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J&P Cycles has a rating of 4.6 stars from 4,737 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and timely manner. J&P Cycles ranks 2nd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
21,237 reviews
I lost a grill cover on one of my lowers late last season so decided to go with these to give me more visibility. Watching videos and reading instructions it took me just over 2 hours to install. I could easily do this under an hour next time. They light up well, look great, and hazard/turn signals change to amber and flash accordingly. Haven't got the bike out for the year yet but I'm sure they'll light the way.
Will provide me with a refund but I have to pay for shipping back from Canada which is about 1/2 the cost of the order. Can not afford to fix J &P Cycle mistakes. Their boots are sized wrong and jackets do not fit. Horrible experience. Letting all International people know not to shop here as a courtesy. I am stuck with $300 USA funds and $60 CA customs fees of junk.
The delivery service they use just threw my helmet over the fence so everyone could see it and possible entice thieves to come onto my property and steal it. I would have been out of 300.00 dollars because like the customer service told me basically it's not their fault where the delivery driver leaves the package. If you cannot do better then that I cannot take the chance on purchasing your products
The delivery was way below satisfactory.
I thought they had a good deal but didn’t know it came with built in risks.
Did a few reviews on the product.
I loved the Custom Dynamics led light. UPS delayed the shipping saying weather conditions. J&P Cycles said that if I would provide my email and personal information they would give me a 10% or 20% discount. They provided me with a code but when it came time to use it for my purshase they wouldn't accept it. I will not purchase another product from them and will block all contact from them.
Frustrated that the tire I paid full price for was 4 years old (wk/yr) stamp on sidewall. Would expect that from Amazon, not a vendor that deals in high product volumes specifically for motorcycles. Next time Amazon, where this tire was listed for $30.00 less (and probably newer)...
Also, Approved for GOVX (military retiree), but no discount.
Availability.
Approved for GOVX (military retiree), but no discount...
Paid for overnight shipping; ordered early AM; J&P monitored shipment to make sure it shipped same day; called me to confirm shipping. Item not picked up until next day; received days later. J&P refunded shipping cost; still cost me 2 days wages. Website was confusing; said overnight was doable but other places hedged that claim. At least they refunded shipping...
They refunded overnight shipping costs. Apologized for holdup.
Said product is in stock at store.
I need it tomorrow.
We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue
Still have to call...
Said product is in stock at store.
I need it t omorrow.
Paid for overnight shipping, box sat for 3 days. Not happy with then. Will consider Revzilla now Im the future. Customer service never responded again after requesting it be handled.
* J&P Cycles attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Jason, we are so sorry about your experience. This is not up to our high standards, and we will share your comments with our team to address this immediately. We have privately reached out to you regarding your experience you should get an email shortly.
JP Cycles seems to have been going downhill when it comes to customer service. Its disappointing
We’re sorry you had less than a 5 star experience, Mack. Please send us your contact info and the details of your experience to customerservice@jpcycles.com and reference your Sitejabber review so that we can investigate further. Thank you.
Website shows no back order on parts that are not really on hand. Many days later an email notice of cancellation shows up with a credit for 10 bucks... This has happened to me twice in my last few orders. I am really hesitant to return to J&P Cycles for my parts needs when their competitors are able to deliver hassle free.
Chris, we do apologize for the inventory issue you experienced. We try our best to fill every order for our customers, unfortunately, sometimes our vendor cannot supply our needs or our inventory depletes and we will have to cancel an order. We will continue to try and do better. Thank you for your feedback.
I had a chat with one of your employee, I give him all information about my Harley bike, told him exactly what I need, he told me you have the needed O-ring. I paid and O-ring arrived in three days to Romania (this is the good point, it arrived very fast) but the O-ring does not fit my bike….and I cannot return it to you because the shipping costs more than the O-ring price.
Because I considered it a serious website
Because I need to replace the existing one on my bike
Intstructions just plain sucked, still think its the wrong part and the tech department was clueless. Watse of 40.00. Ill be going to dennis kirk
had me take a bunch of photos then sent me to a tech who never seen them and was clueless as to how to install the tensioner but tried to act like he did.
Random site
Needed one to fix my bike but of course that hasnt happend.
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
Charged 8 bucks for shipping and still haven't gotten what I ordered. Won't get it until after the 4th, but tracking said estimated delivery date was Thursday August 31st by 7 PM.
Hi Vicky,
Thank you for taking the time to leave a review.
All orders over $49.99 ship free within the contiguous 48 states. If your order is below this amount, we offer flat rate shipping at a discount for $7.99 USD. On average, the shipping cost for the smallest package is at least $15 USD, which is almost double what our customers pay when their order amount doesn't reach the free shipping threshold.
Don't be in a rush for the free shipping, took 12 days for some of my items to arrive at my house. The items were fine, there not specific to J&P and are available through many different retailers, so I'll probably order somewhere else next time.
Had everything I was looking for in stock.
The bike needed the replacement parts.
Thank you for taking the time to leave a review. We looked into your order and there was a shipping lead time of 3-5 business days on several of your items.Thank you for taking the time to leave a review. It looks like your order was placed on the 4/12, and the item had a 3-5 business day lead time prior to shipping. It was with the carrier and on its way to you on the 4/17, which is the 3rd business day after your order got processed.
The mustang seat I ordered didn't come with any hardware to fasten it to the bike, I specifically asked the representative in the messenger, if it came with the hardware, I was told twice that it did, she even described the fasteners to me and sent me a picture of them, when I contacted customer service, they told me it doesn't come with the hardware and they were sorry for the inconvenience, and then I would have to pay shipping to send it back to them, needless to say that is the last thing I will order from J&P Cycles.
I was told that I was misinformed about the product
Have used many times in the past
Mustang makes very good seats
It took.longer then normal.
I have been ordering from JP for a while now and I seems like the shipping department a taking s nap...
Thanks for reaching out to us, Robert. We appreciate you taking the time to write in. Hearing from customers directly regarding their experience can only help us improve as a company. Feel free to let us know if we can be of any other assistance.
Purchase ok but shipping worst ever.claiming items were in stock it took over 8days for delivery.DEnnis kirk will put you out of business.Never had more than 2day lag in delivery wth DK so J&P cannot claim fault of shipper.Lost valuable riding time
Hello Robert, we apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue. We will get this to leadership to look into further.
Although I've hard great experiences with J&P as well, I needed bearings in time and ordered 2 day shipping only to have them arrive a week after I ordered them.
Casey, we're sorry to hear we fell short of a great experience. Please know that we take your feedback seriously. We looked at your order to refund your shipping and it does not show that you selected and paid for expedited shipping. Feel free to let us know if we can be of any other assistance.
Takes 18 days for a part to arrive, come on, it's 2023. All parts from V-twin take forever. Also, your online parts search is the worst I have used. Even if you enter the part # it can't find what you want.
Hi James,
Unfortunately, events from the past 3 years still have an effect on global manufacturing and distribution, as the supply chain slowed down while demand increased. Many of our distributors are still trying to catch up, which has an effect on inventory. Despite this, we strive to provide the best possible service to our customers. We’re sorry this has affected you.
The point kit was incomplete trying to get a return is useless from J&P to many hoops to jump through I'll put it on wall in shop as example of what not to order this is not the first time I had deficient parts delivered
Didn't believe me wanted pictures
Won't be choosing again
Needed points for tune up / that didn't happen
Everyone was very helpful on the phone discussing this with them although I did get the wrong starter paid for overnight for the new one, but did not receive that till two days later
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.
Your tire size selection methodology on your web page sucks absolutely useless. You will enter the size of tire you need, then it will show you a bunch of options and each and every one of them you have to reselect the size of tire that you require. Worthless absolutely worthless. So much better web pages out there. As for the checkout process, how about you guys add a couple more shipping options? I don't know maybe ones that are fast like next day, 2nd.
Nope, just one crappy option. Let's see how quick it actually gets here. Thanks for nothing.
It's literally all you had in the size I needed. Not exactly exceeding the mark are you guys. Let's see how it goes..
I order more then the average person from jp Never any issues. And my last couple orders that had V Twin manufacturing parts has me questioning ordering anything again.
We are so sorry to hear that,Chris. That’s not what we pride ourselves on and we are disappointed we let you down. We have privately reached out to you regarding your experience you should get an email shortly.
I ordered a tail light, it did not fit my bike and I had to pay to return the item. So I was sent the wrong item and it cost me 10 dollars to send it back. So I I'm just out money. The whole website is different nothing felt the same. I've purchased a bunch of things in the past but I will not be using J&P again
The person was helpful and stated I wouldn’t be receiving a full refund however I did not receive the shipping cost.
I’ve used them in the past with no issues but everything was different this time.
Because I needed a tail light
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.
I have been a semi-regular customer of J&P Cycles since 2004. This is my first bad experience. The packing, especially for an international delivery, was disgustingly poor! It's a miracle the products weren't damaged.
It was a sad day When J&P ceased belonging to the Parhams and became part of a conglomerate. This may be my last purchase.
Long-term experience
It was the product I needed that wasn’t available locally
We apologize your experience was less than stellar. Zac Parham is still a part of our executive leadership and over seeing things. We appreciate you for taking the time to fill out our survey and sharing your feedback on your shopping experience. We appreciate all feedback and suggestions on your experience. We are always looking to improve our customer's shopping experience. And are committed to providing our riders with the best customer service.
I received a battery for my motorcycle which was damaged. I did not realize it was damaged until the day after I received it and at that point the box it came in which was not damaged I had already sent to recycling. By then engaged an agent named Kimberly via chat and essentially was told without the box which I already discarded they cannot do anything for me and that they were escalating it to some other department and I had to wait 48 hours for an email. The 48 Hours came and went and I emailed Kimberly who had sent me an email telling me to wait for the 48-hour email and asked for a supervisor then the next day a supervisor emailed me and said that I was in the wrong for discarding the box it came in however they would be sending me a new battery. All in all it took nine days to essentially get what I originally purchased having to go back and forth and having shipping issues. I am not sure I will ever do business with J&P Cycles again because of this nightmare.
$#*!ty
Because I am an idiot
I don't know
* J&P Cycles attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We do apologize your product arrived damaged. The issue we have is we can't file a damage claim against UPS without the shipping box.I do see we sent you the new battery. In the future, We would ask that you inspect all items you order before you dispose of the shipping boxes. They are crucial to us recouping the funds for the damage from the carriers.
The staff is great and friendly but make sure you check for proper fitment yourself. Last two purchases they assured me items they ordered for me would fit. Had to return both items as they were incorrect. Always been a great store otherwise.
Understanding and helpful
Great customer service and convenience.
Needed replacement.
Thank you for taking the time to provide feedback regarding our services.
It did say 5-7 days but two weeks with no follow up from Jp. I finally contacted them and all they could say "I'll check into it". If they did I'll never know because there was absolutely no follow up contact from them. I ordered on the fourth, the next thing I hear is on the 23rd. Saying it should be delivered on the 27th. Sir I guess we will see.
No answers just excuses.
Usually good customer service decent turn around times
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Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.