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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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Washington
1 review
0 helpful votes
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Needs more Videos
June 14, 2016

After all these years Of Jib Jab being online I thought there would be way more video options for paying customers. I was searching for a cool and funny high school graduation video for my son but their were only about 2 or 3 of them and they were corny. :( I was very disappointed. Father's Day videos were cool. Music and others were alright. Still need more video options please.

Date of experience: June 12, 2016
Australia
1 review
1 helpful vote
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Not quite perfect
June 14, 2016

This is my second year. I think new videos need to be added more often. I found that after the first 6 months or so it was getting hard to find something suitable that I hadn't already used. Not being much of a tech head I did find it easy to use. Excellent value when you compare it to the cost of posting a Card.

Date of experience: June 12, 2016
Arizona
5 reviews
0 helpful votes
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Fun but a challenge
June 14, 2016

I love the end result, but getting there is a little challenging. There is no place to search what you are looking for. I can't find how to delete faces or videos. There is no way to go back and edit. I would like to preview before finishing. The menu should have a "Help" to click on. I'm still learning. Hopefully it will get better!

Date of experience: June 12, 2016
NL
1 review
0 helpful votes
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Hilarious!
June 14, 2016

The JibJab cards that I've sent to people has made them laugh every time! It's always a huge success and brings much needed laughter and joy into people's lives.

Date of experience: June 12, 2016
California
1 review
0 helpful votes
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:)
June 14, 2016

Well I very good on computers but is hard to manage on the phone

Date of experience: June 12, 2016
Uruguay
1 review
0 helpful votes
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Come on guys, this is 2016, everyone will want to play their videos on their cellphone's... and charging extra for it after getting premium... horrible idea

Date of experience: June 12, 2016
Florida
3 reviews
0 helpful votes
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Father will have a Nice Birthday
June 14, 2016

And Appreciate the help. Your cards are very Nice
An sure to bring a Joy to Father and many other's.

Date of experience: June 12, 2016
Louisiana
1 review
0 helpful votes
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Fun stuff, but...
June 14, 2016

There are a few videos I like on the website, so I downloaded the JJ app. Very disappointed in the app because most all the content is very sophomoric. Will likely delete the app.

Date of experience: June 12, 2016
Pennsylvania
1 review
1 helpful vote
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ECard
June 14, 2016

Was disappointed with the delivery of the ecard. I signed up for the membership and sent a card. Did not get email about either the membership or the delivery of the card until well over 24 hours later. Because of that the card was late and wasn't delivered/viewed until after the recipient's birthday. I've never had that issue with other sites. I most likely will not be using JibJab for future ecards.

Date of experience: June 12, 2016
Texas
1 review
0 helpful votes
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I decided to use jib jab for my father's birthday. Since we all got together I was able to put the whole gang in the videos! Great entertainment!

Date of experience: June 12, 2016
Canada
1 review
1 helpful vote
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Variety
June 14, 2016

I love your site, but I am very limited whom to send a card... Not everyone is about to enjoy the crazy ones... But you are right, I should not be on your side with over the teenage age... I just thought it would be nice one or two songs in more old fashion style would be nice...

Date of experience: June 12, 2016
Canada
3 reviews
0 helpful votes
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Awesome
June 14, 2016

I am having so much fun especially with the music videos

Date of experience: June 11, 2016
California
1 review
1 helpful vote
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CARDS WERE NEVER SENT
June 13, 2016

I sent three cards, and they were never received. I even checked the recipient's devices, and we would not find them, even in the junk mail and spam filter folders. Very poor experience. Please fix it before Father's Day.

Date of experience: June 11, 2016
Washington
1 review
0 helpful votes
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Choices mostly minappropriate
June 13, 2016

Online JibJab has much cleaner choices. In the app, the choices are mostly very raunchy. It is very difficult to maneuver around these nasty choices to find anything that would be considered at all clean. Would not have subscribed if I had seen the app first instead of online.

Date of experience: June 11, 2016
Illinois
1 review
0 helpful votes
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New to site.
June 13, 2016

Sent my first card, but it has not been received. Disappointed as I paid the membership fee for one year. Had correct e-mail address, but we are assuming it must have gone to spam. Did not think this would happen.

Date of experience: June 11, 2016
Washington
1 review
1 helpful vote
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50th
June 13, 2016

I found it quite easy to put the faces I wanted in place.

Date of experience: June 11, 2016
California
1 review
0 helpful votes
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shimotsuma@msn.com
June 13, 2016

I have ranged the exact date to send the birthday card but didn't get my card.

Birthday is only one day to celebrate, so disappointed

Need my money back..

Date of experience: June 11, 2016
GB
1 review
0 helpful votes
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Lots of laughs
June 13, 2016

This is a great way to send a message. Loved by young and old.

Date of experience: June 11, 2016
Massachusetts
1 review
0 helpful votes
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I emailed jibjab support and they prompted responded and figured out what wrong and corrected it.

Date of experience: June 10, 2016
Tennessee
1 review
0 helpful votes
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Cheering up is easy to do
June 13, 2016

I love JibJab. When I'm feeling down, leave it to JibJab to make me laugh. I also love sending them to friends and family.

Date of experience: June 10, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA