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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Paid for something cool, but didn't work out. My friend never received her birthday card.
I appreciate all of the different cards, as there are so many choices. And many of them are very funny. One thing that didn't work out for me was when I pasted a relative's face in one of the cards, I kept getting a black line where their mouth should have been. That was frustrating. But otherwise a good experience.
I asked a question and they answered to my satisfaction within a few hours.
I was on auto bill. They showed me how to cancel it on my
I phone.
Love JibJab! Easy to use. All you have to do is give a little thought to the faces you chose ( closed mouths work best). And let the hilarity ensue.
Haven't had a disappointed receipient yet.
I was charged to subscribe $18. That should be enough! However when I finished putting my card together, you guys come with a little surprise, another $2 to download it... hmmmmm. Very uncool and sneaky. I cancelled the subscription.
These cards are fun and unique. The site is easy to use and the selection is great. Thanks!
Never fails, I send a card & put a smile on people's faces. Only I wish they had more get well cards & different music cards
Been a fun time for a week now. Maybe if there were more cards? For the price is good fun.
The Birthday Card I made for my mother-in-law's 90th Birthday had her in stiches! She thoroughly enjoyed it! She said it was the best birthday card ever!
When I click this: To track this eCard, click "Track this eCard" on your My Account page
I get this: The webpage cannot be found
Go back to the previous page.
Go to and look for the information you want.
More information
I like the app... but I got bored quickly bc I wish there were more current as well as classic music videos and dances to choose. Other wise was fun for the first couple videos
The site continually pesters you with emails to do a review. So, in the hopes that giving a review will stop these annoying emails, this is my review:
The cards are great. I'll use the site again for sure.
I sent my 60 year old sister 2 jib jab cards (one birthday and one other because they are so cute). She told me she hasn't laughed that hard in a long time! I am having fun putting our dog into the videos and it is hilarious! She is the funniest part of one of my 5 "people" cards! My kids are like "omg mom!" but are laughing uncontrollably as they watch themselves and our dog in the video. I love it!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)