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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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California
1 review
0 helpful votes
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Paid for something cool, but didn't work out. My friend never received her birthday card.

Date of experience: July 15, 2016
Canada
1 review
1 helpful vote
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Damn fine product
July 17, 2016

Easy to use and affordable. Absolutely love Jib Jab.

Date of experience: July 15, 2016
Georgia
1 review
0 helpful votes
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Lots of choices
July 17, 2016

I appreciate all of the different cards, as there are so many choices. And many of them are very funny. One thing that didn't work out for me was when I pasted a relative's face in one of the cards, I kept getting a black line where their mouth should have been. That was frustrating. But otherwise a good experience.

Date of experience: July 15, 2016
California
2 reviews
0 helpful votes
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Answered my question
February 17, 2021

I asked a question and they answered to my satisfaction within a few hours.

Date of experience: July 15, 2016
Pennsylvania
2 reviews
0 helpful votes
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I was on auto bill. They showed me how to cancel it on my
I phone.

Date of experience: July 15, 2016
New Jersey
1 review
0 helpful votes
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What a hoot
February 17, 2021

Love JibJab! Easy to use. All you have to do is give a little thought to the faces you chose ( closed mouths work best). And let the hilarity ensue.
Haven't had a disappointed receipient yet.

Date of experience: July 15, 2016
Guatemala
1 review
0 helpful votes
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Pigging out on customers
July 17, 2016

I was charged to subscribe $18. That should be enough! However when I finished putting my card together, you guys come with a little surprise, another $2 to download it... hmmmmm. Very uncool and sneaky. I cancelled the subscription.

Date of experience: July 15, 2016
Kansas
3 reviews
0 helpful votes
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Site is very easy to navigate
July 17, 2016

These cards are fun and unique. The site is easy to use and the selection is great. Thanks!

Date of experience: July 15, 2016
New Jersey
2 reviews
0 helpful votes
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Best Greeting Cards
July 17, 2016

Never fails, I send a card & put a smile on people's faces. Only I wish they had more get well cards & different music cards

Date of experience: July 15, 2016
Ohio
1 review
0 helpful votes
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I gave you permissions to charge 1.50 to my card, not 18.00 dollars. Very dishonest. Will never use your application again, and dispute with credit card.

Date of experience: July 15, 2016
Wisconsin
1 review
0 helpful votes
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Good
July 17, 2016

Wish there were more options, especially for animated females.
Also wish there were a preview.

Date of experience: July 15, 2016
Illinois
1 review
0 helpful votes
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Fun for price
July 17, 2016

Been a fun time for a week now. Maybe if there were more cards? For the price is good fun.

Date of experience: July 15, 2016
Sweden
1 review
0 helpful votes
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Sucks
July 17, 2016

Despite payed subscription, you have to pay for downloading

Date of experience: July 15, 2016
Utah
1 review
0 helpful votes
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Extreamly Pleased!
July 17, 2016

The Birthday Card I made for my mother-in-law's 90th Birthday had her in stiches! She thoroughly enjoyed it! She said it was the best birthday card ever!

Date of experience: July 14, 2016
Australia
2 reviews
0 helpful votes
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Happy
July 17, 2016

I am very happy with the way JibJab handled my concerns.

Date of experience: July 14, 2016
California
1 review
0 helpful votes
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Email doesn't connect to site
July 16, 2016

When I click this: To track this eCard, click "Track this eCard" on your My Account page
I get this: The webpage cannot be found

Go back to the previous page.

Go to and look for the information you want.

More information

Date of experience: July 14, 2016
Mexico
1 review
0 helpful votes
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Few videos
July 17, 2016

I used the application three years
And the amount of videos is little

Date of experience: July 14, 2016
California
1 review
0 helpful votes
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Kewl beans
July 17, 2016

I like the app... but I got bored quickly bc I wish there were more current as well as classic music videos and dances to choose. Other wise was fun for the first couple videos

Date of experience: July 14, 2016
Alabama
2 reviews
0 helpful votes
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The site continually pesters you with emails to do a review. So, in the hopes that giving a review will stop these annoying emails, this is my review:
The cards are great. I'll use the site again for sure.

Date of experience: July 14, 2016
California
1 review
0 helpful votes
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Our Husky is the star!
July 16, 2016

I sent my 60 year old sister 2 jib jab cards (one birthday and one other because they are so cute). She told me she hasn't laughed that hard in a long time! I am having fun putting our dog into the videos and it is hilarious! She is the funniest part of one of my 5 "people" cards! My kids are like "omg mom!" but are laughing uncontrollably as they watch themselves and our dog in the video. I love it!

Date of experience: July 14, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA