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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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GB
1 review
0 helpful votes
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Great app. Had a problem joining but support team sorted it out and now having fun with the app

Date of experience: September 28, 2016
Illinois
1 review
0 helpful votes
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JibJab Cards
September 30, 2016

It was a great way to wish my friends a Happy Birthday!

Date of experience: September 28, 2016
GB
1 review
0 helpful votes
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Hilarious fun!
September 30, 2016

Everybody in the family enjoyed the musical e-card (and their roles therein!) not just the intended recipient. Very satisfactory

Date of experience: September 28, 2016
Virginia
1 review
0 helpful votes
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Great fun
September 30, 2016

"Staring You" videos easy to craft as long as good pictures are available of the faces of the folks you want to include. Delayed delivery option is a great feature. Would like to see more than the 37 current "Staring You" options. Current selection is reasonably broad but not deep.

Great fun and a great idea.

Date of experience: September 28, 2016
New Jersey
1 review
0 helpful votes
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Let us edit heads better like before
September 30, 2016

I happen to be pretty computer savvy and I'd like to have the option to edit and cut out heads perfectly so the experience is more personalized. Now the current heads are awkward and look cheap. I loved being able to spend time editing the heads just right to send to family and friends.

Date of experience: September 28, 2016
District of Columbia
1 review
0 helpful votes
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Needed to cancel membership
September 30, 2016

I had not used my membership in over a year and wanted to cancel it. I emailed in and asked to have that done and if they gave credit on the remaining portion of the year. Their response was quick, friendly and they did give me credit back for the yr. I was very happy with the experience and will continue to let my friends and family know about this site.

Date of experience: September 28, 2016
California
1 review
0 helpful votes
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It was fun
September 30, 2016

I enjoy sending greeting cards puts a smile on my family's faces

Date of experience: September 28, 2016
NL
1 review
0 helpful votes
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Zoals altijd heeft hij het naar zijn zin met jibjab.
Ik weet alleen niet hoe het moet met het betalen,(Ned. Rabobank)
Ik kan niet met mijn bankpas het abonnements geld naar u overmaken.

Gr... Dré Meex
E-mail;*******@hotmail.nl

Date of experience: September 28, 2016
California
1 review
0 helpful votes
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This website is awesome.
September 30, 2016

I must say that I'm very pleased I have never got such quick response back from off of a website it's amazing to me and I appreciate you getting back with me without me having to right you again it was so quick and easy and very nice to have someone take care of me over a website as quick and easy as you guys did thank you so much.

Date of experience: September 28, 2016
Texas
1 review
0 helpful votes
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Immediate Response
September 30, 2016

I accidentally signed up for the premium membership. When I realized I was being charged $18 I contacted JibJab. They immediately responded and within two days, as they promised, it was taken care of and I still have my $18 and a free non-premium JibJab membership. I am VERY IMPRESSED.

Date of experience: September 28, 2016
New Jersey
1 review
0 helpful votes
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Fun, need more content though
September 30, 2016

Very fun, but need more songs for the paying subscribers

Date of experience: September 28, 2016
California
1 review
0 helpful votes
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JibbJab B-Day and Other Cards
September 30, 2016

Great... I worked for 24 years with a Team of LE/Military style gunslingers for a major Department in the L. A. area. It just isn't seemly to send a B-Day card to an old partner with hearts and flowers all over it. JibJab fills the bill.

Date of experience: September 28, 2016
Spain
1 review
0 helpful votes
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Couldn't open
September 30, 2016

None of my recipients could open their cards. In the end I had to send a link.

Date of experience: September 28, 2016
Washington
1 review
0 helpful votes
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Always a fun experience
September 30, 2016

I find the most fun is trying to match my faces with the right card.

Date of experience: September 28, 2016
GB
1 review
0 helpful votes
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Great app
September 30, 2016

Am hopefully going to be using this app all the time!

My son also told me his old school used it.

Date of experience: September 28, 2016
North Carolina
1 review
0 helpful votes
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GREAT CUSTOMER SERVICE
September 30, 2016

In a time where you usually get a recorded voice reading you a menu of options, my email to Jib jab was responded to the same day I sent it, in the way I wanted it to go. They were friendly and helpful. Thanks!

Date of experience: September 28, 2016
Colorado
1 review
0 helpful votes
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Laughter is good medicine
September 30, 2016

Made a fun birthday card for my dad. My kids loved it

Date of experience: September 28, 2016
New Jersey
1 review
0 helpful votes
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Stellar Experience
September 30, 2016

JibJab so fun to use or even try, if you are concerned about trying and not liking it, don't be. The customer service is exceptional and they mean what they say about their full satisfaction guarantee.

Date of experience: September 28, 2016
New York
1 review
0 helpful votes
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The process is too confusing.
September 30, 2016

Don't spend your money on this, it is a waste. If I could get it back, I would. There is a very low selection of videos and the process of trying to put the faces on the people is way to difficult.

Date of experience: September 28, 2016
Australia
1 review
0 helpful votes
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So much fun
September 30, 2016

My hubby & I were sad not to see our youngest granddaughter on her 4th birthday, so we decided to send a fun card with us as the characters. She loved it especially because Pa ended up doing the ladies parts & Nanny was the skinny male character. We shared it with our 7 other grandchildren who thought it was hilarious.

Date of experience: September 28, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA