J.R. Dunn JewelersReviews 2,541

I was quickly informed by email that my order could not be filled right away and was treated very kindly by the person communicating with me. In the end, the product arrived a week earlier than I had been led to expect.

It took an unusually long time t receive the order. My big challenge is that thuogh the design is visually pleasing, it is asymmetrical which causes a rather large chunk of the silver to settle on bone. It's almost as if the designer never actually wore the final product.

I am not sure what to do next.

It was good

Customer service was excellent! I dealt with Cheri Pracker via email. She was friendly, quick to respond to emails, answered all of my questions, and took care of everything (my watch was a special order item) with no problems. I have absolutely no reservations recommending J.R. Dunn...this place should be at the top of your list!

Michele watch band was as advertised and I would purchase another, when I'm in the market for one.

Steven was very helpful and made the experience worthwhile.

I was able to ask questions to a human rather than email. I also like the different payment options.

First time shopping with JR Dunn and the experience was great. I was contacted by someone to let me know they had to order my product and it may deliver later than it should. My watch was still delivered in a timely manner. My son loves his new watch! I will purchase again from here.

Very professional and stressless!

Nina was great help

Steve was great! Very happy with his customer service.

I purchased from your jeweler in lieu of John Hardy directly because of your 10% off coupon. John Hardy was offering free earrings but their bracelet was on back order until April. Your price was just better and the item was available now.

Very helpful during whole process. Quick delivery time.

The ring was perfect and my girl was delighted to see it. She said yes even before she caught glimpse of it, and over all it provided a unique engagement ring and a beautiful addition to the jewelry she enjoys wearing. Thank you!

I don't understand the points program. It seems that your earned reward dollars should be usable toward any purchase as they were earned from previous purchases. When I placed my order it would not let me use my rewards together and also would not let me use them in conjunction with a promo code. If they are truly rewards, then you should be able to use them like a payment method and not a promotion.

I found a carbon & Hyde ring on your website, I've been thinking of buying it since seeing it at barneys over a year ago. Speedy service, thank you! I love it even more in person

Will definitely consider J.R.Dunn for future jewelry purchases!

Pleased

Overall a great experience items were priced very well