Judaica Web Store

Do Not order from this site. I to placed an order on the 29th of November for a prayer Shaw and nickle clips... I also sent customer service an email and they sent one back 2days later stating they are still waiting for it to come from the supplier here its December 19th and I have not received my items or my money refunded back to my bank account. I'm letting people know on Facebook twitter etc. Not to buy from this store and why... I might be out my money my shaw and clips but I will get the word out and those who has had these same problems should to. Let's help others not get scammed...

I paid for a nice Star of David pendant. Paid extra for a 55cm chain. Paid (a lot!) extra for express shipping (2-4 days).
1. Notified order was shipped 4 days after order placed (Business days too, not calendar days).
2. Emailed to ask if someone could explain why I was paid for express delivery but it took them almost a week to get off their tuchases and get to the post office. No reply.
3. Pendant arrived FIVE days after shipping (ok, I won't quibble for a day)
4. Chain sent was 45cm, not 55cm that I'd paid extra for.
5. Tried calling them. No answer (but they updated their Facebook page - good to see they have their priorities straight!)
6. Still no response to emails.
This is, without a doubt, the worst company I've ever tried to deal with.

Thank G-D I didn't manage to order a Menorah as a present for my nephew who got marrued just recently. I
Was trying to speak to the company to make the order for more than a week. Only twuce I managed to speak with them. In the late afternoon hours the customer service was supposed to be available, but it wasn't. When I managed to speak to them today, it happened that they don't sell the item I wanted, though it appears on the website... Just a waste of time! But reading the many negative reviews here, I saved about 80$!

I purchased something that came in damaged
They sent me a new one. Didn't have to send anything back I will buy again from them

I ordered another custom ring 2 weeks after receiving my first ring. Again, the quality of the fabrication and design couldn't have been better. Shipping was quick. Great company!

Here's a summary of my experience, and the accompanying response from the company:

My complaint, after getting my products very late:

This is unacceptable.
Your website did not make note of the 4-6 day processing time at any time during checkout, and your shipping policy isn't even written in standard English. (In English, "availability" is not used as "processing time").

A reasonable person looking at shipping times on a website follows logical standards, considering the shipping time, not adding an extra seven extra days so that the product can be shipped. If it takes you an extra 4-6 business days, you should amend the shipping time for that option to 6-10 business days.

Regardless of this, I inquired about the status of my order before it was shipped, specifically pointing out that the only reason I paid express shipping was because I assumed it would get here within a week, and also asking to refund the express shipping (and ship it normally).

I do not appreciate how you continued to send it via express shipping, wasting money.

Unfortunately, unless this is rectified, I do not think I will be purchasing from you again.

Response:
Shalom John,

Thank you for your comments. We try and make all relevant information available. Not everything can be mentioned in 1 screen.