Joann Fabrics

Pros: Unbeatable sewing supplies price, easy navigation
Cons: Descriptions errors, canceling an order is a struggle

Be sure to remember what name you put on order, cause if you get it wrong they would not do anything you want and probably lie to you politely. I had to call three time to cancel an order. First time was "too late" remark. Second call was full of lies since I forgot that I used my sister name in the order (was a gift to her). Anyways, the guy told me that my order was "cancel" when there was no e-mail to confirm so. My final call was perfect since I was correct and direct. Now, I have to wait two more weeks for my refund money...

I have always had great service in the store and often use online to purchase fabric. I use a variety of fabrics and find that the quilt fabric is comparable to what I get in the quilt shops. The generic fabric is a good alternative to the more expensive quilting fabric and serves the purpose when I'm doing other projects that don't require the same quality. I appreciate having the flexibility to choose different grades of fabric to suit my project requirements. I recently bought some fabric on line and was pleased to see that it was as shown. And again the process of picking it up in the store was simple and the customer service was good. The only thing I have to say could be improved is the ease of using the website..

I have been a crafter and a seamstress since I was 11 years old, and JoAnn Fabrics stores have been a large part of my projects. The only thing that has changed is that I can shop there online now. I get regular flyers in my email telling me what the special sales are now, and there are even perks for those of us who shop on the net. JoAnn Fabrics has such a variety of craft and sewing supplies, it's probably a good thing that I don't live closer!

The only thing I would like better would be if the sale flyers were not so "busy." It is distracting to me to have so many pictures together when I am looking for one specific item.

Nevertheless, it is the first place I look when I need something for one of my projects.

I always get good service at my local Joann, however when items i ordered for pickup are out of stock and they are canceled there is a hold for the original purchase for days and they also charge for the new amount. If you are on a budget that hold for the original amount can cause problems especially if you need to make a purchase to replace the items that were canceled or need that money for something else. Don't like it.

I purchased a large order from this Joanns in Franklin, TNand was told they didn't have the people to put the merchandise out. When I picked up in store 3/4 of it was not there. I paid using another party, now I can't get a refund for items I didn't get. They do not answer their customer service number. The manager hung up on me twice because she could t figure out how to place the phone on hold. All I want is my money back for the items they did t have and no one will help! I will never ever shop Joann's online or in store ever again!

I purchased an oliso iron from them for someone for Christmas. The box was open when I received it. They refuse to take it back. They say it policy, because it is open. I received it open and they don't take electrical items back. If you don't take them back then you shouldn't sell it. If we receive it broken especially. This is bull crap. And I won't purchase anything else from them except their cheap fabric in store only. No more online orders.

I have yet to receive the remainder of the order I placed in November. As many other people have stated, they no longer accept calls, so the only way you can contact them is through email. When I was able to talk with someone is customer service in mid December, the person disregarded my valid points and literally attempted to deny me the right to speak with her superior regarding the issue. I will NEVER order anything from Joann again! They refused to let me cancel my order when I asked to do so because of the huge delay, which is unheard of from a big business like theirs. I cannot see them lasting much longer. Inasmuch as I like the convenience of their brick and mortar stores, this experience with my online order and reading what everyone else's has gone through, has really embittered me towards the company as a whole.

I've been a loyal fan of Jo-Ann Fabrics for years but I've reached my breaking point with their policies & lack of common sense. Their website is so screwed up & their app is even worse! I kept trying to place an order online & there was an error with posting my payment & my purchase history didn't show anything went through so I kept trying & next thing I know I'm being charged for the same order 3 times & then there's another charge for a smaller amount that I don't know what it's for & neither do the employees! I contacted their customer service & was told an order can't be cancelled once it's place but I can return any I wanted items. Seriously?!?!? So if my card was stolen & someone else made purchases, I'd need the items to return them?!?!? Thanks Jo-Ann, I'll never be coming back to your store or website!

Ordered 6 bolts of different fabrics. Got 3 bolts as ordered but I received the others in miscellaneous pieces - not usable if you are making clothing. And 3 yards were totally cancelled. I got taken by JoAnn's about 8 years ago with them sending me scraps of fabric instead of bolts & swore I'd never order from them again. I gave in because they finally had some pretty fabric & I figured by now enough people had complained that they changed their policies. Never ordering fabric from JoAnn's again.

My orders, when using coupons, get cancelled, but when paying full price they seem to go thru. Apparently they didn't pass the verification process? Called that department, left several messages, no one ever gets back to me. This has happened several times over the past few months, I even called my order in…same issue, and customer service states they cannot help, it has to be verification dept., that deals with this. Sale items and coupons seem to trigger this, but they let you pay full price without any verification issues?!?

I recently ordered a 10 ft length of drapery tape. What I received was 3 separate pieces. I want to return this mess for a refund but Joann online wants me to pay the postage to send it back. If I were able to shop in person I would never have accepted the scraps they sent me. Joann will get no more business from me.

When you add in your coupon no discount is taken. Then you read the fine print and see why the coupon for such as "15% off total purchase " is not valid. Then you apply "free shipping" and they actually charge a small amount. I tried 15% entire for healthcare workers sine I am a nurse and that doesn't even work. Ugh.

Filled my email repeatedly with spam because I applied once for a discount (which I didn't use because their prices are too high despite the discount). Unsubscribe button doesn't work. They want you to fill out a lengthy survey with all of your personal info to unsubscribe. IDIOTS!

Went on their app to find a yarn I need for an upcoming project. App indicated that my local store had 6 skeins of the one I needed. Ad said that it was 20% off ONLINE ONLY. Ok, great. That means it's not on sale in the store and I can use my 50% off coupon. Drive all the way to the store to discover that it WAS on sale, for a measly 25% off. Yeah, I know that doesn't sound like a big deal. But when you're talking about needing many many skeins, that adds up.
This equates to baiting customers. Very unethical!

Ordered on line 10/31 said would be delivered 11/8. Not happen till 11/9 but still not delivered even though they said it was. Now informed will not do anything till after 10 days. Eve suggested I wait till following Monday or 14 days. For me to get credit. Do not trust if you need anything. I won't ever again. Shame on them. Would only reship for same thing to happen again. What horrible service

My package was missing 4 large plastic file boxes. Once it arrived and I noticed this, i reached out to ask about it. That was 6 days ago and they kept telling me that their records indicated that they shipped the boxes and they've been doing their investigation for a few days now.

I just don't understand how they can take peoples money and ship half of the items and pretend they shipped the full order.

I will be calling my card company for a reimbursement.