So quick and the web page is so easy and super responsive
It was simple and easy no hassle process, the navigation was simple and easy.
Hope the delivery is quick!
Arrived quickly and before I expected it.
Simply and easy. Just a matter of select and click away
Easy to order yet when the bed was to be delivered they sent it back to the depot because no one was hom, they never knocked on the door. Had to ring them to chase it up and then was given the item to take up stairs on my own. May as well of delivered it my self and parts missing which I've emailed about more then once, no reply so the bed is useless.
Wouldn't buy from again.
Easy to order the product I wanted
Is this company a scam? No reply to email - no other means of communication. Taken over $300 and no delivery..
Quick & easy order process. Delivered promptly. Relatively simple assembly.
Awesome, very quick delivery. Product is what I wanted & service was impeccable
Quick and easy payment. Fast delivery and excited to get my bum on a new seat
Pretty happy so far. Haven't set the bed up yet but have opened the mattress.
Easy to shop it came quickly than what I expected. Haven't used it as yet
The pricing, discounts and promotions are uniform across the range of goods.
The pricing, discounts and promotions are uniform across the range of goods.
Amazing customer service and very helpful.
Prompt response to emails and enquires.
Fast and happy with email letting me know when its coming and when arrived
Easy just sitting at the computer at home and shopping
Easy just sitting at the computer at home and shop
Responded promptly and matter was fixed straight away.
Thank you
Easy to order. User friendly website. Extremely quick delivery very impressed
Overview
The company generally enjoys a positive reputation, highlighted by customer satisfaction with product quality, affordability, and efficient delivery services. Many customers commend the responsive and helpful nature of the customer service team, particularly in resolving issues. However, notable concerns arise regarding product discrepancies, such as incorrect firmness descriptions and delivery errors, which can lead to frustration. Additionally, challenges in the warranty claim process have been reported. Overall, while the company excels in customer support and value, it may benefit from addressing product consistency and enhancing delivery reliability to further improve customer experiences.
This summary is generated by AI, based on text from customer reviews
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- Chippendale, Australia
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Business History
In 2020, John Cootes transitioned into one of the most successful furniture and home entertainment online stores in Australia, continuing to supply thousands of happy Australian customers with quality furniture and home entertainment systems at affordable prices every day.
At John Cootes you will find everything you need for a beautiful home in one place. Our unbeatable range extends across TVs and electronics, home appliances, indoor and outdoor furniture, beds and mattress, and more.
John Cootes connects with new and existing customers anywhere they may be, on any device. We pride ourselves on offering the same trusted customer service as our original bricks and mortar store at the click of a button - delivered directly to your doorstep
John Cootes offers speedy national shipping, great warranties, multiple payment options, and regular promotions. After all, shopping online is really all about convenience and great deals.
John Cootes remains proudly 100% Australian owned and operated with head offices in Melbourne and Sydney. Aussies know they can trust the great brands and top service we offer.
Thanks for continuing to support John Cootes.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive feedback on our quick service and easy-to-use website. We're glad you found it to be super responsive and appreciate your support. We strive to provide the best experience for our customers.