Judaica Web StoreReviews 278

I have ordered things red string bracelets from Judaica webstore for years and they usually fall apart fast but they were so pretty I kept ordering. Until the last one I ordered was the wrong size. I returned it exactly according to their instructions. It was sent by air and arrived in Israel in 3 days. A month later I asked them and they said they hadn't received it. I told them it went to Tel Aviv and my post office in the U.S. said that was where it went. Ben, who I was told to return it too, then said, oh, that is our sorting center, we should receive it shortly. Another month went by and they still stopped responding altogether. I advise anyone NOT to trust them. A lot of items are inferior and the ones that look good, are very expensive. If you ever return anything do not expect to get it back. They tell you what the actual value is and then they expect you to insure it and get your money back that way. The insurance is often more than it costs for the item, shipping back and forth, it isn't worth paying for. Don't trust them.

Although I was satisfied with the product that I ordered, I was very dissatisfied with customer service. I paid a significant amount of additional money to have the item delivered by a particular date that was important due to a family visit. I understood from the website that the item would arrive within 3-6 days, which it did not. When I contacted customer service, they said the number of days on the website indicated the number of days for the item to ship, not for it to arrive. The website did not specify whether the number of days was ship or arrival date, but based on my prior experience with online ordering, I expected it to be the arrival date. They were unapologetic and made no accommodation. I would not use this store again.

I TOTALLY WISH THAT I WOULD HAVE SEEN ALL THESE BAD REMARKS ON JUDAICAWEBSTORE. EVERYTHING THE PEOPLE HAVE WROTE ON THE SITE IS TRUE. I ORDERED SOME WINE WHICH I COULD HAVE BOUGHT ON LINE FOR ONLY $15.99 WHICH I PAID $24.99 AND ALSO PAID THE ANOTHER $1.55 EXTRA. I HAVE E-MAILED THEM SEVERAL TIME AND GOT NO ANSWER. I BELIEVE THEY SENT ME THE WRONG BOTTLE OF WINE. THEY ARE GOING TO REAP WHAT THEY HAVE SOWN. GOD KNOWS WHAT THEY ARE DOING AND THIS IS WRONG.

I ordered a Father's Day Gift on June 9th and even paid for the EMS (global/express 2-4 business days shipping) and it's Father's Day, June 19th and I have no gift for my dad. I haven't even received my shipping order email so I can tract the order. I should have read the reviews before I made the purchase. I had no idea, this was my first time using them. So disappointed! I have already sent an email to their customer service but haven't heard back from them yet. TERRIBLE! TERRIBLE! TERRIBLE! I'm never using them again!

Made a purchase online with Judaicawebstore valued at over $600! I Sent an email requesting confirmation of shipment and received a reply stating that they have too "call" me to confirm my order... what stupidity... they took the money yet they want to call me from isreal to the USA (9hr time difference) just to ask me if it was "me" who made the purchase... lol! No wonder the State of Isreal is in so much turmoil... lying and deceitfullness... all for the LOVE of the shekel! They will never learn. They can't learn! History is doomed to repeat itself for the Jew. So sad!

Purchased the - large wall hanging blessing for home - it came crooked, in an open box!
It cost me 88$ and for what?
For a very thin material, very light, not even something that's worth the money!
I sent them an email about how i received it since it was suppose to be a gift and how i cant even use it as a gift (ill make a full out of myself) they didn't even respond!
Bad costumer service!
I'm ashamed that's how they take care of clients (even though im Israeli)
Will not be buying from them ever!
I should have checked the reviews but didn't - such a mistake!

Do Not order from this site. I to placed an order on the 29th of November for a prayer Shaw and nickle clips... I also sent customer service an email and they sent one back 2days later stating they are still waiting for it to come from the supplier here its December 19th and I have not received my items or my money refunded back to my bank account. I'm letting people know on Facebook twitter etc. Not to buy from this store and why... I might be out my money my shaw and clips but I will get the word out and those who has had these same problems should to. Let's help others not get scammed...

We ordered a $95 Kiddish cup to be used at our wedding. We ordered On Sept 15, and received it on Oct 8. Luckily, our wedding is still 3.5 weeks away, but based on the guidelines regarding shipping timing, we should have received this sooner. Or credit card was charged immediately, yet our order was "pending shipment" for over two full weeks. That was when I emailed the company to inquire. Surprisingly, I received an email back the next day telling me that, coincidentally, our product shipped THAT day. After 2-3 days we were able to see the tracking number through the Israel Post, and then a few days later, we saw it enter the USPS system with the same tracking number until it arrived.

So, we did get what we paid for, but I was very upset about how long the shipment was "pending" for and had we waited any longer to order, we would have spent almost $100 and wouldn't have had it in time for our wedding!

For this reason, I would probably not recommend ordering through this site.

DO NOT TRUST THE NEGATIVE REVIEWS! I have ordered Ahava products and other Dead Sea cosmetics from this site for many years now and am always satisfied. They carry product lines from Ahava that you can't buy in other places online and brands I haven't seen before, like Edom and Elemin. The prices are usually a lot less than I see in the store or other places.

It is a good place to find Jewish themed gifts and I have purchased quite a few items, off the top of my head bookmarks, challah covers, some decorations for my home and some gifts for weddings and bar/bat mitzvahs.

Thank G-D I didn't manage to order a Menorah as a present for my nephew who got marrued just recently. I
Was trying to speak to the company to make the order for more than a week. Only twuce I managed to speak with them. In the late afternoon hours the customer service was supposed to be available, but it wasn't. When I managed to speak to them today, it happened that they don't sell the item I wanted, though it appears on the website... Just a waste of time! But reading the many negative reviews here, I saved about 80$!

I ordered a pair of sandals from this company May 5,2014. It stated on the website they were made to order and that it would take about 2 weeks from the order date to make them then about 7-14 for shipping, although I secretly had hoped they wouldn't take that long. After about 3 weeks, while waiting, I saw these reviews and I started to wonder if I really wasn't going to get my order after all, even though I got a confirmation email that they had shipped ( but no tracking). However, they actually did arrive today June 16,2014 and I have to say that I am more than pleasantly surprised. These are handmade leather sandals that were only $23 plus $9 shipping and the quality and color is truly beautiful! I was blown away that they fit perfectly and they are amazingly comfortable already with the first wear, which is rare for me to find when I initially am trying to break in shoes. I am so pleased with these, in spite of the lengthy wait, that I will be ordering again from them!