With practice I was able to get mouth opening aligned with my pics. However, I would've liked to snip the last two seconds of video since it really had nothing to do with Easter. The jump JibJab video was perfect for my celebratory occasion but could've done without the Happy Easter ending. My family loved the video!
My account was charged for a yearly renew when i thought it had been cancelled. After reaching out to jibjab customer service i was contacted within minutes, and only a few short minutes after that the refund was back in my paypal and the membership cancelled! Thank you for the prompt and complete job from your customer service team!
Every time I uploaded a picture and went on to the next step it would take me back to the home page. I tried with different browsers and I still kept getting problems such as not even being able to log in.
I was charged $19.99 when i was only to be charged $1.99. The site clearly made it clear that $1.99 would be on a monthly withdraw not all at one time. I had a unexpected bill to pay that was coming out of my account and the $19.99 you took out already made my payment bounce. So I just want to thanks you folks for putting me in a hell of a jamb now. Your website is mis-leading and needs to be more clear. Yes it says $1.99 a month not all 12 months at once
After receiving notice of a withdrawal for annual dues, which I was not notified of, I wrote Customer Service and asked for a refund. One, the email related to this account is no longer in service and Two, I only used the site last year, at the holidays. Since the email I used for this account is no longer in service, I could not log into my account and change the settings. I was delighted when I received an email only 2 days later notifying me of a complete refund! Thank you, JibJab!
We love the card we sent! Problems were in sending. We use GMail and are computer literate. We wanted to import a subset of our Gmail Contacts (those with a keyword "Xmas") but there was no way to do this. So we ended up going through 1,000 Contacts in Jib Jab to select names. (We couldn't get the Name Sorts to match our Gmail list- or vice versa which made the selection process slower) We had to re-do the building of the list many times. It was so touchy - It would throw us out of the function, thus losing our work. We figured out that hitting "Next" would Save the list, thus did that, then had to re-enter the Send program to select more names from JibJab's list. We finally gave up and exported our entire Contact list to Excel, then extracted our "Xmas" subset from that, then pasted 50 names at a time. There was no notice of the 50 name limit, thus we had to do 4 Sends of our Holiday Card. It should be easier.
I joined because my friends had an awesome one where the figures actually had their faces whereas a face, not mine, was just plunked over where mine should have been :( I t just isn't for me so I never sent it... thanks
Creating Jibjab videos for friends and family is the most fun insomniacs can have. Bringing joy and pictures to life with the short vignettes creates new memories. So much fun for creator and receiver!
Needs more vids but the content is fairly diverse and can keep anyone entertained.
Please allow us to edit the heads after previewing the videos.
All in all I loved it and so did my family who watched and starred in my vids.
It's great entertainment but I don't like that you can't delete faces once you've created them. They stay on the line of options and you can't edit them or delete them so you then don't know which is the right one to use.
We enjoy the entertaining nature of your product and the originality many of them demonstrate. As a paying member, I had hoped to see higher resolution, modern video formats for the download, and the ability to download these videos without a second charge.
Having been a member for some time I was upset when I tried for several days to send a card. All I kept receiving was "Join now". Since I thought I was a member with an automatic renewal I could not understand. I sent a message as to what was happening and some excuse of "we can't renew". AT NO time did you ever try to contact me of this problem...
As we are moving house we didn't have time for writing cards so we sent a Jib Jab card instead. We have just discovered that less than half reached their destination. We are first time users of the site and are very disappointed
I have found your site to be very humorous, entertaining and lots of fun making up the creeting cards.
The feed back I have received from all that I sent them to have expressed how funny and impressed they were in receiving them
Ordered subscription in May, 2016 specifically to send a Jib Jab to my Mother for Mother's Day and never used it again. A matter of fact, I had forgotten that I even had joined. My account was debited the auto renewal amount so I went to *******@jibjab.com and sent a detailed email. In the meantime, there was a link that said 10 Frequently asked... so I clicked there and there were very easy to follow instructions to remove the auto renew from my account as well as request a refund; so I filled these "short" items out as well. By the time I had gotten done with that, I had an email that thanked me for using Jib Jab and that my auto renew was disabled and my refund would be back in my account in 3-5 days. WOW... that is A+++++ Customer Service and a clear sign this is an up and up company!
Our family made a JibJab music video and sent it to our son overseas for his birthday. He LOVED it! He said it was so funny to see us "all dressed up" and doing funny things. We enjoyed making it, too. 5 stars
Several people who were sent Jib-Jab cards did not open them, because they thought they were spam, even though it said a card from me was being sent. Would prefer that you emails say they were sent by me, if that is possible.
It is easy to use once you get the hang of setting the jaw line properly. I do not recall being able to see who doesn't open the cards.
I wish there were more to choose from.
I do like the selection though.
Although I haven't made time to use your site lately, I must recommend it to anyone with a sense of humor.
Your friends and colleagues will get a kick out of seeing themselves acting out!
Keep it coming JibJab and I'll be back
I spent over an hour fooling around with Adobe Flash in order to send a "personalized" video. The Adobe Flash that JibJab led me to said it was an out dated version and I was never able to complete the card. I missed my friend's birthday!
I would like my to have my money returned. Please confirm that you received this request.
Elaine Bordogna
Overview
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tommy! Go ahead and send an email to help@jibjab.com and we will be happy to assist you.