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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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This is a great way to lift spirits and let your circle of friends and family know how you feel about them or someone you love.
I was paying $1.50 ended up paying $18. The cards are not original, they are not as animated as other things out there. You can't even type much of a message in your card - small character limit. Highly disappointed.
My subscription autorenewed, which I had not expected. Jibjab refunded my full fee very quickly when I asked them to. They were fast and kind. A big relief. Thank you.
I had an issue with getting my membership to operate. Heather patiently took the time and effort to get my membership recognized. All I had to do was follow the instructions she tapped out.
She is a professional in every way.
As a a returning subscriber, I see some changes - some good, some bad:
- like how quick and easy it is now to go from the "personalize" button to watching a personalized video - super quick and quite easy to add Heads & drop them in, but i suspect that's because...
- miss the ability to more-precisely edit the Heads I upload (especially around their jaw/chin area so I can cut out clothes/backgrounds).
- I think a subscriber should have downloads included free in the price - like we used to.
Net-net: I will probably cancel during my 30d trial period.
Enjoyed creating my first JibJab card. Very fun. Hope to do more soon.
Devonne was one of the best customer service reps I have spoken to in a long time. She listened, took interest and understandably handled the problem. She is a keeper... because who she is... she makes JibJab a better place of business for all. Thank you!
It was easy to customize the Father's Day cards and the guys in my life laughed their asses off!
You need to send an email to sender when a JibJab card is opened by receiver.
Difficult to get signed up and to determine how to pay for the card
I've been a JibJab customer for well over ten years and have never, ever found an ecard site that can match it or surpass it. When it was time to renew my yearly membership I contacted Customer Service via their Live Chat feature and was connected with Taylar. Taylar was friendly from the start and understood my questions regarding renewing my membership. If it were up to me, JibJab would be a world-wide example for excellent products and excellent customer service - and other companies would be wise to learn from JibJab. I'm telling you - I'm a customer for life because of the quality of their products and way they treat their customers.
I love jib jabs, but the website is clunky. For example, I was not able to see the resulting video on the site. I resorted to downloading it (for an extra fee!). The paranoid in me says it was designed to make you have to pay extra
Quando paguei pensei que poderia fazer baixar os videos no pc, mas descobri que para baixar tenho que pagar novamente. Não acho certo, se já paguei tenho que poder baixar sem pagar mais nada.Por isso não estou satisfeita aqui no Brasil funciona diferente.
Love these cards. Makes my loved ones laugh with joy. Success!
I wasn't sure what to send and it was far too late to send a traditional card. The humor and delivery was exactly what I needed.
Great Idea!
My only wish is there were more video's available.
I wanted to be able to download the videos to keep forever. I Know I can download them if I want to pay $1.99 per every little video. I feel this to much to ask from a member.
I was looking for a quality e-card for a friend, the only really cute, quality cards were found on Jibjab.
Creating a new e-card or video e-card is straight forward and well done. The only problem is there are not enough new video/animated e-cards and you don't want to send friends & family the same card as before. Jib jab therefore needs to work on upping fresh content!
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members