J&P CyclesReviews 21,986

"Received partial shipment of order in a timely manner. Weeks later remaining item status still reads "In Process" and magically the invoice says that the item is not returnable, no mention of that prior to purchase. Returned the item I did receive following their exact procedure, it fell into a blackhole. Multiple emails to Customer Service regarding both the return and the item that has yet to ship with no response, 24-48 response promises are a joke. Tried online chat with CS rep multiple times with response. Finally got someone today and they were of absolutely no help, nothing they could do about anything and didn't even try. A decent rep would be concerned about their customer and at least try to contact Returns and Outgoing to see if anything could be done. "Willy" didn't care and typed "i need to go" and ended the chat session. Take your business elsewhere, they don't care about you! Perhaps they will reply to this with the same bogus response they've been giving to the other poor reviews saying they care and that I should call them... J&P, can't you see people want real action? Fact is, someone in charge needs to be bounced and your system needs serious revamping."

Try calling them to check on the status of a shipment. Since they didn't email a shipping status for something as small as a horn, I called them and was placed on hold for approximately 20 minutes. When their rep finally answered I was told, "We're waiting on the vendor." Really? After one week?! If they don't keep something as small as a horn in stock, good luck getting other parts delivered within a reasonable timeframe.

From PayPal:

Dear J,

We have concluded our investigation into your case and have decided in your favor.

We were able to recover $24.98 USD and this amount has been credited to
You. Please allow five business days for this adjustment to be posted.

I had problems with these semi-capitalist years ago. (Old Owner?). I absentmindedly placed an order for a single (in stock?) tire and when I realized that they hadn't shipped the following day, I placed my first call. I held for 23 mins and "was disconnected after 30 seconds with somebody named John"?
My chat was never answered. The only connection that I could complete was the "New Order Line" and even they hung up after my first question?

"Order 2 helmets from them, not being sure of the fit and style i went ahead and place the
Order after receiving them i keep one and returned the other... and now the problems began... order was received by them on the 26th of April 2 weeks later i call to check the status of the returned was told that it was not processed. May 20th called them again to check and still it was not processed, i was told that he would take care of it... so now today may 28th i received an email saying that it was processed and $0 dollars are credited because of restocking fees... so i pay $49.99+tax for the helmet and $7.99 for the returned label and the rest for restocking... so now i have to call my credit card company to fix this..."

My negative experience with J&P Cycles was quickly turned around. I received my first response the same day advising that someone would be following up immediately. First thing this morning I received a call from a customer service supervisor named James who went above and beyond to remedy the situation. The quality and quantity of service was far more than what I expected after the prior days interaction. You have definitely retained my business! Thank you!

Ordered 12 parts April 22/16. Website showed 11 as shipping in 1-2 days and 12th part shipping in 3-4 days. I contacted J&P May 20/16 by email as I had heard nothing from them since April 22. I received an email from them May 22/16 stating that none of the 12 parts are available. I checked their website May 23/16 and all 12 parts were shown as available. I have asked to cancel order, but they don't reply to emails or answer phone [ on hold for 32 minutes and finally gave up] l have dealt with this company since 1998 and they were the best when John ran the company. New owners and Zach are doing their best to undo all of John's hard work. A lot of customers will get taken for a lot of money when J&P goes down. Their new business practices are not substainable.

I ordered the rinehart performance baffles for the 45 Motopro. Shipping was to a friend who was staying in San Diego Hotel. Brilliant thing was, the shipping address was bang on to my friend but in my name and the hotel therefore had a hard time trying to locate the same. Further, the product says that all installation hardware is included and it was supposed to come with screws and lo and behold the required screws are not included.

I placed an order on 4/25 for an oil change kit which was scheduled to arrive on 5/4. On that day I received a notification from UPS that the package was damaged and was being shipped back to J&P. I contacted J&P and notified them to process a refund when they receive the return. The CSR said that he would note it and didn't give any further info.
J&P received the return on 5/9 and nothing happened. I finally called on 5/19 and was told that they are taking at least 3 weeks to just process a return so I shouldn't expect anything until after that time. I asked if there was anything that could be done since the return was not due to anything that I had done. I was told "that's just how it is".
So now I had to purchase an oil change kit at the local harley shop which was much more expensive and I just have to wait for my money to be returned.
I will not be using J&P again.

I ordered a saddle bag and rain pants from them on 09April... The bag arrived in 3 days... The pants were listed as not available from vendor... After many E-mails and attempts to get someone on the phone[this is all but impossible] Elise called me on the SIXTH OF MAY and told me the pants were no longer available... I requested a refund... She said my credit card would be credited. It is now 17 May and no credit has been issued

This ship is going down! I can't imagine anyone wanting to wait for as long as they do for the simplist of items. Example, I ordered an inner tube. That's it, a week later it is still in picking. I contact the Rats and they tell me it will be shipped that day or the following. 5 business days later, still in picking. Called again just to inquire if anyone was actually working and was told they have it in stock and should be out today or the following. That should be their tag line "when we get around to it". Stay far far away, go to Amazon or somewhere else!

I've been a gold club member for years. The was a time JP shipped anything within 3 or 4 days. No longer. Almost anything is Pending Vendor Arrival. I've been waiting for 22 days on a clutch cable. A clutch cable! It should be right on the shelf. As for customer service. It's getting much worse. Always a 10 to 20 minute wait before someone answers. Then you will get a different answer every time you call. I cancelled an item a couple days after ordering. Now it has been 14 days and no money is coming my way yet. Called CS 5 times. Each time they say 1 to 3 days it's in processing. From now on ask for a supervisor if you have a problem. They don't read from a script, call you back and actually take care of your problem. I will still order from them because of low prices and a vast array for goods, but they are getting slower with delivery and dumber at CS..

I have had multiple order, one part I have been waiting on for 3.5 weeks, I get no help from customer service. One part I had been waiting for 2 weeks to get, I cancelled the item and then they shipped in anyhow. Today I was on chat with Kyle. I informed him that I wanted my open orders cancelled and wanted to return the part they shipped that I had cancelled. He informed me that there was a return form. I know this return form charges me for shipping and restock fee. I told him I was NOT going to pay for shipping and restocking on a part I had cancelled that they shipped anyway. He ended the chat. I'll NEVER do business here again. The level at which their business is being handled is ATROCIOUS. I had inquired the part they shipped after I had cancelled it last Wednesday and never got a response and now this. I don't have words for how upset I am at this point. I wouldn't waste your time or money.

I am giving 5 stars to James Dean who works customer service at JP Cycles. I have had a frustrating experience over an order, but James stepped in and tried to correct it. Unfortunately he was unable to do so. However, because he was straight forward with me and did not make any excuses, I have decided to give JP Cycles another chance. I am sure he is not paid enough for the grief he is going through right now. I do hope JP Cycles can get its act together soon.

I have bought from J&P a couple of times over the last few years and not had an issue until now. I bought an "on sale, in stock, usually ships in 1-2 days" Arlen Ness air cleaner assy. That online purchase was on 3/31/16. After a phone call (after being on hold for 1 hour and 7 min) that only gave me an order number and a "pending vendor arrival", which is also all I get each time I check the site for a shipping status and two unanswered emails later. I still have no idea when the item will ship. If it says "pending vendor arrival" that to me means they don't have it. If they don't have it then why would they advertise it "on sale, and show it as in stock" Seems like false advertising to me, completely unacceptable practices.
Last time I buy from them. I guess they think there are not hundreds of other online vendors out their gladly willing to take our money just for being the middleman between us consumers and the actual manufactures.

Ordered tires... tires! Not some hard, special doohickey, just tires, site said in stock, ships 1-2 days, on sale 30% off... I took the bait. One tire showed up 4 days later, here it is 9 days later and my order still says " in picking". Been on 4 live chats, one person named Gill just didn't respond to my question of when will the other tire ship. The other three just gave me the same line about warehouse issues and one guy told me my order got sent to another warehouse and would ship tomorrow... that was 3 days ago. Joni just simply said "we cannot tell you when your tire will ship until warehouse assigns it a tracking number" really" It's a tire, not a custom gas tank or some long lead item. If you know your going to have a week plus delay stop advertising 1-2 day in stock shipping, its poor business. First and last purchase from Junk & Publishing cycles. Too many other options out there to put up with businesses that will not answer a simple question!