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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Again very patient with me, average to low computer prowess.
I am informed. No more. 50 words is to much. No more. No more. No more.
The clinician was able to diagnose the problem and tell me what I needed to do, or in this case, get, for the set up to be completed.
I was on an airline website trying to resolve and issues and I honesty thought the customer service was someone from the website! I didn't realize it was a lawyer. When I did I closed out of it..
Ryan knew exactly what was wrong & how to fix it. It worked & I didn't have to call a service tec & probably saved a lot of money on a service call. Thanks Ryan.
Super easy to use. Score was quick to respond and addressed all my concerns. Will deadbolts use again
I was given the help needed to fix my issue very quickly. Great service...
The representative answered my questions and helped me find a way to solve my issue.
My washer had a code on it and it wouldn't turn on. In less than 10 min, I had a load of wash started. Excellent!
Definitely recommend Tim. Experienced and patient and via text worked extremely well
My puppy injured her foot after business hours. It was a little swollen, pink, and she couldn't bear weight. I wondered about pain relief overnight until I could get her to my vet. Dr. Penny was kind, helpful, and knowledgeable about medication and treatment. Appreciated the ease of connecting to an expert.
Airhead was very knowledgeable and resolved the issue instantly…
The vet gave me good advice. He stayed online with me until rather late. I have two cats who are sisters. They got into a brawl the other night. The more quiet submissive sister wasn't interested in food & hid, acting frightened. By the third day of this behavior, we got really concerned. It was after hours so it costs a lot to go to an Emergency Clinic. I went online & discovered JustAnswer. The vet corresponded with me until late last night with suggestions to get her to eat & drink. He asked quite a few questions & was truly concerned. My kitty finally ate & drank water. They have been very close and loving toward each other until this occurrence. Now they keep their distance & act like strangers. It's so sad. The kitty that I believe to be t h e victim is still not herself. I hope & pray to God they get over this & become loving & playing together again.
The service I received for a nominal fee was definitely worth it! I highly recommend JustAnswer.
I had questions regarding California Tenant rights. Bruce answered every question, I understood every answer
Was easy, got my answers. He was thorough, used layman's language, covered all the questions I asked.
Quick and detailed information! I would recommend as a 1st step in appraisals!
I got a pop-up from a scammer and my laptop I was not able to use. The technician was like right on it, in no time she took care and fixed the problem. Taught me something and that was it. Wham bam!💥
So helpful, you can come here and find out just about anything. The fact you can connect with a real person and come back to them time and time again is just the best thing ever!
When I contacted by JustAnswer, I was texted that I needed to pay a $5 refundable fee to speak with the technician. After submitting my card information, I was notified that I has been charged $28! The fee was not correct. Will there be a refund?
The technician responded immediately addressing my concerns. He also provided me with a phone number to reach out to my cell provider for their assistance in my concerns on their end.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Vernon,
We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645