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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I only contacted customer service once by email, and the response time was excellent & immediately handled my request 100%! The time I've used JibJab as a customer was fun & never had one issue on the site.
I've had a great experience using JibJab as a business tool to engage my employees and proving that the administration team knows how to have fun, be spontaneous, and be comical. This is a great website for anyone and everyone! Also, their customer support team is phenomenal. They're so attentive and quick about responding to any issues that their customers might have. Great service!
My little boy and I have had countless hours of fun making hilarious JibJab videos for FB and family! Always a good laugh, easy and reasonably priced. Excellent customer service, always prompt and helpful feedback. Very happy with our experience with JibJab!
I have fun with JibJab! It helps me maintain communication and connection with my circles of friends and colleagues. Best of all is the company's positive attitude, and responsiveness to customer concerns. Thanks for a great experience!
Im not always comfortable with signing on to an organization online., especially automatic renewal. I had used Jib Jab for over a year and noticed my Paypal was debited annually for this service. I contacted Jib Jab and received a refund within a day! I was not expecting such fast service. Their on line service is very easy and accommodating to use.
I have had so much fun with this site - putting friends and family into the video is great!
This app. Is genius! These guys are notch. We love it and we have great times with the different scenarios they come up with... its a must have!
When I started my acct and paid with my credit card everything went smooth. I was able to quickly start my ecards. After a year of not using JibJab I noticed there was an auto renewal charge. I tried to contact customer service for a refund and to my surprise the only option was to send an email request. I was devastated and thought I would be waiting days, weeks and nothing would get done. Well, within 10 minutes I was contacted via email and everything was resolved. I was impressed. They are fast and attentive and care what you think of their service. Its a relief to know there are companies this great that still exist.
I recently contacted JIBJAB Customer Service department because of a billing misunderstanding and would like to say they responded very quickly and sorted out the problem for me. Excellent service. I don't usually write reviews but have done in this case to ket customers know they can use this site with confidence.
I decided to cancel JibJab because I didn't use it regularly and I had become tired of the same cards. I decided to cancel and it was the fastest smoothest transaction ever. It made me feel bad to cancel! For an online provider, they give A1 customer service!
A really creative and fun service. The "cards" are hilarious. I loved using them and when I had a problem, it was addressed and solved within a few hours. RECOMMEND!
When I had the need to contact the Jib Jab customer service department, they exceeded my expectations. A big shout out to them!
I wasn't expecting to be contacted so soon. I thought it would be at least two to five days. Not only was I contacted in the same day, the request was handled and finalized. Don't see this kind of service anymore and I do appreciate your staff. Awesome job!
I loved Jibjab and even my grandbabies laughed lots even when helping take care of me with cancer... Everyone needs to smile more and with Jibjab they can...
I contact Jibjab after I discovered a supscription payment had been debited from my card.
It was a supscription I had started a couple of years ago and I had totally forgotten about it. It was also assigned to an old email address, so I could not cancel it.
I contact JibJab with my issue and all my information and the next day I received a response, telling me my membership had been cancelled for me and a full refund had been issued.
It was refreshing to deal with a company who was quick to respond and actively putting the customer first. So many others are too quick to take!
Thank you JibJab and their costumer service team!
I really like the products on JibJab - they are original and fun. And when I had questions the customer support help was excellent.
I was refunded immediately after paying $18 annual subscription instead of $1.50 month payment. Excellent service
I RECENTLY CONTACTED JIB-JAB FOR SERVICE ON MY ACCOUNT AND FOUND IT TO BE A VERY PLEASANT EXPERIENCE. MY WISHES MET WITH A COURTEOUS SERVICE PERSON AND WERE TAKEN CARE OF IMMEDIATELY. THEY ARE GOOD PEOPLE!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)