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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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California
1 review
0 helpful votes
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Disappointed
July 14, 2016

I have tried to make this work by carefully following instructions. But the cards were never received. I am going to give up on the whole thing.

Date of experience: July 12, 2016
GB
1 review
0 helpful votes
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Update
July 14, 2016

Not been on your site for a long time. Please add more music / funny videos.

Date of experience: July 12, 2016
Canada
1 review
0 helpful votes
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Easy and hilarious
July 14, 2016

I recently decided to try my expertise on jibjab. I have limited technoskills but found the site easy to use, offering plenty of choices and appropriate materials.
Love it. My efforts were well received for my daughter's 40th birthday.
I have been on the receiving end of a number of jibjab greetings as I recovered from cancer treatment, and every one gave me a much-needed lift!

Date of experience: July 12, 2016
California
1 review
0 helpful votes
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Great service
July 14, 2016

I love JibJab. Great, fun, easy to use customized e-card builder. I once had an issue with my account, but I wrote them and they responded really quickly and it was basically resolved immediately. Great friendly service. I definitely recommend.

Date of experience: July 12, 2016
GB
1 review
0 helpful votes
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Top whack!
July 14, 2016

You did what I asked... that's all I wanted.

NOW I SHOULD BE GLAD IF YOU WOULD REMOVE MY NAME FROM YOUR SUBSCRIBERS LIST.

THANK YOU.

Date of experience: July 12, 2016
GB
1 review
0 helpful votes
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Regret
July 14, 2016

I tried time an time again to change the face on the character and was not possible

Date of experience: July 12, 2016
Illinois
1 review
0 helpful votes
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Love jibjab
July 14, 2016

I love everything about jibjab... It's a lot of fun and puts smiles on everybody's face!

Date of experience: July 11, 2016
New Zealand
1 review
0 helpful votes
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More Instructions needed
July 14, 2016

It would be really useful if more instructions were given. For example if you want to send the JibJab to just one or two people via Facebook how do you do this

Date of experience: July 11, 2016
Colorado
1 review
0 helpful votes
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No Hassle Cancellation policy
July 14, 2016

We did not realize that our profile included auto renewal. Really appreciated their no hassle cancellation policy for timely (within 30 days) requests. We may be back when the need next presents itself. Jib Jab is really unique, easy to use and a whole lot of fun.

Date of experience: July 11, 2016
South Dakota
1 review
0 helpful votes
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Success by a Novice
July 14, 2016

I am not experienced working with photos or photo software so I wasn't sure how this would work out for me. I decided to carve out 2 hours and plunge in. I wanted to make a birthday card for a friend. I made the card three times which was fine with me. Thing is, JibJab has this set up so clearly and efficiently that I could have sent my first effort but I could see after my first card that I could do it even better now that I knew how it all worked. So for the second card I picked a different photo that gave a better perspective on the birthday girl's face. And for my third effort I erased the baseball cap brim. My friend was happy and I had a great time. I'll do it again. Thank you, JibJab.

Date of experience: July 11, 2016
Australia
1 review
0 helpful votes
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Am happy with jib jab they responded quickly to my email and problem was resolved

Date of experience: July 11, 2016
District of Columbia
1 review
0 helpful votes
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Great fun, and it's so easy!
July 14, 2016

My wife and I wanted to get off an anniversary greeting to a close couple. They live down the hall in our condo, but we wanted something a bit special. The husband is a computer specialist, so we thought something silly along that line would be appropriate. We chose Samba, because it was so darn silly! We are expecting something back from them on jib-jab in the future.

Date of experience: July 11, 2016
California
1 review
0 helpful votes
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Custserv 5star
July 14, 2016

Thought I would get a birthday card and somehow got year subscription by mistake, sent email about concern and taken care of and refunded quickly, for that I'm grateful and amazed at company, I will continue to do business with, thanks

Date of experience: July 11, 2016
Texas
1 review
0 helpful votes
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Just for Fun
July 14, 2016

This site is very cute, Very easy to use and great for a laugh. Thank you.

Date of experience: July 11, 2016
Canada
1 review
0 helpful votes
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Could'nt renew my memebership...
July 14, 2016

After several tries, I could'nt renew my memebership...
The page kept on coming out blank...
I had to stop my add blooker to get in...
Thanks,
Paul

Date of experience: July 11, 2016
New York
2 reviews
0 helpful votes
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Excellent
July 14, 2016

Called to review and go over my contract for my year and was really satisfied with the service that I got... fast, kind and taken care of in a few minutes! Hats off to the one who hires the emploees!

Date of experience: July 11, 2016
Canada
1 review
0 helpful votes
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Dissatisfied
July 13, 2016

The card needed to be sent 3 times before the recipient received one of the cards

Date of experience: July 11, 2016
Washington
1 review
0 helpful votes
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Lot's of fun
July 14, 2016

Always a hoot and easy to compose and send. Thanks.

Date of experience: July 11, 2016
Washington
1 review
0 helpful votes
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App doesnt work well
July 13, 2016

Tried to crate the video from my phone and it didn't format nor crate link. Always forced me onto the desktop site. I e mailed requesting a refund and there's no response.

Date of experience: July 11, 2016
Hawaii
1 review
0 helpful votes
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Fun card
July 14, 2016

My sister really got a good laugh from her birthday card.

Date of experience: July 11, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA