Just Answer

I was shocked, Facebook directed me here and it said I had to pay £1 for advice, they then wanted me to pay more for more indepth advice, which I refused and found them no help at all. Then I checked my bank and they had taken £35.00 without my permission, when I challenged them, they said it was non refundable and part of the agreement, this is a total con be very careful

On January 23,2025, I was looking to ask questions from the Social Security administration, but some kind of way I ended up on this website. I remembered reading a page that said it would be a charge of $5.00 for them to answer my question. Next thing I know my account was charged $5.00 and $55.00! I went back on your website and cancelled my membership... And sent a message to the expert that was supposed to help me that I was unhappy with his response and wanted my membership cancelled and refunded. The membership was cancelled but I have not received a refund. Really $55.00 to answer a question and the response was not even close to what I needed to do! Think I will contact BBB with this complaint on your account.

Yesterday I inquired about a subject on my account and paid 10 pounds, just this morning I have realized a pending deduction of 50 pounds, this fraud on my account

They scam you, do not deal with them. They show you pay 1 pound, but the fine print says you sign up for 39 pound/month for nothing.

I was led to believe I was paying £5 for an initial chat. Did not get a call back as scheduled and cancelled because I did not need them. Still no call back anyway 2 hours later just a text answering a question I did not even ask. Saw that then took £44 from my account. Now I see today another £50 because they signed me up for a membership without my knowledge or consent. No emails etc. Total rip off and judging by all the similar complaints is probably a scam as no respectable solicitor would work for this outfit. Trying to get refund but no response and difficult to sort out.

They will charge you £5 but after few days they will take £50 for nothing (they have your bank details). My bank blocked their transaction as they suspected a fraud. Stay away very Fraudulent company not to be trusted. Also advise they gave me was to random to be from a professional lawyer.

I had used Just answer for a problem. I was requested to pay £5 for this. When I paid it I discovered £28 was also taken for membership fee which is due monthly. When I raised it, the membership was cancelled from next time meaning I will not be getting it back. This is illegal certainly. Anyone gone through this and any action taken please

They tell you that you are signing up to a 3 day trial Membership, but if you do not cancel in time they automatically charge you £50 as they already have your card info, you cannot ask a question to a professional unless you give them your bank details. I have been charged £50 since February and it is now June and I have only just noticed as I have neglected checking my account as have had other stressful things going on. They are telling me I am not entitled to a full refund and very kindly given me £50 back, what a nerve they have the owner must be laughing himself all the way to his bank! I will never make this mistake again but I have paid heavily to learn this lesson

I would give you no stars. Your practices are disgusting as far as I'm concerned. You may not be illegal but you sail very close to the wind. Sham on you.You sent a pop up during a call to ee which I believed was part of ee and proceeded to take a total of 52.84 pounds from my account even though I gave you NO details of my account and didn't answer the question.

I posted a question and had to sign up for a 3 day trial for £5. My question was answered and was wrong in law. They took £50 from my account. I promptly closed the account but they have taken a further £50. I can find no details of them in UK otherwise I'd see them in court.

You pay £1 for an answer (in my case an incorrect one), but then get charged £30 each month until you notice the payments leaving your account. The email confirming the £1 payment does not mention the ongoing payments or need to cancel

I contacted them to assist with an issue I had with my cooker and they requested a credit card to charge me £1
However beware once you have given it you will be charged £30 per month as you have become a member. Please be sure you cancel your membership within 3 days even though you are not made aware that you have become a member. It's a pure ripoff

Advertise as Samsung Technical Help, which it is not.
Offer to resolve a simple query for £1.00. Do not highlight that there is also a monthly fee which appears on your card a couple of weeks later.
Plus they did not answer my question at all!

My fight for refund of funds, cleverly disguised with random dates, taken for months from current account after 'successfully turning off membership features' continues. Please don't rush at a crisis with these fraudsters they prey on the vulnerable. Much better you engage a real lawyer for honest advice before realising everything JustAnswer advise is actually a waste of time, money and mental health. Unable to submit review without a star rating this 1 star = 0

It's not just me when I look into the reviews, many people have been ripped off by their membership fee. They say the fee is £5 for a question, but they don't make it clear that there will be a direct debit for the membership of £50/month after a week. Even if you don't login into the account, they will take money from your account. Stay well away

Tried to get advice a complicated German coffee maker. Paid £1 and some chap emailed me some help. It didn't work. Then had to pay £30. Asked the chap to phone me £15 but never heard from them again. Didn't realise I was now a 'member' and got £30 deducted from my card every month. It's a total scam...

I paid £5 for an answer (which I think was automated) regarding my parking ticket. Even I would be able to come with the answer for that. I then noticed £50 pending charge on my credit card. Luckily I was able to cancel when I signed into the website and checked my membership which said 7 days free trial and after that £50 monthly membership! I cancelled the membership online which was easy to do, but that did not cancel the £50 already pending on my credit card. Apparently I have signed for 3 days free trial and the £50 monthly fee membership. I do not remember agreeing to anything like that and have not received any email confirmation of such subscription. Luckily I was able to cancel this as I argued that website says 7 days free membership ( it was 6 days), but the contact on the phone mentioned 3 days free membership only. I had a refund email immediately after that.
I cannot stop thinking that the company is trying to extract more money from unsuspected customers which are asking for help- obviously already in distress and unsuspecting the preying website.

They answered 1 question for a price of £5.00 and sent a link for payment by Paypal, no mention anywhere of a monthly fee of £50.00. It was only when I looked at the email from Paypal it said a monthly payment had been set up for £50.00 with no authorisation or discussion, luckily I cancelled it before the payment due date. Complete scammers. Do not touch this company.