over an hour away, and closed for the holiday. I am now leaving with my mind at ease after speaking with the Dr. I will still bring my cat in person for a check up when I return, but the level of stress and worry are seriously diminished! Thank you!

Date of experience: February 17, 2025
Michigan
1 review
0 helpful votes
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He was great
February 27, 2025

I haven't received my $$79.49 on one bill from Popeyes at 5:29 for chicken sandwich on another Bill. She didn't hear me say the chicken sandwich so she had to rang it up separate but I have both of my receipt and I have both of the cancellations to refund me.

Date of experience: February 17, 2025
New York
1 review
0 helpful votes
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Very friendly and informative
February 27, 2025

My specialist has given me avenue to try and nurse my betta back to health and I'm greatly appreciative for that..

Date of experience: February 17, 2025
Wisconsin
1 review
0 helpful votes
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Unemployment Pay Denied
February 27, 2025

My lawyer was very understanding, kind, compassionate and knowledgeable. She listened to me, helped me write my statement to get my case reviewed again and told me I could call back or text her with any additional questions.

Date of experience: February 17, 2025
Illinois
1 review
0 helpful votes
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Voltage issues mini split
February 27, 2025

Tim listened carefully, discussed all factors, provided advice on how to go forward. Knowledgeable, courteous, good communicator

Date of experience: February 17, 2025
California
1 review
0 helpful votes
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The Vetinarin advised me on methods that could help our new 12 week old puppy remain calm during a long day of flying from Texas to Alaska.

Date of experience: February 17, 2025
Florida
1 review
0 helpful votes
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Because just answer vet service did such a thorough investigation of our concerns when our dog became ill
We knew what to expect at the urgent care for pets. They advised us wisely and although our dog wound up having liver cancer and would not live very long maybe 2weeks-2months with hospital care. They followed up the day after to see if I had any concerns. I recommend them highly for their great concern and thoroughness.

Date of experience: February 17, 2025
Florida
1 review
0 helpful votes
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Expert advise
February 27, 2025

Had a good experience with Mechanic 1. Did follow up to make sure I was good to go with the repair.

Date of experience: February 17, 2025
Pennsylvania
1 review
0 helpful votes
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I will never buy another Fitbit watch.
February 26, 2025

Dave tried to help but I tried everything he told me to try. Dave was very good.without success.

Date of experience: February 16, 2025
Tennessee
1 review
0 helpful votes
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I already wrote a letter to you before I saw this request. To keep it simple he was a very rude persoon when I would ask him to please repeat his answer. He was getting roud with his responses and finly hung up on me I hope that this conversation was recorded and that some one listens to it and let me know if I was out of place with my discussion.
Thank You,
Frank Bologna

Date of experience: February 16, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello Frank,

We understand this situation might have been difficult and hope it’s already been addressed by our team. If you’re still in need of assistance, please let us know so we can help resolve it promptly.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Georgia
1 review
0 helpful votes
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Very helpful and insightful
February 26, 2025

Quick response by experts quick and easy. Will try again if needed!

Date of experience: February 16, 2025