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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I have tried to make this work by carefully following instructions. But the cards were never received. I am going to give up on the whole thing.
I recently decided to try my expertise on jibjab. I have limited technoskills but found the site easy to use, offering plenty of choices and appropriate materials.
Love it. My efforts were well received for my daughter's 40th birthday.
I have been on the receiving end of a number of jibjab greetings as I recovered from cancer treatment, and every one gave me a much-needed lift!
I love JibJab. Great, fun, easy to use customized e-card builder. I once had an issue with my account, but I wrote them and they responded really quickly and it was basically resolved immediately. Great friendly service. I definitely recommend.
You did what I asked... that's all I wanted.
NOW I SHOULD BE GLAD IF YOU WOULD REMOVE MY NAME FROM YOUR SUBSCRIBERS LIST.
THANK YOU.
I love everything about jibjab... It's a lot of fun and puts smiles on everybody's face!
It would be really useful if more instructions were given. For example if you want to send the JibJab to just one or two people via Facebook how do you do this
We did not realize that our profile included auto renewal. Really appreciated their no hassle cancellation policy for timely (within 30 days) requests. We may be back when the need next presents itself. Jib Jab is really unique, easy to use and a whole lot of fun.
I am not experienced working with photos or photo software so I wasn't sure how this would work out for me. I decided to carve out 2 hours and plunge in. I wanted to make a birthday card for a friend. I made the card three times which was fine with me. Thing is, JibJab has this set up so clearly and efficiently that I could have sent my first effort but I could see after my first card that I could do it even better now that I knew how it all worked. So for the second card I picked a different photo that gave a better perspective on the birthday girl's face. And for my third effort I erased the baseball cap brim. My friend was happy and I had a great time. I'll do it again. Thank you, JibJab.
Am happy with jib jab they responded quickly to my email and problem was resolved
My wife and I wanted to get off an anniversary greeting to a close couple. They live down the hall in our condo, but we wanted something a bit special. The husband is a computer specialist, so we thought something silly along that line would be appropriate. We chose Samba, because it was so darn silly! We are expecting something back from them on jib-jab in the future.
Thought I would get a birthday card and somehow got year subscription by mistake, sent email about concern and taken care of and refunded quickly, for that I'm grateful and amazed at company, I will continue to do business with, thanks
After several tries, I could'nt renew my memebership...
The page kept on coming out blank...
I had to stop my add blooker to get in...
Thanks,
Paul
Called to review and go over my contract for my year and was really satisfied with the service that I got... fast, kind and taken care of in a few minutes! Hats off to the one who hires the emploees!
The card needed to be sent 3 times before the recipient received one of the cards
Always a hoot and easy to compose and send. Thanks.
Tried to crate the video from my phone and it didn't format nor crate link. Always forced me onto the desktop site. I e mailed requesting a refund and there's no response.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)