On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Really cool, lots of videos to pick from too. If they didn't force you to pay for a year and have auto-renew it would have been 5 stars.
I HAD A PROBLEM ON JIBJAB WITH IT NOT RECOGNIZING MY ID. THE SUPPORT AGENT WENT THROUGH HOOPS TO GET IT CORRECTED. THIS IS THE TYPE OF SERVICE ONE HOPES FOR.
I saw the 1.99 per month charge and figured ok, not a bad deal. Like anything, once they get your card your pants are dropped so to speak. Imagine my surprise when I got a charge for $18 this month. Must be some fine print I didn't read somewhere. WTF guys? Do I get charged every time I am on the site? Buyer Beware.
Very good. But once you send a Jib Jab it is hard to continue the "fun" You need to up date your various JibJabs monthly... example political satire, current events, etc.
I sent my wife 2 cards from your POS site, and both got there, the text anyhow. What didn't arrive was the Jib Jab part. You can keep my money, it's not about that, but I will never spend more on your POS site from this point on. My options for a text only card are many, all of which could be free. So if that is all you can send, then I don't need your POS site.
By the way, POS is PIECE OF $#*!, in case you are as slow on the uptake as I think you must be.
Sign me, $#*! off Jib Jab
Signed up to the app but it wouldn't recognize the upgrade to the paid subscription. After sending an email with the timeframe of 2 business days for a reply, I was pleasantly surprised to receive a reply within an hour. They sorted the issue within 30 mins and even chucked in a freebie! Can't fault at all
I only wanted to try the product, which the website said I could for free, but I couldn't find anyway in which to do this. So I had to pay for a full year's subscription. When I complained about this, I was immediately contacted and told I would be fully reimbursed.
However I like the product and will probably use it sometime in the future, when I will resubscribe.
This site is such a great venue to share fall-on-the floor laughs! I absolutely love it!
My friend had such a good laugh for her birthday when she received the dancing roller skating video with her face as the girl. Thankyou. I will be sending lots more different ones for my friends & family. Wonderful prompt service.
Made 8 videos all of other co-workers for a good friend and have been sending them to her periodically through the day. - LOTS of laughing
Works the way it should and everyone I've sent cards to LOVES them -- especially the customized music cards! The "ROCKER" is favorite so far! :)
Recipient was very amused by the animation with her photo
I think the cards are hilarious, but am disappointed that the vast majority of them allow only 5 faces to be uploaded. This is not ideal for a family of 6.
It did take me several tries to figure out how to upload, then get the picture to fit the face and how to make corrections. Once I was able to do that- it was easy. I think next time I will be sure to have the right pictures ready in a separate file or on my desktop so they are easier to find.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members