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JustAnswerReviews 13,157

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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Illinois
1 review
0 helpful votes
Follow Yvette M.
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Vet had a lot of knowledge and he had different solutions. He was quick to reply and made me feel like he cared about my son Samson

Date of experience: April 3, 2025
Georgia
1 review
0 helpful votes
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I am living in a very toxic household that I moved into last October and I never knew that my then friend was a chronic alcoholic and to my surprise is her youngest son and he has a child. Well then 2 weeks later her other son who is 35 is sleeping on the couch and I asked who the man was and she said her son who just got out of prison for meth. Well he moves in and is a chronic pot head. So next the youngest son has moved his girlfriend in who also drinks liquor every single day with the rest of them and she brings in 2 more kids into the home. Anyway I lost my job the middle of Feb. And I finally got employment and have only worked 3 weeks and they banged on my door and all verbally attacked me and said I had to be out by Sunday then the locks were gonna be changed and my stuff at the road
So I needed to find out my rights as to how long I have to get out and this lady has t even put in a eviction!

Date of experience: April 3, 2025
Texas
1 review
0 helpful votes
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Friendly, very professional. Dr. Mike listened to my issues with my cat. He covered various things that might be going on@ asked frequent questions. He also advised various sprays@ additives to use with food for me to try. Also he sent me a list containing all that we discussed along with the names of the sprays and meds so I could focus on our talk instead of me having to write everything down.

Date of experience: April 3, 2025
Jamaica
1 review
0 helpful votes
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Exceptional service
April 13, 2025

It was a pleasant experience for a frustrating issue. The technician was professional and patient, but most importantly personable. I actually enjoyed the experience.

Date of experience: April 3, 2025
Florida
1 review
0 helpful votes
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I've been with Just Answer for many years. I have always received an honest answer from caring individuals.
What makes this great? No prior judgements by how you look, dress and especially age.
I see my mother being treated as if she can't talk for herself because she's 84. Her mind and thought process works better than mine!
So now if she has a question I can't answer, Just Answer will answer it for me, and correctly.

Date of experience: April 3, 2025
Canada
1 review
0 helpful votes
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Very great
April 13, 2025

Very good, helpful, accessible, very satisfied. They called me on time. They did exactly what I wanted

Date of experience: April 3, 2025
Ohio
1 review
0 helpful votes
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Some tech glitches
April 13, 2025

I opted for a phone call. I received a voicemail for a survey response. The tech responded and I could hear him but he could not hear me. After two more attempts we connected.

Date of experience: April 3, 2025
Florida
1 review
0 helpful votes
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Great job
April 13, 2025

It was a great pleasure speaking to a person on the matter at hand. Cheating was simply a breeze.

Date of experience: April 3, 2025
New York
1 review
0 helpful votes
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Help suggestions worked great.
April 12, 2025

I had a water leak getting into the car. The suggestions helped me find the leak and fix it.

Date of experience: April 2, 2025
Texas
1 review
0 helpful votes
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Finding my printer
April 12, 2025

He correctly diagnosed my problem. I had not thought to disconnect the router too, and when I did, my phone and computer 'found' the printer. It just needed to totally reboot. I would never have thought to disconnect both the printer AND the router, too.

Date of experience: April 2, 2025
Illinois
1 review
0 helpful votes
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Very resourceful
April 12, 2025

I received a detailed explanation of multiple options and directions to take my case.
All my questions were answered quickly and in great detail.

Date of experience: April 2, 2025
New Hampshire
1 review
0 helpful votes
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Great service!
April 12, 2025

The attorney was honest and very helpful. Nice to get a non biased opinion on an important matter

Date of experience: April 2, 2025
Virginia
1 review
0 helpful votes
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Excellent service
April 12, 2025

Very grateful for the advice and impressed with Dr Steve's thorough instructions.

Date of experience: April 2, 2025
Kansas
1 review
0 helpful votes
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Quick and to the point - Thankful!
April 12, 2025

The vet was extremely kind and understanding. She helped me and put my mind at ease!

Date of experience: April 1, 2025
New York
1 review
0 helpful votes
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Patient and caring!
April 12, 2025

Experience was amazing! Steve was thorough, patient and understanding. I felt well taken care of. Very helpful!

Date of experience: April 1, 2025
New York
1 review
0 helpful votes
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Very impressed
April 12, 2025

My issue was extremely complicated and extremely complex. I usually have a hard time explaining with so many details. Jerimy did not miss a step. He knew exactly what I was trying to say sometimes even before I said it.

Date of experience: April 1, 2025
Washington
1 review
0 helpful votes
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I've used JustAnswer before and in that experience was good. But this time I was referred to JustAnswer incorrectly and Amar quickly understood this and said I should contact my bank.

Date of experience: April 2, 2025
California
1 review
0 helpful votes
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Complete answeer
April 11, 2025

The doctor was clear and precise in his answers, making it easy to understand his replies.

Date of experience: April 1, 2025
California
1 review
0 helpful votes
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Outstanding
April 11, 2025

Very professional and knowledgeable
Excellent experience congratulations

Date of experience: April 1, 2025
Colorado
1 review
0 helpful votes
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Watch name and estimate
April 11, 2025

My experience was satisfactory, it took a little longer than I thought it should but I understand research takes a minute.

Date of experience: April 1, 2025