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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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Florida
1 review
0 helpful votes
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Happy New Member
August 27, 2016

Very happy with product and the service of choosing a specific send date.
The only reason I didn't give 5 stars is because there were no notifications or emails to me that the card was delivered on specific date and if receiver opened card or not.

Date of experience: August 25, 2016
California
1 review
0 helpful votes
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Not difficult to use.
August 27, 2016

I am not good with computers and was hesitant to try this site since a lot of the cards require some computer skills. Even I was able to figure out how to make a card, although it took me a little while to figure it out. And there are enough cards that don't require skills, since they are already made.

Date of experience: August 25, 2016
Wisconsin
1 review
0 helpful votes
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Lack of options
August 27, 2016

I belonged to JibJab once before but cancelled because I felt maybe all my friends and relatives were getting a little tired of receiving them. Plus, I was disappointed that there were not more options in the categories I liked. I figured now a year later, there would be new ones I could send. I particularly like the dance related ones but I see now that so many are songs that I am not familiar with (I'm in my 60's) and they didn't appeal to me, nor would they to my friends and relatives. So, sadly, I'm not sure I will stay with JibJab.

Date of experience: August 25, 2016
Ohio
1 review
0 helpful votes
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Great laughs!
August 27, 2016

This site was a lot of fun to customize a musical birthday card for my nephew. I will definitely be using JibJab for all my special occasions!

Date of experience: August 25, 2016
District of Columbia
1 review
0 helpful votes
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Overall happy
August 27, 2016

Cards are great to cheer people up!

Not sure why my subscription wasn't automatically renewed, but I'm enrolled again.

Date of experience: August 25, 2016
Nevada
1 review
0 helpful votes
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Pretty fun
August 27, 2016

Haven't figured out how to delete faces. Otherwise it's fun and funny.

Date of experience: August 25, 2016
California
1 review
0 helpful votes
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Lots of effort and minimal results
August 27, 2016

Very difficult to find photos that you can use and even then the faces are so grossly large compared to the bodies that it is just distorted. If the person is supposed to speak the mouths move in an un-natural way. I tried two and really didnt care for the results. There may be other cartoons that look better, but not worth it to me.

Date of experience: August 25, 2016
North Carolina
1 review
0 helpful votes
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Such as local University themes, Unc etc. any football end zone dance. More current song hits, those to choose old stuff yes an old school one is fun too. But love newer songs more. Creative like. Dance show spin offs.

Date of experience: August 25, 2016
California
3 reviews
0 helpful votes
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I re-upped because I love it!
August 27, 2016

Great resource for all the special occasions in life. I love having it to access!

Date of experience: August 25, 2016
France
1 review
0 helpful votes
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Was the card opened?
August 27, 2016

See, I'm not sure my card was read by the recipient. It would be nice to know that they had a laugh or not and if the card was appreciated.

Date of experience: August 25, 2016
Michigan
1 review
0 helpful votes
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Somewhat disappointed
August 27, 2016

After looking through all the cards, I found no cute ones to be really appropriate for Christians. Had I known that at first, I would not have joined. All my friends are Christians.

Date of experience: August 25, 2016
Nebraska
1 review
0 helpful votes
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JibJab's excellent customer service!
August 27, 2016

JibJab responded right away to my complaint, and everything was resolved quickly and easily. Well done, JibJab!

Date of experience: August 25, 2016
GB
1 review
0 helpful votes
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Great fun!
August 27, 2016

I first experienced JibJab dances and videos when my friends sent me a surprise message every day during my last week of work. What an absolutely fantastic way to start retirement! So, of course, I had to become a member myself. It is great fun and all my friends have loved what I have done for them. The process is easy and I also appreciate being able to preview my photos before sending. Love it! LOL

Date of experience: August 25, 2016
KR
1 review
0 helpful votes
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Fun and Easy to Use
August 26, 2016

I like the JibJab cards, they fit in my community well. The site is easy to use, fun and affordable. Thanks for a fun option. :)

Date of experience: August 24, 2016
New Zealand
1 review
0 helpful votes
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.
August 26, 2016

.

Date of experience: August 24, 2016
New Jersey
1 review
0 helpful votes
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Swift, positive experience
August 26, 2016

Customer service experience was quick and pleasant.

Date of experience: August 24, 2016
California
1 review
1 helpful vote
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Can't cast it
August 26, 2016

I pick a card and select make card. Screen goes to "cast it" them, nothing.

Date of experience: August 24, 2016
New Zealand
1 review
0 helpful votes
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Dicso-tastic!
August 26, 2016

I've only done two disco dances but they are so much fun and so easy to do! Everybody loves to watch them too:)
It's a pity some of your ethnic dances have fat, white hairy guys taking the mickey but hey I suppose there's a demand for that?
Otherwise, there's a wide selection and I'm looking forward to doing many more :)

Date of experience: August 24, 2016
Oregon
1 review
0 helpful votes
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Creative Cards
August 26, 2016

We created cards using our own pictures, and they turned out well. My only suggestion is to increase the options for these cards, as the choices are somewhat limited.

Date of experience: August 24, 2016
New Jersey
1 review
0 helpful votes
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It's so FUN!
August 26, 2016

I signed up For one birthday card and now I make hilarious music videos with my favorite faces.

Date of experience: August 24, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA