On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was great fantastic awesome wasnt the answer i was looking for but he did beautiful job thank u again an I'll stay in touch
I am having trouble with my espresso machine and the technician gave some ideas on what I can try in order to get the machine working again
Assisted so that I could participate in a training
Appreciate the assistance
Needed info regarding a house sale with uncooperative ex spouse. Information given was quick. Great experience.
My FB was hacked and Just Answers tech called me right away and let me knw my options and all was good.
Dr. Brazzell was both informative and double checked on the amount of Neumans health risk during toxmedication ingestion.
Will definitely continue using Just Answer in the future.
Every time I use this site, I get exactly what I need and it all makes sense! They do a great job at explaining things for us non legal people to understand.
He told me of potential problems and what to check, very informative an professional. I'll let you know the out come. Mark
It is the long weekend, I leave to go to work for a week tomorrow and one of my barn cats appears with a very swollen lower lip. I live in a very rural area, my vet is over an hour away, and closed for the holiday. I am now leaving with my mind at ease after speaking with the Dr. I will still bring my cat in person for a check up when I return, but the level of stress and worry are seriously diminished! Thank you!
I haven't received my $$79.49 on one bill from Popeyes at 5:29 for chicken sandwich on another Bill. She didn't hear me say the chicken sandwich so she had to rang it up separate but I have both of my receipt and I have both of the cancellations to refund me.
My specialist has given me avenue to try and nurse my betta back to health and I'm greatly appreciative for that..
My lawyer was very understanding, kind, compassionate and knowledgeable. She listened to me, helped me write my statement to get my case reviewed again and told me I could call back or text her with any additional questions.
Tim listened carefully, discussed all factors, provided advice on how to go forward. Knowledgeable, courteous, good communicator
The Vetinarin advised me on methods that could help our new 12 week old puppy remain calm during a long day of flying from Texas to Alaska.
Because just answer vet service did such a thorough investigation of our concerns when our dog became ill
We knew what to expect at the urgent care for pets. They advised us wisely and although our dog wound up having liver cancer and would not live very long maybe 2weeks-2months with hospital care. They followed up the day after to see if I had any concerns. I recommend them highly for their great concern and thoroughness.
Had a good experience with Mechanic 1. Did follow up to make sure I was good to go with the repair.
Dave tried to help but I tried everything he told me to try. Dave was very good.without success.
I already wrote a letter to you before I saw this request. To keep it simple he was a very rude persoon when I would ask him to please repeat his answer. He was getting roud with his responses and finly hung up on me I hope that this conversation was recorded and that some one listens to it and let me know if I was out of place with my discussion.
Thank You,
Frank Bologna
Quick response by experts quick and easy. Will try again if needed!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello Frank,
We understand this situation might have been difficult and hope it’s already been addressed by our team. If you’re still in need of assistance, please let us know so we can help resolve it promptly.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645