JoanceeReviews 4,439

Shipping/Production took forever. However, once the ring was in my possession, my fiancee adored it! It's shinier in person than the pictures portrayed, in the best of ways!

It has been horrible. Your customer service via email is horrible. My ring didn't fit and all I get is a run around. I will never purchase your company again!

Although the jewelry is beautiful l ordered the wrong size and can't get anyone to respond on how to exchange it

The ring is very pretty and arrived quickly! Glad I ordered.

The rings were literally TWICE the size that anyone would even wear. I cant believe I wasnt contacted just to make sure the measurements were correct.
I ordered engraved rings, but they werent.
They complicated the ordering process by firat sending me an email confirming my order, then another one saying it hadnt been ordered. I had to confirm it was placed.
For all of the potential the website has, I havent been impressed at all.

It was beyond frustrating. My delivery was later than I was supposed to receive. Then it was apparently canceled, then not? Very strange experience

I paid for expedited shipping and it still took a month for me to get my ring, but I'm just happy I got it

First of all let me say how much I love the rings I ordered. They are stunning! The only complaint I would have is that the shipping estimates and the time frames described during check out do not clearly state that you have to consider that your order is coming from overseas so the shipping estimate only applies once your order gets to the US. I was concerned about the delay but the customer service team was quick to respond with all of the information I needed.

I FINALLY got my ring for hubby and I's 31st wedding anniversary! It's absolutely gorgeous but the waiting time and slow communication made it hard.

It is very nice! I brought it for myself as a birthday present!

I was not satisfied with my ring and wanted to send it back. TOOK ALMOST 10 DAYS TO GET APPROVAL then i find out you're in China And it's will cost me $28 to mail it back WILL NEVER SHOP HERE AGAIN

The ring is pretty, but it is too small. May I exchange it?

This is my mother's birthstone. I thought the order was lost. Joancee went out of their way to track the order and got it to me. They kept in contact with me all the way

Ring is beautiful.my daughter loves it. Allow enough time when ordering.shipping takes a little longer than was expected. But worth the wait.

Jewelry looks nothing like the pictures. It's way too big to be believable.

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